home » Autumn shoes » What does the status released by customs mean, how long to wait. Decoding the status of international mail items

What does the status released by customs mean, how long to wait. Decoding the status of international mail items

The shipment has been delivered to customs or
into foreign custom
Additional import documentation is required for clearance
CARGO DATA IS PROCESSED BY THE CUSTOMS BROKER. WAITING FOR CUSTOMS CLEARANCE
etc.

After this, you need to call the Customs Service and continue to act according to their instructions. If you know from tracking exactly where the parcel arrived, then it’s better to go there immediately by finding phone numbers on the Internet. For example, the tracking may indicate that the parcel is located at the Sheremetyevo terminal. Contact details for the Customs Service can be found on their website.

Why might my parcel be detained at customs?

1 Failure to comply with forwarding rules, incorrect execution of documents by the sender, finding prohibited items.

2 The cost of the parcel exceeded the duty-free limits

Failure to comply with forwarding rules

If the shipping rules were violated or the sender filled out the documents incorrectly, then most likely the customs office will send your parcel back to the sender. This is a rare case and we will not dwell on it in detail, since in this case you are unlikely to be able to prove anything to customs or correct anything. The main thing that needs to be done in this case is to return the money paid to the online store back. If customs sends the parcel back due to violations, the online store, as a rule, returns the money back to the card. But in many stores, for this you will have to fill out a special application on the website or write a letter, since by default the online store may not do this. All decent online stores have a customer service that deals with such issues. Sometimes refunds may take some time and may involve sending reminder emails. But in the overwhelming majority of cases, the money will be returned sooner or later, depending on the efficiency of the online store’s customer service.

The cost of the parcel exceeded the duty-free limits

In what cases can duty-free limits be exceeded:

1 in the parcel are personal goods worth more than 1000 euros or 31 kg (if the shipment was sent by EMS or state mail)

2 customs recognized the consignment as commercial, i.e. not intended for personal use. For example, if a parcel contains 10 pairs of jeans, then most likely the batch will be recognized as commercial.

3 The parcel was sent via courier services DHL, UPS, etc. and exceeded the limit of 200 euros or 5000 rubles. (depends on the courier service).

More information about customs rules and duty-free limits - Rules for customs clearance and duty-free import.

So, customs decided that the parcel requires payment of duties.

If the parcel was sent by regular Russian Post, then if the duty-free limit was exceeded or the shipment was recognized as commercial, then you will receive a notification by mail instead of the parcel about the need to declare the goods.

If the shipment was sent through courier services UPS, DHL, FedEx, etc., then they, as a rule, will offer you their customs clearance services, which you have the right to refuse and arrange everything yourself.

You can always refuse to receive the parcel. In this case, she will go back. The store will most likely return your money for the goods, but the money for delivery, if it was not free, will not be returned 100%.

Sometimes, when ordering goods, you expect that the amount of duty-free import could not be exceeded, but the parcel still gets stuck at customs. This could happen if the online store indicated the amount in the documents without taking into account the discount. In this case, it makes sense to fight at customs by printing bank card statements or requesting an invoice from an online store.

The package has been added to the site
This means that the parcel does not yet have any status either from the post office of the sending country or from the post office of the recipient country.

Information about the parcel was received electronically
The seller assigned a tracking number to the parcel and registered it on the post office website. But I haven’t delivered the parcel to the post office yet.
It may take from 2 to 14 days before it begins to be tracked.

Received by mail
The parcel arrived at the post office, i.e. the seller brought it to the post office, where it was registered and sent to the recipient.

Transferred to customs
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Customs clearance completed, released by customs
If the parcel passes the customs check successfully, it will be sent to the destination country.

Left mail (Export)
Operation “Export” means that the shipment has been transferred to the carrier. The delivery time from export to import is usually the longest and it can take quite a long time before the postal item reaches the territory of the recipient country.
Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail using cargo planes that can weigh between 50 and 100 tons. While the shipment is being exported, neither the sending country nor the recipient country can track the shipment online.
Delivery times for international shipments between export and import are not established (not regulated by documents). The delivery route is determined by the country of origin of the shipment, depending on existing agreements with air carriers and the availability of carrying capacity. During delivery, transit flights are used, which leads to an increase in transportation times and the time between export and import operations.

