Failed to install application 971. Play Market: error on error - a list of everything that can happen

While working with the Play Market store on Android, errors may appear that interrupt the process of downloading or installing applications. You can fix them yourself, but to do this you need to know about the reasons for their occurrence.

Despite the variety of errors that occur when downloading or installing applications from the Play Market, many of them can be dealt with using the same methods.

First, let's look at the most popular errors, the reasons for their occurrence and possible solutions.

Table: causes and solutions to errors in the Play Market

Basic ways to resolve errors in the Play Market

The reasons for this or that error are described above. If the proposed method of resolving the problem did not help, then try the other methods - one of them will definitely cope with the task. All the actions that need to be performed to get rid of the error are simple, so no knowledge or additional programs are needed.

Restarting the device

First of all, reboot your device. All programs and processes will automatically restart and possibly start working correctly.

Checking your Internet connection

Check if mobile Internet or Wi-Fi is working in other applications, for example, in a browser. If you find that the connection to the network is unstable, then solve this problem, since the Play Market will not work if the Internet is poor.

Checking memory and clearing cache

For stable operation of the Play Market and other applications, it is advisable to have more than 50 MB of free memory. Make sure there is enough free space on your device. For this:

Account replacement

The store may not be able to sync with your Google account. For synchronization to be successful, you just need to log in to your account again:

Video: Deleting a Google Account

Solving problems with Play Market

If all the steps described above did not help, then there is only one option left - the problem lies in the Play Market application itself or services related to its operation.

You cannot delete the Play Market, so you cannot reinstall the application. But you can roll it back to its original state.

Clear cache and data

Video: how to clear cache and erase application data

Rolling back updates

If the previous cleaning steps did not help, you can roll back the store to its very first version. To do this, go to the list of all applications and select Play Market (how to do this is described in the previous instructions), and then use the “Uninstall updates” button. Wait for the rollback procedure to complete, after which you will get the old version of Google Play. After some time, it will update itself if the device connects to the Internet. But the new version will be installed correctly, that is, the error will most likely not appear again.

Video: how to remove Play Market updates

Android update

Please note that Play Market may not work correctly on older versions of Android. Therefore, it is recommended to install the latest firmware available for your device:

What to do if nothing helps

If all the methods described above did not help resolve the problem, then the cause of the error lies in the operating system. Perhaps some of its files are damaged or do not work correctly. The way out of the situation is to roll back the system to factory settings.

Please note that when you perform a reset, you will lose all data and apps installed on your device. Copy them to a secure storage in advance so that you can restore everything later.

If even resetting does not help, then contact technical service to get specialist help, or do not use the Play Market. An alternative to this is to install applications from .APK files obtained from third-party sites. However, downloading from unverified sites can harm the device, so it is better to “repair” the official store.

System rollback

To restore the system to factory settings, do the following:

Video: Resetting the system to factory settings

To get rid of an error that appeared during downloading, updating or installing a program from the Play Market, you need to check the Internet connection, free up the device memory, delete the cache and erase data from the Google store and service applications and, as a last resort, reset the entire system to factory settings.

A message appears on the screen of your Android device: “ Failed to install application, error 971"? And the good old reboot of the phone does not help - which means it’s time to take a couple of minutes of precious time to read what is written below.

So, for those who are interested in “what and how,” error 971, in most cases (we emphasize the word “in most”), appears due to three reasons:

• Problems with cache or data of specific applications;
• Problem with Play Market updates;
• There is a problem with authenticating your Google account.

Ok, we figured out the reasons; Now we will tell you how to fix error 971 in the play market. Follow the written methods one by one and do not forget to check after each action to see if the culprit of these actions has disappeared. Go!

Open your device's settings and find a submenu called "Applications". Go to this submenu (which should provide you with a list of all installed applications. Depending on the version of Android, before getting to the mentioned list, you will need to click on “Application Details”). Scroll down the list and select “Google play store” there. In the window that opens, first click on the “Stop” -> Ok button. Now go to the “Storage” subsection and click “Erase data”, and then “Clear cache”.

The next step is this: go back to the list of applications (make sure you are in the “All applications” tab) and open “Google Play Services”. Now: “Storage” -> “Clear cache”; “Manage space” -> “Delete all data”.

We return to the list of applications again and click on the three dots in the upper right corner, where we select “System processes”. We find the name “Google Services Framework” and go into it. In the already familiar “Storage” section, we clear the data and cache one by one. So, here we should say that the last two cleaning procedures will also assign a new ID to your market account. Don't forget to check if error code 971 has disappeared from the play market?

