Mobile data transfer does not work on the smartphone. Why did the phone stop seeing the network?

The other day, one of my friends was faced with the fact that his brand new Samsung Galaxy J5 phone was losing the network after several hours of inactivity. For example, after lying down overnight, the device has no network in the morning. Only a reboot helps, and then not for long, until the next night. The phone was sent to the service for testing and, after a couple of weeks, it was returned as fully functional. I searched the Internet and came across one similar case, where the Samsung Galaxy S7 loses the network in approximately the same conditions. Thanks to him, we managed to find a solution to the problem! And now I will share it with you.

As it turns out, the LTE/4G standard is to blame for everything. Or rather, not so much it as the base stations of the telecom operator. In our case it was Beeline. For some reason, probably known only to the manufacturer, the Samsung Galaxy phone loses the network if the 4G/LTE mode is active. As soon as you turn it off, leaving only 3G, the problem disappears and the “No network” message no longer appears, everything works like a clock.

How to disable 4G Internet on Samsung

Perhaps later, with the release of new firmware, the problem will be solved, but for now we have to look for workarounds like these. So, to disable 4G Internet on a Samsung Galaxy, you need to go to your phone’s settings and select the “Mobile networks” section:

By default, all available modes are active there - LTE (aka 4G), 3G and 2G. If your Samsung Galaxy loses the network, try setting the option 3G/2G:

After that, restart your phone and check. In our case, this helped and the problem went away.

Note: If you vitally need the high-speed 4G standard, then you should think about changing your telecom operator. Moreover, now it is possible to do this while maintaining the number.

There are many reasons that can lead to a sudden loss of access to your favorite sites. Usually they turn out to be due to the fact that the MTS Internet is turned off and does not work. But sometimes difficulties arise due to other reasons beyond the control of the mobile operator.

It’s just that users don’t care much about the source of the trouble. For them vital importance has a struggle with difficulties and the speedy return of the opportunity to visit your favorite sites and portals. The simplest way To cope with the troubles that arise is to get help from specialists and call center workers. But this approach takes a lot of time, which could be usefully spent. In most cases, subscribers are able to restore communication and regain access to worldwide network on one's own. This will require a little patience and a desire to solve existing problems.

There are a huge number of possible reasons for problems with the MTS Internet. Therefore, in order to restore communication and full operation of the phone, you need to understand the source of the trouble. They may be:

1. zero or negative SIM card balance;
2. expired traffic on tariffs with limited service packages;
3. poor connection or remoteness of the radio tower, leading to a decrease in the speed of access to the network and a slow connection;
4. technical problems of the phone (smartphone, tablet, modem);
5. use of traffic for application operation;
6. problems on a certain website or unavailability of the portal;
7. viruses or technical failures;
8. network unavailability due to incorrect settings.

There are other causes of problems, but the ones listed above are the most common, so this is where you need to start checking.

Problems with MTS Internet today

When encountering difficulties for the first time, users should start by checking their available traffic and balance. It is the lack of money and gigabytes that is the most common reason why MTS Internet does not work.

To check the balance status, users can visit their personal account on the company’s official portal or use the “My MTS” mobile service, if connected. These options are considered preferable, but additionally special USSD requests are provided:

• *100# to clarify your personal account;
• *107# – check package balances;
• *100*3# – clarification of debt, if the subscriber previously used credit services.

The appearance of strange characters instead of the typed combination indicates the inclusion of an English font. To correct the situation, you will first have to enter the command *111*6*2#.

Additionally, those who wish can contact consultants, but in this case, callers are required to prepare personal information.

MTS Internet does not work well

The situation is completely different if the signal has not completely disappeared, but simply does not work well and disappears regularly. In such a situation, blaming the lack of money is pointless, since the reason is not in them.

Usually in similar or similar situations you should take a closer look at the reception level. If the connection quality indicator shows a minimum number of bars or registration in the network often disappears, you should simply go to the place where the connection was high-quality and stable. Additionally experienced users It is recommended to fix the phone in a stable position and not move it. It’s difficult to say how effective such a fixation is, but it’s worth a try if you can’t change your own location.