Import
The parcel is registered in the country of destination. A period of 30 days between export and import is normal.

Transferred to customs
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Detained by customs
This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Customs clearance completed
This operation means that customs checked the shipment and returned it to Russian Post. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.

Left MMPO (place of international postal exchange)
The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times for shipments within Russia begin to apply; they depend on the type of shipment http://www.russianpost.ru/rp/servise/ru/home/postuslug/termsdelivery

Arrived at the sorting center / Left the sorting center
After leaving the MMPO, items travel through large postal sorting centers through the territory of the recipient country to their destination. At the sorting center, mail is distributed along the main routes of the country. The parcels are resealed in containers and sent to the delivery location, to the awaiting recipient.

Arrived at the delivery location
The shipment has arrived at the recipient's post office. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

Dosyl. Submission.
Shipping - the parcel was sent to the wrong postcode.
Dosyl - we found an error and redirected the parcel to the correct address.

06.09.18 112 614 25

Instructions from a person who goes to customs like going to work

In July, I spent 12 hours at Moscow customs, snatching my parcels from abroad from them.

Maxim Ilyakhov

former chief editor of T-Zh

I already know the local inspectors by sight, I come well prepared and can resolve issues, if not quickly, then at least the first time. Here's what I learned about getting packages through Russian customs: Read this if you're ordering anything from abroad.

What will you learn

How are parcels and customs connected?

To get to Russia, parcels from abroad must go through customs: this is a special service that monitors the import and export of goods across the border. There are customs offices at airports, seaports, and post offices. When you arrive in Russia and walk along the “green corridor” at the airport, this is also customs.

When an international parcel arrives in Russia, it also goes through customs. This applies to all parcels without exception, even those sent by courier services. The customs officer checks the contents of the parcel (using an X-ray, using documents and sometimes even in person) and if everything is in order, he allows the parcel to continue into the country. In most cases, this happens unnoticed by us: we simply receive the package in the form in which it was sent. We don't even know she got through customs.

Why are customs delaying parcels?

Customs has many reasons to delay a parcel, but in our case, most likely, it will be one of four:

the customs officer suspects that the goods are commercial, although they are declared as a private purchase;
the recipient has used up the monthly limit on duty-free purchases abroad - in 2019 this is 500 € per month or 31 kg;
the customs officer did not understand what was in the parcel, he needs an explanation;
The customs officer decided that there was something prohibited in the parcel.

In these cases, the recipient will be invited to the local customs office to provide clarification and pay duties.

If you suspect that you have exceeded the limit, check whether the store or courier knows your Taxpayer Identification Number. At the time of writing this article, customs considers purchase limits only for those parcels for which the recipient’s TIN is requested: usually these are parcels from courier services. If the courier service does not know your Taxpayer Identification Number, they will send you a letter: “Indicate your Taxpayer Identification Number.” Courier services know these features of Russian legislation and no longer even send parcels without knowing the recipient’s TIN.

If you order something that comes via regular mail and doesn't require your Taxpayer Identification Number, customs probably won't count the item in the limit. But this is now. They will introduce some kind of control system, and then everything will be counted.

How to understand that a parcel has been detained at customs

If customs holds your package, two things will happen:

The track number of your parcel will show that it is ready for delivery, but not where you usually receive it, but in some unfamiliar place. In Moscow, this is a branch of the international post office at Varshavskoye Shosse, 37. But there is no need to go there yet, it will be a waste of time. Alternatively, the parcel tracking will say “Sent with customs notification.”
Customs will send you a registered letter to the place where the parcel was delivered. In the envelope there will be a template letter from customs, they say, come, dear. The reasons for the delay will most likely not be indicated - the letter is template and vague, but it may be different in different customs departments. A notification of receipt of the parcel with its track, weight and shelf life will be attached to the letter.

If you receive a registered letter, collect your documents and get ready to take time off from work.