If the error remains lit, then the problem is not with corrupted data or cache. In this case, we try to roll back the updates in the Google Play Store. Select it from the list of applications (in the device settings) and click on the three dots next to the inscription “About the application”. A small window should appear with the “Delete updates” option, which we click on (we confirm the action by clicking “OK” again).

The final method to resolve error 971 is to relink your Google account (Don't worry, your personal data on your phone will not be affected). To do this, go to the Accounts subsection (in the “Personal Data” menu in the smartphone settings) -> “Google”. The already familiar three vertical dots will provide access to the “Delete Account” item. Click and then click again on the action of the same name to confirm. Now we reboot the device (press and hold the “Power” button until the desired menu appears).

After the reboot, return to the “Accounts” section and click on “Add account” -> “Google”, where we enter the desired address (the one we deleted recently). We wait for the necessary time for subsequent synchronization.

Nothing man-made is perfect, and even Google Play Market is not immune to failures for various reasons and may stop functioning correctly or function at all. Even if this sad fate has not befallen you at the moment, we still advise you to bookmark this article, because in the Play Market, as in life in general, no one has yet managed to avoid mistakes. Here's an example of a real case with our readers.

Each Play Market error has a specific code - in accordance with the failure that occurred. Fortunately, most problems can be solved manually without having particularly deep skills in working with the Android system.

The first and most common is

Play Market error when receiving server data

However, not all errors in the text of the message contain a “diagnosis” of what happened, and this wording itself often says little to a less experienced user.

What to do if an error in the Play Market application is represented by a certain code?

The code greatly simplifies the diagnosis of problems, and most of them can be solved using standard methods. Below we have listed play market error codes and their possible solutions.

Play Store error 491 or 481: Applications cannot be downloaded or updated

The problem can be solved by deleting your Google account and creating a new one - see a detailed description of this action.

Play Store error 498: Download interrupted

This error is issued due to a full cache.

Remove unnecessary applications from your gadget, and then boot into recovery mode (turn off your smartphone or tablet and hold down the Volume Down and Home keys at the same time. The method works on most devices, but exceptions are possible - then you can also try pressing the Volume Down and Power keys simultaneously) .

Play Store error 919: The application does not launch, although it has been downloaded

The failure occurs due to insufficient internal memory, just free up space, for example, by transferring some files to an external drive.

Play Market error 403, as well as 413 and 504: Installing and updating applications is impossible

It is necessary to erase data from Play Market and Google Sevices Framework applications - this is described in detail. We also clear the browser cache.

Make sure there is free space in the device memory.

Play Market 923 Google account synchronization error/lack of cache space

First, try simply erasing Play Market data, as described in, removing a couple of unnecessary applications and clearing the cache.

If it doesn’t help, we do the same as with.

Play Store 921 Error: Unable to download applications from Play Store

The problem may be with the proxy. Clear the cache of the Play Store application - here is a detailed description of how to do this. If it doesn’t help, clear the application data or recreate your Google account (described there).

Error 492 in the Play Store Dalvik cache

There are three solutions:

Attention! After this, all settings and applications will be reset, and personal data may be lost.

Error 911 Applications are not downloading

Most likely, the problem occurred due to an authentication error when accessing a Wi-Fi or mobile Internet connection. Turn off Wi-Fi/Mobile Internet and turn it on again, check whether the connection is configured correctly, or whether it exists at all.

"Invalid batch file" error, Cache or file error

Error 101

Error 920 in Play Store

Turn Wi-Fi off and on. Launch Play Market and start installing or updating the application. If the error remains, go to .

Installation unsuccessful error

There are several ways to solve this problem:

1. Clear the cache and remove Play Store updates - see here.
2. Before downloading or installing an application, please disconnect your SD card.
3. Delete the android_secure folder.

Error 495 in Play Store

1. First try to erase Google Play Market app data, Google Services Framework and Google Play Services –

Have you encountered any errors that pop up when installing or updating applications on Google Play? Nothing, it's just a matter of time! If you one day encounter unforeseen difficulties, do not give up. Check out our guide to dealing with common mistakes!

No one guarantees that the recommendations will help get rid of installation problems. Moreover, unconscious actions can harm both your smartphone and the personal data stored in it. I strongly recommend not to go into the water without knowing the ford. Although, by and large, you won’t have to do anything “criminal”. Go.

error 491 - error 491

Delete your Google account. To do this, go to your smartphone's settings, scroll to accounts (accounts), log into your Google profile and delete it. Restart your smartphone and connect your account again. Next, go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”.

error 498 - error 498

The problem is due to the device cache being full. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the Volume Down and Home keys simultaneously (on most Samsung devices) or the Volume Down and Power keys (on most other devices). This mode offers a number of options. Select "W" ipe cache partition" using the sound control keys and confirm the action by pressing the power key.

error 919 - error 919

Solution 1: There is no free space on your smartphone. Get rid of unnecessary music, videos and voluminous applications.
Solution 2: Change your APN settings.

error 413 - error 413

If you are using a proxy server, be aware that this may cause problems with the Google Play Store.

Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”. Do the same steps for the Google Play Store application and clear your Internet browser cache.

error 923 - error 923

Delete your Google account and get rid of unnecessary apps that are cluttering up your free space. Next, reboot your phone in R mode ecovery. Select “Wipe cache partition” and boot your device as usual. Don't worry, your personal data will not be deleted. Set up your Google account again.

error 921 - error 921

Try deleting the Google Play Store app cache. If this maneuver does not work, delete all Google Play Store application data, but keep in mind that this action will delete all previously configured settings. As a last resort, delete your Google account, restart your device and connect it again.

error 403 - error 403

This error is usually associated with using two Google accounts to purchase apps on the same device.

Connect to Google Play Store with the correct account. Remove the problematic application. Try installing the application again by clicking the "Buy" button.

error 492 - error 492

Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”. Do the same steps for the Google Play Store application. If the problem persists, remove dalvik cache. This feature is available in Recovery mode if you have ROOT rights. If you do not have superuser rights, you must perform a data wipe/factory reset. This option is available to everyone in the same Recovery mode. Be careful, this action will clear all your data on your smartphone; you must first save a backup copy of the information.

error 927 - error 927

Just wait a couple of minutes for Google Play Store to complete the update process. If the problem persists, go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”. Do the same steps for the Google Play Store application.

error 101 - error 101

Simply deleting unnecessary applications should help. Otherwise, clear your Google Play Store data, delete your Google account, and sign in again.

error 481 - error 481

Delete your current Google account and use another one.

error 911 - error 911

Solution 1: Clear Google Play Store data. Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Store”, then click “Stop”, “Clear data” and “Clear cache”.

Solution 2: If you are using a WiFi connection that requires you to log in to a web page, the authentication option is likely exhausted. Login to APN using your mobile browser again. Open the Google Play Store and run the app update again. If this doesn't help, the problem lies with the WiFi network itself.

Solution 3: Simply connect to a different WiFi network and run the update.

Method 4: Use a cellular network to update instead of WiFi. But use this method only to update small games and applications. Major upgrades can put a dent in your pocket.

error 920 - error 920

Solution 1: Turn off WiFi. Turn on WiFi. Launch Google Play Store and start installing or updating the application.

Solution 2: Delete your Google account. Reboot your phone and log in again. Alternatively, you can add another Google account, open the app store and download the app.

Solution 3: Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Store”, remove updates, click “Clear data” and “Clear cache”, restart your smartphone. Open Market and install applications.

error 941 - error 941

Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click “Stop”, “Clear data” and “Clear cache”. Also clear the cache and delete the Download Manager data. Open Market and try updating. If the problem persists, additionally try uninstalling Google Play Store updates.

error 504 - error 504

oogle service framework".

error 495 - error 495

Solution 1: Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click on “Clear data” and “Clear cache”. Repeat for “G” oogle service framework". Try installing updates. If the error still appears, try uninstalling Google Play Store updates first.

Solution 2: Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add your Google account and restart your smartphone.

error rh01 - error rh01

Solution 1: Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click on “Clear data” and “Clear cache”. Repeat for “G” oogle service framework". Try installing updates.

Solution 2: Delete your Google account. Stop, delete data and cache for Google Play Store, Google service framework and Download Manager. Add your Google account and restart your smartphone.

error rpc:s-5:aec-0 - error rpc:s-5:aec-0

Solution 1: Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click “Uninstall updates” and “Clear cache”. Clear cache and data for Google service framework and Download Manager. Try installing updates.

Solution 2: Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add your Google account and restart your smartphone.

error -24 - error -24

Solution 1 (necessary). Install a file manager, for example, ROOT Manager. In your internal storage, navigate to the android/data/com.whatsapp folder and delete it. Install whatsapp from Google Play Store.

Solution 2: Install Cleanmaster. Remove Whatsapp. Remove residual files with Cleanmaster.

Solution 3: Back up the apps and data stored on your smartphone and reset your device to factory settings.

package file invalid

Solution 1: Find the app in your device settings and clear its cache and data.

Solution 2: Install the app using the Google Play Store web interface.

