Interdepartmental interaction is the basis of social support in social service organizations. Effective forms and methods of organizing interdepartmental interaction in working with minors in a socially dangerous situation
1. Interdepartmental analysis and interdepartmental forecasting are used to collect information (information) necessary to identify problems in organizing preventive work with families in a socially dangerous situation.
Interdepartmental analysis is aimed at joint analytical development of subjects (participants) of interdepartmental interaction, where, based on the results obtained, further forecasting of the effectiveness of preventive work with families in a socially dangerous situation can be built.
The combination of information flows organized by various subjects (participants) of interdepartmental interaction makes it possible to anticipate the emergence of new problems in the family that is the object of interdepartmental interaction (for example, possible conflicts between a minor and his parents [other legal representatives]).
It seems necessary to analyze the totality of the data obtained by the body organizing and coordinating interdepartmental interaction (commission of a constituent entity of the Russian Federation, territorial [municipal] commission) from the point of view of forecasting options for the development of events, which predetermines the arrangement and tactics of using various professional forces.
2. Conducting meetings of the commission of a constituent entity of the Russian Federation, territorial (municipal) commissions, as well as the advisory bodies created by them (if any): working groups, councils, headquarters, consultations and other bodies.
3. Joint development of guidelines, rules, procedures, regulations, mandatory for implementation by subjects (participants) of interdepartmental interaction during their joint work, the establishment of which before the start of joint work with families in a socially dangerous situation affects the final result of interaction.
4. Coordination of documents necessary both for the organizational aspects of the implementation of interdepartmental interaction, and for the implementation of the joint professional activities themselves.
5. Carrying out joint comprehensive targeted activities, inspections, projects, operations, etc.
This form can have two varieties.
Firstly, this is a set of measures designed for a long period of time with the consistent accumulation of information, professional experience in working with families in a socially dangerous situation, and the gradual introduction of forces and means of various subjects (participants) of interdepartmental interaction (implementation of interdepartmental programs for the social rehabilitation of minors and families in socially dangerous situations).
Secondly, these are short-term, single joint actions of subjects (participants) of interdepartmental interaction (for example, an examination of the living conditions in which a family lives).
When implementing this form, the body organizing and coordinating interdepartmental interaction (commission of a constituent entity of the Russian Federation, territorial [municipal] commission), in agreement with other subjects (participants) of interdepartmental interaction, can determine the circle of participants in the event who have the professional skills necessary to complete the assigned tasks.
6. Development of a unified strategy for joint interaction (for example, in the field of preventing neglect and juvenile delinquency).
The results of joint strategy development can be implemented in proposals in the preparation of various organizational and tactical measures, complex operations, joint work plans, departmental acts (orders, resolutions) or local decisions.
7. Working meetings of managers or other representatives of subjects (participants) of interdepartmental interaction, which are organized to increase the efficiency of mutual information and response to the problem that has arisen (for example, the fight against neglect, homelessness and juvenile delinquency).
At such meetings, agreements are reached on coordination of actions and information exchange, and plans for joint activities are prepared.
8. Information interdepartmental interaction, which is implemented through information exchange between subjects (participants) of interdepartmental interaction, including using modern technologies (for example, the Internet information and telecommunications network, local interdepartmental networks, databases and others).
This form allows you to conduct online consultations, webinars, conference calls, and teleconferences.
When organizing interdepartmental interaction, various forms of interdepartmental interaction can be used simultaneously.
Introduction
Chapter 1. Interdepartmental interaction in the social sphere: concept, management practice 16-77
1.1. The concept of “interdepartmental interaction in the social sphere” 16 - 49
1.2. Interdepartmental barriers in solving problems of orphanhood in the territory 50-77
Chapter 2. Organization of interdepartmental interaction of social institutions in the territory 78-138
2.1. Principles and mechanisms of interdepartmental interaction of institutions in the social sphere 78-113
2.2. Overcoming interdepartmental barriers in solving the problems of street children and social orphans 114-138
Conclusion 139- 140
Literature 141 - 159
Applications 160 - 173
Introduction to the work
Relevance of the dissertation research.
Child neglect and social orphanhood are indicators of the crisis state of modern Russian society. According to official government data, the number of street children in Russia at the beginning of 2004 is about one million. Many researchers believe that the real number of homeless people is several times higher. Official statistics are unable to reflect the actual picture of the phenomenon being studied, since they only take into account children registered in specialized institutions.