It's bad: the track shows that customs in St. Petersburg sent my parcel to Moscow with a notification. One of these days I will receive a letter...

Pay attention to the shelf life of the parcel: if it is about to expire, you need to arrive as soon as possible. There is a danger that 2-3 days will pass between the first arrival at customs and the actual release of the parcel - you will have to collect some additional documents or they will not have time to accept you on the first day. During this time, the storage period may expire and the parcel will be sent back.

Do not receive a letter if you are not going to customs

By the notification in your mailbox you will understand that the letter has arrived from the main post office.

If you understand that you will not go to customs for economic reasons (read about this below), you can simply ignore the letter. Then the parcel will return in two weeks, and you will be able to order this product again after some time, for example, when the duty-free import limit is reset.

What to take with you to customs

Since we don’t yet know why customs detained the parcel, we need to prepare for the worst. Here's what to take with you from the documents.

The letter and notification that was sent to you. This is the basis for the customs officer to talk to you. You will need to give the letter, and upon notification you will be given a package if everything goes well.

Passport copies: first page and registration. You'll only need one copy, but it doesn't hurt to have a few on hand. When you order goods from the Internet, it can be difficult to stop. In Varshavka there is a photocopier right at the post office, 15 R per copy.

Copies of documents of relatives. If the parcel contains a lot of goods that you ordered for family members, you will need copies of their passports to prove that you ordered the goods not for sale, but for your relatives. It should be clear from the copies that these are your relatives. If it is not clear - copies of documents that establish relationship: marriage certificates, birth certificates.

Purchase Confirmation- invoice from the online store and confirmation of payment. The invoice is usually downloaded on the store’s website, and the receipt is downloaded from the Internet bank. It should be clear from the invoice and receipt that you paid for the goods.

Descriptions of what is in the parcel. You need to be prepared to explain to the customs officer what is in the parcel, with pictures. Photos of the product from the website and printouts of online store pages are suitable. If there are a lot of different things in the parcel, documents are needed for everything: the customs officer may have questions about a specific item. The last time I went to customs, I had a dozen photographs of the goods in the parcel, the customs officer studied them with great interest, asking, “What is this? And here? How does this work? The photos helped a lot.

14 days

shelf life of the parcel at customs

Cash to pay the fee: if the value limit has been exceeded - 30% of the value exceeding the limit; if you exceeded the weight - 4 € for each kilogram of excess. Everything is converted into rubles. In Moscow, Varshavka does not accept cards, but there is one Pochta Bank ATM. Whether it will work and whether there will be money in it is unknown.

Here's something else worth taking from household items.

Thermos of tea and snack. You can easily spend 5-7 hours in line to see the inspector. You can go out, you can drink coffee from the machine at the post office, but I prefer to take my own.

A set of bright Post-its stickers and a fancy marker. You will be surprised why they are useful. For now, just throw it in your bag.

In Varshavka, according to my observations, mobile Internet reception is poor. If you planned to watch TV series via the Internet, it is better to download them to your tablet in advance. If you work with Google Docs, install the Chrome extension to work without the Internet.

Pay attention to customs opening days and opening hours. In Moscow, Varshavka does not accept individuals on Monday, and Saturday is a short day. It is better to arrive from Tuesday to Friday right at nine in the morning, or even at half past seven.

What to do in line

Different customs offices work differently: in some places it is complete hell, in others it is a civilized place. I’ll tell you about the customs office on Warsaw Highway, 37, where parcels are received by those who ordered them to Moscow. My best years were spent there.

The customs office on Varshavka is a dozen windows, of which at best two were working in my time - they say there is not enough staff. The line moves slowly. There are signs with an electronic queue, but they don’t work, so every time I was there, I had to stand in a live queue.

The peculiarity of the live queue at this customs office is that it moves monstrously slowly (in my case, 3-4 people per hour passed through two windows), and people often leave without waiting. Decent people leave, having previously introduced those behind them to those in front of them. But it happens that 2-3 people from the middle of the line silently give up, and then you can’t find out who was behind whom. Screams, hysterics and waving of arms begin.