Solution 3: Turn off WiFi and install updates using mobile data.

Solution 4: Delete cache and data from Google Play Store and Google service framework. Try updating. If it doesn't work, delete your Google account. Restart your smartphone and sign in again to your Google account.

installation unsuccessful error

Solution 1: Uninstall the application and reinstall it.

Solution 2: Clear Google Play Store cache.

Solution 3: Uninstall Google Play Store updates.

Solution 4: Disconnect your SD card before installing the app.

Solution 5: Delete the .android_secure folder

error rpc:aec:0]

Delete your Google account. Delete all synced accounts. Clear Google Play Store data. Restart your smartphone.

RPC:S-3

Delete your Google account. Add it again or connect another profile.

What application installation errors have you encountered on Google Play? Can you suggest alternative ways to solve problems? Buying an iPhone doesn't count!

Apparently, the vast majority of users of mobile devices running Android operating systems have encountered situations where, during automatic and manual updating or when trying to install an application, a Play Market error message 941 appears on the device screen. It reads that it is not possible to download the application. The exact cause of the failure is never stated. Read about how to correct this situation in the material below. The whole procedure boils down to freeing up the device's memory, but this can be done in different ways.

Why does Market error 941 appear when I try to update?

Digressing somewhat from the topic, first I would like to say that many users and specialists in Android systems and Google services note that this glitch began to appear after the Play Market was renamed to Google Play. How true this is is unknown, but today there is no connection with 941 itself.

It is believed that in most cases it appears in situations where the internal memory of a mobile device or removable storage device is full, if the installation and saving of applications is set for it by default. However, there are also frequent cases when the cause is a short-term failure or disruption of communication just at the moment of loading content.

in the Play Market: what to do first?

So what can be used as the simplest method? As usual, it is recommended to simply restart your device first.

It is quite possible that after restarting it, everything will return to normal, and error 941 in the Android system when trying to access the described service will disappear by itself. Such cases are known in quite a large number. If this doesn't help, move on.

Checking available memory

First, check the available physical memory from the appropriate settings section. If there is any file manager, you can use that too.

If the drive on which applets are installed by default is critically full, remove unnecessary applications. If this is an internal device, but the mobile gadget supports moving applications to the SD card, move heavy programs there.

Note: As an additional measure, delete unnecessary pictures or videos (they take up a lot of space on your drives).

Cleaning downloads

But sometimes there are situations when there seems to be enough memory, but error 941 in the Play Market appears with enviable consistency. What could cause such a phenomenon?

In most cases, this is associated with undeleted downloads. In this case, in settings, go to the applications section, select “All” and find “Download Manager” in the list. After this, enter the parameter editing menu by tapping on the line with the name of the applet, and then perform the following steps one by one using the appropriate buttons:

• stop;
• erase data;
• clear cache.

Clearing Google applets cache

If Play Market error 941 appears even after performing these steps, you need to go back to the applications section and find Google Play and Play Market services there.

As is already clear, for them it is necessary to perform similar actions, only in this case, to be sure, it is advisable to restart the device or restart the applications yourself.

We use optimizers

Finally, error 941 in the Play Market using similar actions can be eliminated using special applets that can automatically optimize the system and perform a deeper cleaning of accumulated garbage.

Today you can find quite a lot of such applications, and you can download them not only from the official repository, but also from third-party resources that are designed to support Android systems of any rank. Among them, the most popular are:

• CCleaner;
• All-in-One Toolbox;
• Super Cleaner;
• Speed ​​Cleaner and the like.

All such programs have not only phone or tablet acceleration functions, but also quick or deep cleaning modules. It is enough to perform such operations, and as a result, both the system cache and the application cache will be deleted. If desired, again, you can remove unnecessary applets.

What else could it be?

In principle, although not often, you can come across situations where the default location for installing applications is a removable card, it is detected in the system, there seems to be enough space, but applets still do not want to be installed on it. Apparently, this is due to irregularities in its operation or the presence of errors.

Alternatively, try removing it and connecting it to a card reader on your desktop computer or laptop. After this, perform a standard scan using Windows systems or using specialized applets, installing automatic correction of bad sectors. In principle, this is exactly the same operation that can be used to scan disks and partitions in Windows. After that, insert the card back and perform the necessary steps to download or update applications on your mobile device.

Brief summary

If we draw brief conclusions about eliminating error 941 in the Play Market, in most cases it is enough to clear the downloads and cache of applications associated with the described service. Which method will be used (standard tools or applications for optimization or cleaning) does not play a fundamental role. Checking the card may be required only if applets are installed on it by default.