To date, not a single structure of the system for preventing the neglect of minors has accurate information O families and children in socially dangerous situations. Available data vary significantly across departments. Thus, as of January 1, 2003, 7,797 families were registered with the commissions for minors’ affairs and protection of their rights in the Kemerovo region, which did not provide adequate conditions for the upbringing, maintenance and education of 9,949 children. According to information from the education departments of the Regional Administration, the number of such families is 8890, children - 14972, social protection of the population, respectively, 9419 and 18525 people 1.
According to the Administration of Kemerovo, in 2002, 2,893 orphans and children left without parental care were raised and educated in the city. 1,665 minors are under guardianship, 103 children have been adopted. As of January 1, 2003, graduates of boarding schools
1 Submission from the Kemerovo Region Prosecutor's Office dated April 16, 2003. No. 21-3-03 “On eliminating violations of the requirements of the law on the responsibility of parents for raising children in the activities of commissions for minors and the protection of their rights, educational authorities.”
of the number of orphans under the age of 23 - 308 people 2.
As a result of the instability of socio-economic and political life, children increasingly find themselves in difficult life situations from which they cannot find a way out on their own. Objectively, the need for state and public protection of minors is maturing. Solving childhood problems depends on the efforts of the family and on the activities of social institutions involved in the process of socialization of children.
The scale of the factors stimulating neglect and social orphanhood shows that only government services can resist the destruction of the family’s material wealth, mass unemployment, poverty, and crime. This is the only institution capable of integrating the efforts of all management subjects in the social field.
Institutions of various departments of the social sphere are called upon to represent and defend the cultural, educational, medical, spiritual and other interests of children. “The social sphere is ideally designed to ensure a sufficient level of well-being, from the point of view of the progress of social development, and the availability of basic life goods for the majority of the population” 3 .
Each department, within its competence, is responsible for solving certain problems of minors and for creating conditions for the implementation of their interests at various stages of the orphan’s life.
The positioning of the interests of orphans by social institutions often does not correspond to the focus and range of children’s needs.
Insufficient coordination of efforts is manifested in the course of work to identify a child in disadvantaged conditions. Belatedly, facts of parents’ malicious evasion from fulfilling their responsibilities towards their children become known. A decision is not made immediately
2 There should not be other people’s children (from experience in preventing neglect and
juvenile delinquency in Kemerovo). Kemerovo, 2003. - Issue. 3. - Sat.
3 Osadchaya G.I. Sociology of the social sphere: Textbook. allowance - M: Publishing house MGSU "Soyuz",
1999.-S. 28.
initiation of proceedings for deprivation of parental rights. According to child psychologists, the main character traits are formed in a child before the age of six or seven. As a result, social orphans fall under the care of the state somatically, pedagogically and intellectually neglected, with severe mental trauma, having behind them negative experience of life in the family.
Today, interdepartmental interaction, supported by the legislative and material base, is relevant. It is necessary to provide social support to graduates of boarding schools. When leaving the walls of a boarding school or orphanage, graduates often find themselves thrown into life without the social experience necessary for an independent life. Without the support of relatives and friends, without a good education, they, as a rule, cannot get a job. Due to a lack of funds in local budgets, they are not given housing; social benefits are only declared.
Since the mid-90s, a network of institutions and organizations for social protection of the population has become widespread, providing various types of assistance and support to children in difficult life situations. Currently, there are more than 130 institutions operating in the Kemerovo region. Territorial specialized institutions provide such children with the opportunity for temporary residence, carry out social rehabilitation of minors, and provide legal, medical, psychological, economic, and pedagogical assistance.
The current situation determines the scale and direction of work of these institutions, forces them to constantly increase the volume of social assistance provided, and find new, more effective work technologies. Along with traditional forms of work with social orphans, the activities of shelters for minors, centers for social assistance to families and children, social rehabilitation centers, etc. are being actively introduced (See Appendix 1). These structures provide social
support to those in need, being in close proximity to the family, child. Social protection institutions are also in contact with government authorities, on whom the solution to the client’s problems depends. Such a system allows you to assess the real life situation and find specific ways out at the managerial level. Increasing the number and diversity of social protection institutions is intended to ensure a variety of social services and their accessibility to the population. This testifies in favor of the widespread creation of social protection institutions, whose specialists are intermediaries and contacts with all structures of the social sphere. Social protection of the population was created as an independent system of institutions. In this sense, intradepartmental interaction is primary, and interdepartmental interaction is secondary. The logic of the functioning of social protection institutions transforms the secondary nature of interdepartmental interaction into primary importance.