As a last resort, you can look for a place on a hill or just a point where the reception will be more stable, reliable and confident.

Why doesn't the Internet work on MTS if there is money and traffic?

The mobile operator advises people facing difficulties to pay attention to the device that uses the SIM card. If the client has money in his personal account, but it doesn’t work Mobile Internet MTS, he should take a few simple actions.

1. The first thing you need to do is make sure that the source of the trouble is not the site. To do this, you should try to open another portal.
2. Then you need to check the status of the downloads and make sure that none of the installed applications did not turn out to be the cause of a poor-quality connection.
3. The third step is available for devices with two slots. Owners of devices with two SIM cards should swap the SIM cards. The second slot often does not allow you to use all the provided tariff plan actions.

If the above steps do not help, you should take a closer look at other problems.

MTS mobile internet does not work on Android

The next step is to set up the connection. Correct procedure Setting the required parameters depends on the operating system used by the device. But in general, it is extremely similar to both Android and iPhone. You can find an exact description of the settings on the official portal of the cellular operator in the help subsection.

Additionally, you can order automatic settings by visiting the section mentioned above and entering the appropriate phone number. If visiting the site is impossible, all you have to do is call the support service.

What to do if MTS mobile Internet does not work?

In the most difficult situations, when the methods listed above have been used, but the network still does not connect, it remains to pay attention to the last problem: viruses.

The correct procedure for searching malware not distinguished by unusual steps. Users will have to download reliable antivirus, install it following the prompts and instructions, and run the test. Even a negative test result should not upset the subscriber, since it will ensure the absence of viruses and Trojans.

Where to call?

When the user runs out of possible options for action, and the problem persists and the MTS Internet on the phone persistently does not work, you should call the contact center. To do this you will have to type:

• short combination 0890 when calling from an operator’s SIM card;
• service number 88002500890 when using a city line or SIM cards from third-party companies;
• +74957660166 in roaming.

There are alternative ways to contact consultants, but a telephone call is the most convenient and accessible approach. The only safer option is a personal visit to the nearest telecommunications store.

It’s strange to start the instructions with this, but if you already have mobile Internet, then there is no need to get into the jungle of your smartphone’s settings and tweak anything there. This text is for those for whom, suddenly, something went wrong.

If your smartphone is connected to the MTS network (you see MTS at the top of the smartphone screen), but you cannot load the page in the browser, or mobile app reports that there is no Internet access, let's look for a solution. Just in case, first of all, make sure that you have connected the “Mobile Internet” service, which provides access to... mobile Internet. If your tariff includes a certain mobile Internet package, make sure that the amount of traffic allocated to you is not exhausted - this can be done in personal account on the MTS website or using a free SMS to the number 5340 . You can also try going to the internet.mts.ru page from your smartphone and see everything there. If the packages are in place, or something just didn’t work out for you, let’s play some magic with the settings of your gadget.

Why do we need any settings at all?

The set of certain parameters that a smartphone “remembers” to access the Internet is akin to a set of keys to your apartment. Let's assume that your front door two castles. In order to get inside, you need to have two keys, one is not enough, and any third is superfluous. Required set you, all your household members, and also your kind neighbor Baba Zoya, who kindly waters the flowers when you go on vacation.

It's about the same with the Internet. The first required key to access the network is the SIM card of a specific operator, which is installed in your smartphone. In addition, you also need a suitable set of setting keys.

Is it really true that in the 21st century they didn’t come up with anything so that the subscriber didn’t have to think about the settings?

They came up with it, of course. Firstly, once you change your phone by installing the SIM card in new device, the necessary settings will come to you in the form of messages that you only need to save. Secondly, there is free service“Access without settings”, which allows you to use the mobile Internet even if the gadget is for some reason not configured or configured incorrectly.

But I don’t have such a service!