500 €

limit on duty-free purchases abroad per month

Advice. Bring along a set of brightly colored Post-its and a brightly colored marker. If there is a queue at your customs, write numbers on these bright pieces of paper and hand them out to everyone as if it were an electronic queue.

You are not obligated to do this, but with this gesture you will make life much easier for everyone, especially for yourself. When a person has a bright piece of paper with a number in his hands, he feels calm in the queue, no one asks: “Girl, who are you following?”, there is no problem that “There was a young man behind me, but he left, but you are holding on.” here are the women in red.” Be the person who cleans up the queue. You won't be thanked, but you will spend the next 3-4 hours in peace. If not you, then who?

If it's stuffy. If you are in Varshavka and feel stuffy, look for an air conditioning panel near the information stand. She works. Press the button - everyone will feel better.

What to do with the inspector

When it’s your turn, give the inspector a notice. He finds your business and starts working with you. He will ask questions and ask for clarification about the items in the package. Show him all the documents that you have prepared in advance.

The inspector does not have any parcels; he has never seen them and will never see them. He only looks at the documents. Therefore, inviting the inspector to open the parcel and see for himself will not work. The parcel itself lies somewhere in a warehouse two floors below; completely different people will give it to you.

All the inspectors I encountered were calm, methodical and friendly. They worked slowly but carefully. If there was something unclear, everything was explained to me. When they were rude and snapped at because of the long wait, they threw up their hands in resignation. I didn’t encounter any hellish scoop or rudeness, although people in line constantly complained about rule changes and inaccurate instructions.

Here you need to understand that we are dealing with people who, in turn, deal with papers and regulations. They must comply with all formalities and rules, this is their task. If the inspector breaks something or makes a mistake with the papers, he will be punished for it. However, he is human and can make mistakes. But in the end, we don't need him to do everything right - we need to understand what specific actions this particular inspector expects from us in order to release our particular package.

Advice. Try to do as much as possible on the spot, without moving the work to the next day. For example, the inspector may ask you to write some kind of explanation. Agree that you will come back without a queue in 10 minutes.

If you postpone the matter until tomorrow, then you may come across another inspector, and instead of clarification, he may ask for another document or even send you to some mysterious department that no one has ever heard of. All the people who returned the next day with me always started the proceedings from the beginning and were very annoyed that each new inspector demanded some new things from them.

What not to do at customs

Don't mention the words "for sale". The inspector will decide that this is a commercial shipment and you are not paying duties.

You should not use the words “surveillance”, “tracker”, “hidden audio recording”, “encryption”. All encryption tools must undergo special inspection by the authorities. If, for example, you ordered a computer or microcontroller from abroad, keep quiet about the fact that something can be encrypted on it or something can be monitored.

Don't joke about guns and drugs. Imagine how many times the inspector heard this joke.

Don't freak out and get hysterical. The inspector works according to regulations and sits behind glass. He doesn't care about all our crazy people. But if your proceedings with the inspector drag on, your colleagues in turn will see that you are slowing down the whole process - they can arrange a people's court.

Payment of duty

A likely development of events is if you ordered something expensive from the Internet and exceeded the duty-free import limit, which is now 31 kg and 500 € per month. In case of excess, you will have to pay an additional duty of 30% of the value exceeding the limit, or 4 € for each kilogram of excess. Most likely, even with this additional payment, the purchase will be cheaper than in Russia.

The fee is paid by postal money order, which can be issued immediately at the post office. They take a commission.

To pay, you will need a passport and a duty invoice, which will be issued by the inspector. The post office operator will accept the money and issue a check. With the check, you need to return to the inspector and get his blessing to release the parcel.

What if you don't go

If you don’t go to customs before the parcel’s shelf life expires, it will most likely be sent back to the store. Most often, stores refund the cost of the product, but keep the shipping cost. Perhaps this makes economic sense, look.

Let's say you ordered a product for 490 €, but it so happens that this month you have already bought goods worth 500 € and have exceeded the duty-free import threshold. You will need to pay an additional fee of 150 € and spend time at customs.