Solving the problems of neglect and orphanhood of children is made difficult by the disunity of actions of social institutions in the territory. Existing technologies for working with minors regulate the actions of departments when providing social assistance to a child who finds himself in a socially dangerous situation: law enforcement agencies - when a teenager commits a crime, hooliganism, or if the child is found to be a vagrant; social protection - when working with a dysfunctional family and if it is necessary to temporarily place a child for the purpose of social rehabilitation; education - when placing him in children's boarding institutions, etc. The fate of the child is passed on “from hand to hand”, passing through the stages of technology. If the department has completed its task, then the child is removed from the register and either transferred to another structure (without further control over him), or released from sight altogether, and no work is carried out with him. Each department uses its own criteria, reporting indicators, and contributions when working.
gives its meaning to concepts. All services do not have a single operational field and a single mission. There is no reliance in the work on information from other structures to the required extent. Irrational duplication of functions makes work difficult.
So, the development of the social service system is contradictory, sometimes not consistent with the surrounding social reality. The existing network of social institutions for minors does not correspond to the severity and scale of disintegration of children, and the system of social policy measures is inadequate to the needs of the modern family.
Specialized institutions are not able to solve the problems of street children and social orphans at a socially acceptable level due to weak interdepartmental interaction between various social structures in the territory. The network of government institutions working with children is represented by various departments: education, health care, social protection, law enforcement agencies, housing and communal services, and culture. The issues of neglect and social orphanhood are dealt with by state authorities and local governments. Public organizations and foundations are also focused on protecting children. At the same time, none of the departments performs a coordinating function. Consequently, these structures cannot be considered as a single complex on the territory.
So, the relevance of the dissertation research is determined by the needs of social practice, the severity of problems associated with children's restlessness, homelessness, orphanhood and the threatening increase in the facts of deviant behavior of children and adolescents. Another challenge of social practice is the prevention of violence against children, as well as the need for social rehabilitation in cases of crippled childhood. The relevance of the research topic to social practice is also confirmed by the fact that social protection institutions that directly work with the population and
The territorial and managerial aspect of interaction between social sector institutions is becoming relevant today, since society has the opportunity to unite the efforts of state, municipal authorities and institutions, non-profit “3rd sector” organizations to implement practical measures to mitigate the severity of the problems of orphanhood, especially in relation to social orphans, disadvantaged with living parents and by the parents themselves. The development of recommendations and mechanisms for interaction between social sector institutions makes it possible to more fully use the reserves of this area and save resources, to achieve overcoming interdepartmental barriers in the interests of the well-being of children and the entire population.
The stated topic of the dissertation research is scientifically relevant, since in the sociology of management today there are few works that reveal the problems of interdepartmental interaction of institutions in the social sphere.
Development of the topic in scientific literature.
The concept of “interaction” is used by researchers to explain a wide range of phenomena of social reality. Significant contributions to the study of this topic were made by such foreign scientists as M. Weber, T. Parsons, G. Simmel, E. Giddens and others. In Russian sociology, general problems of interaction were considered by B.N. Chicherin, M.M. Kovalevsky, P.A. Sorokin, K.M. Takhtarev and others. Among modern scientists we can name V.V. Zheltova, O.S. Razumovsky, E.V. Rudensky, M.V. Udaltsov, V.P. Fofanova, L.L. Shpak et al.
The scientific literature discusses such forms of interaction as socio-political (L.L. Shpak, V.V. Zheltov, etc.), informational (V.Z. Kogan, V.N. Shubkin, etc.), socio-economic (T.I. Zaslav-
yokaya, F.M. Borodkin and others), intergroup (B.S. Ageev and others), social partnership (I.M. Model, B.S. Model, G.Yu. Semigin, A.I. Sukharev and others).
General issues of social management are reflected in the publications of Yu.P. Averina, V.G. Afanasyeva, A.I. Prigogina, A.M. Omarova, T.M. Dridze, N.S. Danakina, E.V. Okhotsky, B.C. Komarovsky, N.M. Slepenkova, V.I. Dobrenkova and others.
Social policy in general and as a variety of regional policy is covered in the works of SV. Biryukova, N.D. Vavilina, L.G. Guslyakova, V.V. Zheltova, L.L. Shpak, F.E. Burdzhalova, G.I. Osadchey and others.
General problems of the social sphere are highlighted in the works of such authors as B.C. Barulin, V.N. Ivanov, V.N. Kovalev, Yu.E. Volkov, G.I. Siege-tea, SI. Grigoriev, L.G. Guslyakova, A.I. Lyashenko, A.M. Babich, E.N. Zhiltsov, E.V. Egorov, O.N. Viktorov, V.L. Kurakov, N.V. Bondarenko, E.N. Gri-bakina, etc.