If the services " Access without settings“you don’t have it, you can connect it yourself - dial the command on your phone in dialing mode *111*2156# and press the call button. This same service, by the way, is also responsible for the correct transmission of MMS.

No, I want to have correct settings and understand what and how.

You can “order” automatic settings in two ways. Fastest: send a blank free SMS to a special number 1234 (what happens next is a little lower). Another way to request settings is through the MTS website, which will have to be discussed in more detail. We remember that the Internet does not work on your smartphone, so use a desktop computer.

Click the "Submit" button.

Regardless of the method in which you requested the settings, two special messages will arrive on your smartphone very soon.

This is what the first one looks like for setting up mobile Internet:

This is the second one, for MMS:

By clicking “Ok” on each of them, you will automatically configure everything as it should. That's all.

Well, let's not languish. Smartphones from different manufacturers have everything arranged differently, and therefore a very small deviation. If your gadget runs on Android, then find the “Settings” item in the menu, in it - the section “ Wireless network": usually it's at the very top. In this section we need the “Mobile networks” item (if you don’t see it, click on “More”). Inside, we make sure that data transfer is turned on at the very top. And after that, go to the “Access Point (APN)” item.

If you have an Apple gadget, go to “Settings” and select “Cellular Communications”. On the tab that opens, make sure that the “Cellular Data” option is turned on at the top. If you need to manually select between 3G, 4G and GSM networks, go to “Data Settings”, and then to “Voice and Data”.

The window for manually setting network parameters is hidden in the “Cellular data network” item. Here is the full path to the window where this item is: “Settings” - “Cellular” - “Data Settings”.

We'll describe what follows using Android as an example. For Apple gadgets, the setup is the same (remember about different, but identical sets of keys).

So, if you go to the “Access Point (APN)” item and inside you have nothing except the “New access point” line, that’s where you go. If there are access points there, but there is no point called MTS Internet, too.

If you already have an access point called MTS Internet, go there and check if everything is configured there as in the screenshot below. When creating a new access point, fill in all fields according to the same screenshot. In the password field you need to enter mts, that is, the login and password are the same.

If you use MMS, then for this service to work correctly you need another access point, in the same place where we just set up the mobile Internet. If it doesn't exist, create it. You need to configure it as shown in the screenshot:

Honestly, we don't know why you had to configure everything manually, but since you managed to do it, we're really proud of you. It's time to start using the mobile Internet. Check if anything interesting has appeared on VKontakte - with a sense of accomplishment.

Sony Xperia 261j phone has almost no connection, and from the very beginning, to fix the problem, the board was replaced, but it didn’t get any better, replacing the SIM card also didn’t bring any results, I don’t know what to do, please advise what to do?

Good afternoon My phone DNS S4705 is already a year old and some problems with communication have begun to arise. I have a 2-SIM phone. 1 SIM card megaphone is used for the Internet, 2 Beeline is for calls and SMS, so in the middle of the day or in the evening, first the connection for calls and SMS disappears, and later the Internet disappears. Tell me what to do?

Good afternoon, perhaps in the evening you are in an area with an unstable communication signal. Try turning off 3G mode, reception cellular communication should improve.

I can’t switch to dual mode, gsm mode is selected, now the network mode is clouded, how to switch to dual mode, please tell me the phone brand HUAWEI Y511-U30

Hello. I bought an HTC 516 dual SIM smartphone. 3g internet is lost. Before that, I had a Lenovo 680 with this SIM card in the same area, everything worked. I changed the settings as best I could, but it doesn't help. Please tell me.

Good afternoon, on the phone Lenova S960 the network fails, I restore the factory settings again, it catches it, it’s completely discharged and the network fails, rebooting doesn’t help and changing the SIM too

Hello! please tell me why my network disappears on Android, and in order for it to appear again I need to restart the tablet?