Five hours at customs costs you some money. Let's say you earn 500 rubles per hour. A trip to customs, not counting transport and overhead costs, will cost you 2-3 thousand rubles. But the goods will be available immediately.

On the other hand, you can ignore the product, wait for it to return to the store, get a refund, and order it again when the limits are reset. The goods will arrive in 1.5-2 months, but they will immediately appear at the post office near the house.

Two saving options

Go to customs and pay the duty:

−150 € duties;
−2500 R per time;
−5 hours of life.

Total:−23,200 R, −5 hours of life, goods immediately.

Do not go to customs, re-order the goods:

−60 € for return shipping;
−60 € for re-delivery;
+5 hours of life.

Total:−8600 R, goods in two months.

How to keep your sanity at customs

If you are waiting for an expensive parcel from abroad, add its track to your personal account on the Russian Post website to be aware of the fate of that parcel. This way you won’t miss the moment when it gets stuck at customs.
Don't worry until you receive an official letter from customs. Go there without a letter only if the parcel's shelf life is about to expire. Currently the shelf life is 14 days.
Take a copy of your passport, cash, and all imaginable documents about the purchase, including a bank statement about the purchase. Photos of the product, screenshots from the website - print everything out.
Collect as many documents as possible to resolve shipping issues in one trip. It’s better to print ten extra pages than spend ten extra days visiting inspectors.
Prepare for 5 hours in line. Organize a live queue yourself so that no one freaks out.
First study what is prohibited for import into Russia, and if possible, do not provoke the customs officer with these words.
If the problem is duties, consider what is more profitable: pick up the goods at customs now or re-order it in a month or two.

Delivery to the addressee

Delivery to the recipient

Means the actual receipt of the postal item by the recipient specified in the postal item.

Flew to destination country

The postal item will be handed over to the post office of the destination country for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Departed from the airport

The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.

The postal item has departed from the airport of the sender's country and is heading to the destination country.

After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.

When the parcel arrives at your post office, you will receive a paper notification with which you need to come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, and in the near future the postal item will be handed over to the post office of the destination country for further delivery to the recipient.

Ready for shipment

Ready to ship

Means that the postal item is packaged, marked and will be sent shortly.

Detained by customs

This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Submission

The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.

Import international mail

The operation of receiving the item in the recipient's country.

All mail arriving on the territory of the Russian Federation from air flights begins its journey at the aviation postal department (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.

The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange place (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of city where exactly the international shipment will arrive depends on the sender’s country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful attempt of delivery

Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason delivery did not take place. This status does not reflect the specific reason for non-service.

Options for further action:

New delivery attempt
The parcel will be transferred for storage until demand or until the circumstances are clarified.
Return to sender

What to do if you receive this status:

It is necessary to contact the post office delivering the item and find out the reason for non-delivery.
You must contact the post office yourself to receive the shipment without waiting for notification.

Treatment

Processing at an intermediate point

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at the sorting center

Status Processing at the sorting center - assigned in the process of delivering the item through intermediate sorting centers of the postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of a mail item before sending it to the recipient.

Awaiting delivery to the post office

Means that the postal item is packaged, marked and will be sent shortly.

Awaiting shipment

Means that the postal item is packaged, marked and will be sent shortly.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Upload operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure has been completed, the postal item has been handed over to the post office of the destination country for further dispatch to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready for dispatch

Means that the postal item is packaged, marked and will be sent shortly.

Sent

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be transferred to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Sent to destination country

A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note!
The following status will not be displayed immediately as soon as the parcel arrives in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the international postal exchange location.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.

As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

In the sender's country

In the recipient's country

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Preparations for shipment are completed

Means that the postal item is packaged, marked and will be sent shortly.

Preparing for shipment

Means that the postal item is packaged and marked for further dispatch.

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country
The postal item has departed from the airport of the sender's country and is heading to the destination country.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient's country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The postal item is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.

According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of delivery deadlines, which can be reported to the Russian Post Office by calling 8 800 2005 888 (toll-free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The postal item has left the postal sorting center and is heading towards the recipient.