Aspects of management of social sector institutions are reflected in the works of N.D. Vavilina, A.I. Lyashenko, M.V. Udaltsova, E.I. Kholostovoy, L.V. Topchego, V.G. Popova, S.A. Belicheva and others.
A narrow circle of authors (D.A. Kugan, E.V. Khizhnyakova, A.V. Gurevich, etc.) deals with related problems of interterritorial and intraterritorial interaction of social sector institutions.
The principles of the structure and functioning of organizations, technologies of organizational interaction were studied by N.S. Danakin, B.C. Dudchenko A.I. Prigozhy, V.V. Shcherbina, A.V. Strygin et al.
Socio-economic, demographic, psychological
pedagogical and other family problems are described in the works of employees of the Family Research Institute: A.G. Kharcheva, M.S Matskovsky, SI. Hunger, SV. Darmodehina, O.I. Volgina and others.
Social problems of orphanhood are reflected in the works of researchers from the Research Institute of Childhood of the Russian Children's Fund and the Institute of Sociology of the Russian Academy of Sciences
(I.V. Anisimova, V.V. Belyakova, I.F. Dementieva, I.G. Zhiritskaya, N.P. Ivanova, A.M. Nechaeva, etc.). The causes of social orphanhood are discussed in the works of V.V. Belyakov, V. Brutman, L.I. Kononova and others. State social policy in the interests of children is studied by E.M. Rybinsky, L.V. Kuznetsova, M.I. Nesmeyanova and others. Problems of violence against children in the family were considered in the works of L.S. Alekseeva, V.M. Zakirova, A.D. Kosheleva, M.R. Rokitsky and others.
Through the joint efforts of researchers in developing this topic, the following has been achieved:
A conceptual framework has been formed for the study of social interaction in the territory;
The concept of the social sphere is revealed;
The specifics of social protection institutions and the technology of work of these institutions with various categories of clients, including children and families in difficult life circumstances, have been determined;
Social problems described And causes of orphanhood.
Despite the results achieved, the principles and mechanisms of interdepartmental interaction necessary for a comprehensive solution to the problems of orphanhood in the territory remained poorly illuminated. Insufficient attention was paid to the development of problems of interaction in the territorial and administrative aspect, including taking into account the positioning of the interests of orphans and the presence of interdepartmental barriers.
Research problem- weak use of territorial management mechanisms in the interaction of social institutions for a comprehensive solution to the problems of orphanhood.
Object of study- interaction of social institutions in the territory.
Subject of study- organization of interdepartmental interaction in solving problems of orphanhood.
Purpose of the dissertation work- optimization of territorial and managerial mechanisms of interdepartmental interaction of social institutions in solving the problems of orphanhood.
Tasks, realizing the purpose of the study:
reveal the concept of “interdepartmental interaction in the social sphere”;
give a typology of interdepartmental barriers in terms of positioning the interests of orphans and the capabilities of social institutions;
characterize the principles and mechanisms of interaction between social protection institutions and other social institutions;
to study the possibilities of a comprehensive solution to the problems of orphanhood by overcoming interdepartmental barriers in the social sphere.
Research hypotheses.
Hypothesis-basis: interaction between social sector institutions is a necessary condition for a comprehensive solution to the problems of orphanhood of children and adolescents in the territory; studying the problem of interaction in the territorial and managerial aspect makes it possible to optimize interaction processes in the interests of orphans.
Hypotheses-consequences:
Compliance with the principles of interaction allows us to develop a common, conceptually structured management approach to an integrated solution to the problems of orphanhood in the territory;
Technological support for interaction processes contributes to the concentration of resources and efforts of the interacting parties in solving key problems of orphanhood of children and adolescents in the territory;
Overcoming interdepartmental barriers leads to the unification of interaction processes and at the same time introduces a sufficient variety of forms, ways and means of achieving common goals by the interacting parties;
> The organization of interaction between social sector institutions depends on the competence of management personnel and the territorial and managerial capabilities of the interacting parties.
Theoretical and methodological basics The author's research became a systems approach and a method of system analysis. The structural-functional approach was used to study the object and subject area of the dissertation research.
The closest to the study of processes, mechanisms and consequences of interdepartmental interaction in the social sphere are interpretive paradigms (paradigm of social action, adaptive), as well as the functionalist paradigm.
The basis of the dissertation research was the concepts of scientific and social management developed in domestic sociology, as well as the concept of social interaction.
Useful for the author were the ideas and concepts of modern authors who develop problems of organizations, technologies of intra-organizational and inter-organizational interaction (N.S. Danakin, V.S. Dudchenko, A.I. Prigozhy, A.V. Strygin, V.V. Shcherbina, etc. .).