Hello! Please tell me, my iPhone 5 is losing network. V different places. when on the road it disappears on various bridges and overpasses. but on a flat road it's fine. and there is such nonsense in the premises. I reboot the phone, even changed the SIM card. but the problem remains

Hello, you may be using your phone in an area with poor network reception. Make sure there is a strong network signal in the area.

Hello, my phone lost connection when I tore off the stickers on the back of the phone! What should I do?

Hello, perhaps this sticker was an antenna. IN in this case diagnostics required.

2 days ago I bought an Alcatel one touch idol 2 phone, before that I had fly on both phones, the MegaFon SIM card network disappears every day and is not restored, after rebooting the phone everything is fine again. It says "emergency calls only". How to deal with this?

Good afternoon, it is possible that in the area where you use your phone, the reception of the cellular network signal is not reliable. Try changing the SIM card to a new one, or to a SIM card from another mobile operator.

I have a simple android. The network mode function is clouded and does not work. Why? If even after updating the entire phone it remains the same

Good afternoon, perhaps the phone's radio unit is damaged or the phone does not support mode switching.

Good day! The problem is that the network has disappeared and does not appear again. IMEI has disappeared, could this be related to this and how can I restore it? Thanks everybody!

Good afternoon, Since IMEI has disappeared, the phone cannot register with operator base stations, so it does not see the network. IMEI often gets lost when updating the software of gray phones. It is possible to restore it using a programmer, but it is not always possible.

Good afternoon, Vasily. Try changing the SIM card to a new one. Make sure there is stable network and 3G signal reception in the area.

Good afternoon My situation is like this. Not a stable network. The Internet, that is, it does not exist. I’ll reboot either the phone or the network, at first it lasts for 15 seconds and then disappears again. Sometimes it suddenly appears where it was not, sometimes it disappears where it just was. What it is? Fly era phone

Hello, I bought a phone yesterday, for 2 SIM cards, while I’m using one, this one’s network is constantly jumping, mostly one stick, then 2 or 3! Well, there is a call connection! Please tell me - is this normal?

Hello Julia. Make sure there is good network reception in the area where you are using the phone. If possible, install a SIM card from another telecom operator.

Good afternoon The Internet on the phone disappears. I turn on the Internet, everything is fine, the 4G icon is on, everything works. After some time it says “No mobile network signal”, but I can make calls. Samsung S4 phone.
P.S. The problem started after a software update, there were no problems before.

Good day, Sergey! The software update may not have occurred correctly, try resetting your phone (attention: in this case, user data will be deleted, make a backup copy). Also try replacing SIM card. Make sure your phone is in an area with good signal reception.

Please tell me, my phone techet x-medium lost connection and no longer appears. What could this be and how can I fix it?????????????????????

Good afternoon, the connection could be lost due to a faulty radio module, bring it in for diagnostics.

Hello, please tell me what can I do if my phone does not support 3G? Are there any options to connect?

Hello! Help please! I bought an Oysters T7 D 3G tablet, I bought it recently, I also often surf the Internet, 3 days passed and the 3G module began to disappear, it seems to be turned on, the 3G icon is there, but the Internet does not work. I read user reviews about this tablet , and everyone writes about this particular drawback, i.e. that this 3G module disappears and then doesn’t work at all. Please tell me what can be done, can I reflash it, will that help? I live in the Irkutsk region, the village of Korshunovsky, 3G connection is good in our village

Good afternoon, if you are confident in good, stable 3G signal reception, then the problem is probably software. Re-flashing will be required. It is also possible that the radio unit itself may be faulty.

Hello, help, the network doesn’t disappear, but I can’t make calls indoors, and SMS and the Internet also can’t pick up the network, but I can only use it outside

Indoors you need to set the automatic mode, indoors it doesn’t catch “only 3G”, only automatic catches i.e. “2G-3G”

Good afternoon, I can’t switch my phone to 3G On Lenovo A516, help.

Good afternoon. In order to enable 3G, you need to go to settings, select network mode - network parameters - select GSM/WCDMA (automatic mode).