Left the ShenZhen Yanwen sorting center

The mail has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item has left the transit country and is directed towards the destination country, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the transit country

The postal item left the sorting center in a transit (intermediate) country, was sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about the postal item in electronic form

It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Postal item is registered

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

If the parcel was repackaged in a package with other parcels, then to be able to receive it you need to find out the track code of the common parcel.

Arrived at the international exchange location

Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.

Arrived at the post office

Indicates the arrival of a postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.

Arrived at ShenZhen Yanwen sorting center

Indicates the arrival of a postal item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The postal item has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of a parcel at the postal distribution center for sorting, selecting a route and sending it to the recipient.

Arrived at warehouse

Arrived at the carrier's warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The postal item arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

Transportation of mail from one sorting center to another, towards the recipient. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

Indicates the actual dispatch of the postal item to the destination country.

The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic registration of mail

All international postal items (IPO) upon arrival in the country of destination undergo customs control. Recipients who are looking forward to receiving the parcel and regularly checking its tracking status are always interested in: How long does the parcel stay at customs?, in other words, what is the time frame for passing customs control.

Customs officers perform checking the contents of the software for the absence of categories of goods that are prohibited for import. They also check the contents of the parcel for compliance with the customs declaration and collect customs duties if such a need arises (for example, if the value of the contents of the parcel from an online store exceeds the established customs limit).

Normally, customs clearance of the parcel should be carried out in three days from the moment it arrives at the place of international postal exchange (IMPO). In practice, this period may be longer in two main cases: a heavy workload at the MMPO or problems with the parcel (an incorrectly completed declaration, the presence of prohibited goods, suspicion of goods, etc.).

In Russia, for example, there are several MMPOs, but the bulk of international mail passes through Moscow. Due to the large flow of parcels, there may be delays in passing customs control - customs can't cope physically with so many items.

Most often delays occur after holidays, as parcels accumulate over the weekend. Sometimes, when there is a heavy workload, parcels are redirected from Moscow to other MMPOs, but this also takes some time and lengthens the time it takes for the parcel to clear customs.

Problems with customs clearance often arise in parcels sent by courier services(TNT, DHL, UPS, FedEx, etc.). Firstly, for these services the customs limit is lower, i.e. the maximum value of the goods at which the parcel is not subject to duty. Secondly, these services do not have the right to take over. Therefore, when a parcel is detained at customs, you will need to come in person to process the parcel or pay for the services of an intermediary - a customs broker.

What can be done to so that the parcel passes customs faster? Naturally, it is not in your power to “unload” the MMPO, but you have the power to choose the optimal delivery method and take care of the correct registration of the parcel, which will reduce the likelihood of problems arising at customs.

First of all, it's better use regular mail services, not courier services. National postal services of the countries of the world are members of the Universal Postal Union and are authorized to take over the customs clearance procedure. This means that if you need to pay a duty, you will not need to personally go to customs or pay a broker: the parcel will safely leave the MMPO, and you will pay the duty at the post office upon receipt.

Secondly, you need to make sure that the customs declaration is filled out correctly: the list of goods corresponds to the contents of the parcel, and the declared value corresponds to the real one. Otherwise, the parcel may take a long time to be re-evaluated.

Thus, in parcels sent by the United States Postal Service (USPS), the role of the customs declaration is played by mailing label(shipping label). If you make purchases in American online stores, it is important to make sure that the seller correctly indicated in the declaration all the goods sent and did not underestimate their value.

If for some reason you doubt the sender, you can generate an electronic mailing label and send it to the seller, and he will print it and stick it on the package. You can do this using the service PostageMaker, which allows you to generate mailing labels in a semi-automatic mode.

After simply registering in the system and replenishing your personal account, you will need to enter information about the recipient, sender and contents of the parcel in the appropriate fields of the online form and click the “Create label” button. Ready shortcut You can immediately print or save in .pdf format.

If you follow the simple rules above, the likelihood of problems arising at customs will be minimal, and your parcel will pass customs control within the stated three days, unless MMPO is overloaded at that moment.

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