Research methods: structural-functional analysis, expert survey, questionnaire survey, participant observation, traditional document analysis, secondary analysis.
Empirical basis of the study. Information equipment.
IN The empirical basis of the study included applied research conducted personally by the dissertation candidate and with her participation in 1998-2004.
From 1998 to 1999 on the basis of an orphanage-school in the village. Berezovo, Kemerovo district (departmental subordination to the Department of Education of the Kemerovo region), a study was carried out of social problems, the fate of orphans,
difficulties in the functioning of boarding schools, technologies for working with minors, interdepartmental relations between institutions during the placement, residence and exit of an orphan from the walls of an orphanage. As part of this study, surveys were conducted among employees and pupils of the Berezovsky orphanage-school (54 teenagers under 18 years old), materials from the institution’s work, and accounting and reporting documentation for 1997-1999 were studied.
The study of the system of working with children who have lost parental care was also carried out on the basis of the Social Protection Department of the Kemerovo District Administration, where the dissertation candidate was familiarized with the current and annual accounting and reporting documentation of this structure (1998-1999).
The dissertation work used materials from participant observation during the period of work at the Center for Social Assistance to Families and Children in Kemerovo (2002-2004). In order to study the territorial and managerial mechanisms of interdepartmental interaction between social sector institutions, the following applied research was carried out at the Center:
> Participation in the work of the “Family” councils of microdistricts in Kemerovo (2003-2004);
U Survey of participants in the “Family” councils of microdistricts in Kemerovo (2004, 100 people).
The dissertation uses materials from the current archive of the Center for Social Assistance to Family and Children, as well as documents from the coordination council “Family” and the “Council for Prevention, Neglect and Juvenile Delinquency” in Kemerovo (for 2002-04).
In 2004 The dissertation author conducted an expert survey of 30 senior employees of social institutions in the city of Kemerovo (from among the participants in solving the problems of orphanhood and neglect of children in the territory).
Using the method of secondary analysis, research materials of the international project “Strategy”, close to the topic of the dissertation, were studied.
partnership tag: local development" (1999-2002, project leaders, Doctor of Philology, Professor V.V. Zheltov, Doctor of Science, Professor L.L. Shpak), materials of research conducted in the city of Berezovsky (Center for Social Assistance to Family and Children, director - Ph.D. N.B. Goryunova).
In addition, the information available about the British project on the problems of social protection of the population in Kuzbass was studied, materials from a sociological study conducted at the Center for Social Assistance to Families and Children in Kemerovo “Social services: meeting the needs of the population” (director - Chernyaeva I.A., scientific director - L.L. Shpak, performers T.Yu. Mochalova, M.N. Bolshakova, E.V. Polichuk, N.B. Sinitskaya; 2002-2003, survey of 600 people).
Scientific novelty of the research:
The concept of “interdepartmental interaction in the social sphere” has been clarified;
A classification of interdepartmental barriers in the interaction of social institutions in relation to solving the problems of orphanhood of children and adolescents is given (legal, organizational and managerial, innovative, social, psychological, cultural, communicative, religious, ethnic, gender, political, geographical and other barriers);
In the territorial and managerial aspect, a technological process of interaction between social sector institutions is proposed based on positioning the interests of orphans and social sector institutions;
The principles and mechanisms of interaction between social institutions in the comprehensive solution of orphanhood problems in the territory are systematized.
Theoretical significance of the study.
IN dissertation, conceptual provisions were developed that characterize the social sphere in the territorial and managerial aspect in relation to the problems of orphanhood. A conceptual scheme of technical
nological support of the processes of interaction between institutions, taking into account interdepartmental barriers and positioning the interests of orphans. The dissertation theses can be used as a starting point for further study of territorial and managerial problems in the social sphere.
Practical significance of the study.
The main results of the dissertation research can be used in the activities of state authorities and local governments, social institutions in organizing and conducting interdepartmental work to solve the problems of neglect and orphanhood.
The research materials can be used in university teaching of courses in the sociology of management and sociology of the social sphere, in various forms of training and retraining of sociologists, political scientists, social workers, state and municipal employees.
The concept of “interdepartmental interaction in the social sphere”
In the dissertation, we consider interdepartmental interaction as a type of social interaction. The parties to the interaction are socially oriented entities (subordinate organizations, institutions on the territory), achieving their goals through certain professionally specialized measures and actions.
The concept of “interaction” has attracted the attention of researchers in various fields of scientific knowledge.