I bought an iPhone 5s and it worked fine for a month, but then suddenly the Internet began to disappear and the connection was jumping. There were no drops, no moisture got in either. I changed the SIM card, no changes. What could be the problem?

Good afternoon, it is possible that this is a malfunction of the cellular operator (base stations) or the signal power amplifier has failed, you can find out by submitting it for diagnostics.

This is a very common problem on devices running the Android platform.

In any case, it would be useful to understand what the causes and solutions to this phenomenon are.

Banal reasons

Let's start with, perhaps, a number of the most banal reasons why the mobile Internet may not work.

Their list is as follows:

• Negative balance on the phone. In order to exclude this option, you should check how much money you have in your account. Depending on the operator, the method may differ.
  To find out how to check the account status on your phone, you should contact your operator. Most often, the SIM card has both a balance number and an operator number.

• The subscriber is outside the network coverage area. Another very simple and common reason. To rule out this option, you should look at the network indicator in your . An example of this can be seen in Figure 2.
  To fix this problem, there is only one way out - to go to a place where the device can pick up the signal normally. By the way, a weak network can cause the Internet to simply work very slowly.

Clue: If this indicator is always low, even if you walk the device close to a telephone tower, then the problem is not with the network, but with the device itself. Then you should just take it in for repairs.

• The “Data transfer” option is not enabled in the settings. All modern smartphones have this option. You can easily turn it off in the settings.
  True, depending on the specific smartphone model, the location of this item will be completely different. For example, in phones with a platform it can be found this way:
  • go to settings;
  • select “More...” (Figure 3.a);
  • go to menu " Mobile network"(Figure No. 3.b);
  • check the box next to “Mobile data transfer” (Figure 3.c).

As mentioned above, in different operating systems this item will be located in different places, but its name will always be approximately the same.

• Automatic registration on the network did not occur after it had been absent for some time. This phenomenon can occur after a subscriber leaves the subway or simply returns from places where the Internet did not work.
  This is especially true for networks. In this case, there is also one and only way to fix everything and it is to restart your device, that is, turn it off and on again.
  Depending on the process, this process occurs differently, see the instructions.

Settings are wrong

To exclude this option, you should go to the Internet settings on your phone and find there items related to APN, that is, the access point.

Depending on the model, the location of this item may also differ, but APN will remain APN in any case.

In order to fix this problem, there are two ways:

1. Request settings from the operator.
2. Manually set up the network connection.

The easier option, of course, is the first option. To find out how to request such settings, you should contact your operator or go to your mobile operator's website.

Information on the most common of them can be seen in Table 1.

Table 1. Request numbers for obtaining Internet settings for the most popular mobile operators in Russia

As for other operators, you will need to call the operator and ask him how to get automatic Internet settings.

In most cases, the settings will be set automatically and the user will not even notice it.

Only at the end will he receive a message with something like this: “Congratulations! The Internet settings on your phone have been installed successfully."

It happens that you receive an SMS, when you read it, the “Install” button appears.

Accordingly, you need to click on it and the settings will be installed.

Manual network setup

With manual adjustment everything is somewhat more complicated. An example of finding access point settings on Android phones can be seen below.

Step 1. Go to settings, then select “More...”, which is shown in Figure No. 3.a, then select “Mobile network” (Figure No. 3.b).

Step 2. In the menu that opens, open the “Access Point (APN)” item, as shown in Figure No. 4.a.

Step 3. Click on the button to add a new access point. Usually it consists of a simple “+” sign, as shown in Figure 4.b.

Step 4. Fill in the fields “Name”, “APN”, “Username”, “Password”, which are highlighted in Figure No. 4.c.

As for the meanings of these fields, you should also find out about them from the operator; they are completely different for each network.

For the most popular operators, the values ​​of these fields can be seen in Table 2.

Table 2. Internet settings values ​​for the most popular operators in Russia

These menu items may be completely different depending on the phone. There are other reasons why the Internet does not work well or does not work at all.