Attention to action and interaction was evident in the works of Plato, Aristotle, Spinoza, Hobbes, Kant, and other thinkers. They considered interaction in order to study and explain causality, development, unity-diversity of existence, etc. For example, Plato, in the doctrine of the ideal state, considered the interconnection and interdependence of the phenomena of the world and believed that people are constantly in need and unite for the purpose of mutual assistance. Hegel and Schopenhauer identified action and being 4.
Interaction is considered by many modern scientists (L.S. Vygotsky, E.V. Ilyenkov, etc.) from ontological and evolutionary positions. It leads to self-change, self-development of a person throughout life (ontogenesis) and, as a result, to the improvement of society (social evolution) 5. Social interaction is also studied in an anthropological key as “a condition for the species conservation of man and his continuous expansion in existence.”
The problems of social action and interaction were developed by many representatives of sociological thought of various schools and directions: conflict theory (R. Dahrendorf, L. Coser, etc.); sociological theories of international relations (V. Blanche, M. Shaw, etc.); social exchange theory (D. Homans, P. Blau, etc.); symbolic interactionism (G. Mead, G. Bloomer, D. Moreno, etc.); phenomenological sociology and ethnomethodology (A. Schutz, P. Berger, G. Garfinkel, T. Luckmann, etc.), the concept of impression management (E. Hoffman, etc.), etc.
Adherents of the concept of exchange understood social interaction as a constant exchange of values (material and intangible). Exchange actions occur according to the “stimulus-response” scheme. From the point of view of symbolic interactionism, social interaction is a dialogue between individuals with a “personal self”. It is realized at two levels - interpersonal and intrapersonal. For interacting subjects, the surrounding world and situation are important. They form meanings and try to interpret other people's actions through symbols. There is no direct influence on each other, but an indirect influence through the use of symbols. External interactions influence the formation of internal self-reflection, which determines the structure of the personality.
Max Weber (1864 - 1920) first introduced into sociology and scientifically substantiated the concept of “social action”. He believed that sociology “is a science that seeks, through interpretation, to understand social action and thereby causally explain its process and impact.” An action is social if it is subjective in nature, that is, it is personally meaningful (motivated) and focused on the response of others. Interaction is purposeful, purposeful and controlled. The social actions of an individual or group of individuals is a central category in the theory. P.P. Gaidenko, in the preface to the publication of Weber’s works, writes that “the category of social action, as the initial “cell” of social life, does not make it possible to understand the results of the social process, which often do not coincide with the direction of individual actions.”
American sociologist Talcott Parsons (1902 - 1979), developing the theory of action 10, was based on the fact that individuals are endowed with the desire to act. In the process of interaction they are organized and united. Individuals have expectations about each other's actions, which determine social rules (norms) and generally accepted values that help ensure the nature of responses. From Parsons's point of view, people are connected by common symbols learned at a conscious and unconscious level, which are elements of cultural traditions. He considered the “single act” as the basic unit of the theory. This is the limit of action fragmentation. Acts do not exist separately, but are always connected with other acts. In his work “The Social System” (1951), he introduces the concept of “unit of action” as a unit of analysis. In the single action model, there is only one actor. Parsons then began to view the social system as based on interaction and introduced the status-role concept. Within the framework of this concept, social interaction was studied by the author as a system of standardized relations between figures who have a certain status and perform mutually expected roles in relation to each other. This system develops as a social structure normatively fixed and regulated by cultural patterns, performing the function of integrating society. The action system is made up of an “organized set of action orientations.” An action orientation is “a specific combination of choices relating to objects and constructed on the basis of the choices available in some specific situation.” The main elements of Parsons' system of action are the figure (actor), the goals of the activity, the situation, the means of achieving the goal, the conditions of action, normative regulators, motives, the action as such, the result. Parsons viewed the social system as self-organizing, reproducing balance and equilibrium between all subsystems due to their functional expediency. Parsons' student Robert Merton studied the functional connections and interactions of the systems of the social structure of society, their influence on the activities and behavior of people in society. P. Sorokin, G. Simmel proved the need to study social interaction not only between individuals, but also between complex social formations.
Interdepartmental barriers in solving problems of orphanhood in the territory
In the process of interdepartmental interaction, a number of difficulties, obstacles, and barriers to solving social problems are encountered.
A barrier is usually understood as some kind of obstacle, obstacle, difficulty in moving or doing something. In the literature they write about a barrier as an obstacle to the success of something, an obstacle to action and development of activity.
In interdepartmental interaction, barriers are circumstances (subjective and objective) that make it difficult for the participants in the interaction to achieve their goals. They complicate work, hinder coordination of actions, joint decision-making and the provision of social assistance to those in need.
Interdepartmental barriers in the interaction of social institutions in relation to solving the problems of street children and social orphans can be classified into legal, organizational and managerial, social, psychological, cultural, communicative, religious, ethnic, gender, political, geographical, economic.
The main management barriers that complicate the interdepartmental interaction of institutions in solving the problems of street children and social orphans are 42: The complexity of the management object;
There is a delay in information, characteristic of complex systems; The orientation of the subject making management decisions. The leader is simultaneously included in various social systems: official, group, socio-political, family, etc. Each system determines his role, rights and responsibilities. These roles may not coincide, provoking a conflict, contradiction, or barrier.
The issue of strengthening interdepartmental work is relevant at all levels of social sector management. However, barriers to interaction between institutions on the territory may be absent, not so acute at the ministry level and, accordingly, not taken into account or inadequately perceived when building interdepartmental interaction and creating a regulatory framework.
Considering organizational interaction in the theory and practice of social management, A.V. Strygin believes that the stability of this interaction is achieved with consistency in the functioning of various organizations within the framework of a common environment for them. These goals must coincide with the goals of the environment itself. A sufficient level of resource provision is also a condition for stability. Violation of one of the conditions leads to the emergence of barriers and organizational gaps. The main reason causing processes of a destabilizing nature is the lack of an effective mechanism for organizational support for decisions made at various levels, the consistency of these decisions and the orderliness of organizational interactions. He concludes that organizational interaction is a means to achieve higher levels of organizational effectiveness 43.
The emergence of interdepartmental barriers is associated with an organizational and managerial contradiction, the essence of which is that the objective need for various types of interactions is associated with high organizational differentiation, the desire for departmental autonomy and closed management.
One of the main reasons that generate contradictions in joint work is the lack of a coherent, logical concept for the development of the social sphere that adequately reflects the reality. This circumstance is manifested at all levels of management. On the territory, a general scheme of actions of institutions of various departments with a certain category can be developed. But there is no single concept within the framework of which all participants are considered as a single whole, interaction problems have not been identified and solved, and principles of joint work have not been developed and introduced into everyday practice. In the absence of a clear understanding of the content and specifics of the interdepartmental model at the federal and regional levels, it is difficult to jointly solve the problems of a specific territory and the institutions located on it.
Without a unified concept of joint action, each institution independently builds interdepartmental work on principles convenient for each individual case. An effective solution to the problems of street children and social orphans is impossible without a holistic concept of institutional management. If at the level of the administration of the institution the goals, mechanisms, principles of interdepartmental work are not defined, possible participants are not clearly identified, and those responsible for the results are not appointed, then joint activities will be left to chance. Without intra-organizational coordination of actions, each middle manager (head of department, foreman) will independently build interdepartmental work on the basis of personal connections and relationships, territorial specifics (presence of sponsoring organizations and institutions in the serviced territory that can help in solving specific problems).
The dissertation research conducted revealed the disunity of efforts within institutions. In most cases, heads of structural divisions are placed in conditions of competition among themselves, which leads to the desire of each division to increase its performance by any means. As a rule, there is an increase in quantitative indicators at the expense of qualitative ones. There is a lack of desire among branches to share their information with others and strive to help each other. For example, the head of a territorial department works with sponsors in his area and may be hostile if a representative of another department of the same institution begins to interact with “his” sponsors, since each department is placed in a situation of competition in its main areas of activity.
Principles and mechanisms of interdepartmental interaction between institutions in the social sphere
Each social problem is unique and requires an individual approach to its resolution. However, the process of resolving them has generally valid positions - principles. The principles of interdepartmental interaction are the initial fundamental requirements that guide interacting entities when organizing joint solutions to social problems. Principles are the most important basis of the management mechanism. They synthesize social laws and specific approaches to their implementation. The content and focus of the principles of interdepartmental interaction in solving the problems of street children and social orphans is determined by a number of factors: the strategic goals of the state and society as a whole; legislative regulation; scientific validity; goals and nature of joint work; departmental interests: specificity and importance of their implementation through interaction; subjective factor; availability of resource base; territorial features: development of social infrastructure, geographical location, local policy in the social sphere, national composition, etc.; attitude towards the interaction of institutions on the part of higher structures; specificity of the problems being solved. The basic principles of interdepartmental interaction of social sector institutions in solving problems of orphanhood can be grouped according to several criteria: The criterion of regulatory force (legal, social responsibility of management subjects, social control); according to the degree of organizational and managerial technologization (the principle of adequacy, feedback, coordination of interdependent actions, the principle of automated accounting in information exchange, correspondence of functions to the powers vested); according to the criterion of compatibility of professional activities of personnel (competence, continuity, consistency of interests, measures of participation in interdepartmental coordination, compliance with the rules of business relations); program-target criterion (complexity and consistency, scientific and methodological validity, the principle of ultimate goal orientation, continuity in the provision of social assistance to orphans, problem-oriented orientation of the activities of institutions); Have a moral criterion in relations with children (principles of social justice, humanism, tolerance, participation in fate).
In practice, the principles of interdepartmental interaction, as a rule, are not used in isolation, but in close connection, which reflects their objective conditionality and directs joint efforts to achieve common goals.
Among the principles of organizing interdepartmental interaction of social institutions in solving the problems of street children and social orphans, one of the most important is the principle of social partnership. In the scientific literature and in practice, social partnership is interpreted ambiguously. Some understand it as a type of relationship between the state, employer and employee. Others understand social partnership in a broader sense, namely as a specific type of social relations between social subjects (social groups, classes, etc.). Still others - as an ideological basis for coordinating and protecting the interests of various social groups. Following A.I. Sukharev, we believe that social partnership is not reducible only to social and labor interaction. “Interaction becomes a partnership if the interest of one subject cannot be realized without the participation of another and the simultaneous satisfaction of the needs of other subjects.”
Social partnership, as a system of civilized social relations, implies activities based on the coordination of interests, capabilities, and methods of work, which ensures the implementation of the intersecting interests of institutions of various departmental affiliations in achieving a common goal. Effective interdepartmental interaction is possible on the basis of respect for the positions and interests of the parties, taking advantage of the negotiation process. Partnership is characterized as a process of increasing common interests 6l.
The partnership nature of the relationship presupposes the significance of the goals being achieved. Interdepartmental interaction can be implemented on the principle of social partnership, provided that the interests of achieving socially expected goals (effective solutions to the problems of street children and social orphans, etc.) will dominate departmental bureaucratic interests, when joint work is a perceived value for all participants rather than the individual actions of each institution. The implementation of these conditions is facilitated by the increased importance of the social tasks of the functioning of institutions at the level of government management structures and in society. Until government bodies realize the crisis situation in Russian society, the need to implement an adequate family policy, and the importance of solving the real problems of children, they will not be able to dominate the bureaucratic procedure in the functioning of departmental structures. The public should also not be aloof from what is happening and, with the help of appropriate mechanisms, should influence management activities to solve the problems of street children and social orphans. All participants in interdepartmental interaction should perceive each other as partners in achieving common goals.
The effectiveness of interdepartmental interaction critically depends on the implementation of the principle of social justice. Children who find themselves in a socially dangerous situation do not have the opportunity to take advantage of the rights guaranteed by law. The joint work of social institutions should be aimed at preventing this imbalance by providing social guarantees and creating opportunities for equal access to benefits. Compliance with this principle, on the one hand, determines the necessary conditions for the development and decent existence of a child, on the other hand, it establishes a connection between the specifics of a particular problem and the degree of participation of government agencies in the life of a minor.
Overcoming interdepartmental barriers in solving the problems of street children and social orphans
Solving the problems of child neglect and social orphanhood in the territory is carried out on the basis of interdepartmental interaction. An analysis of the situation of minors in a socially dangerous situation shows that the interdepartmental interaction being implemented is not optimally structured. Collaborative work is hampered by various kinds of barriers, inconsistency of interests and actions of the participants in the interaction. Optimization of interdepartmental interaction between social sector institutions in solving the problems of street children and social orphans depends on overcoming the barriers that exist in the practice of joint work.
Overcoming obstacles in interdepartmental interaction between institutions is facilitated by the introduction into practice of social and managerial cooperation technologies (for example, mastering procedures for coordinating interests, decisions, actions; creating a unified information and analytical base; concluding agreements of mutual understanding; optimizing document flow between institutions, etc.).
According to V.K. Potemkin and M.Kh. Balkizov’s principle of assessing the effectiveness of the social partnership mechanism 79, we can identify the main factors that stimulate interdepartmental interaction in solving the problems of street children and social orphans in the territory, and the restrictions that impede it (see Table 5).
The identified factors and limitations of interdepartmental interaction when solving the problems of street children and social orphans in the territory are of interest from a practical point of view, since they are the object of government influence in order to optimize existing
When organizing interdepartmental interaction, it is important to study and, if necessary, optimize the two previous types of interaction. The formation of interdepartmental interaction is carried out through the action of internal and external mechanisms. The effectiveness of interdepartmental interaction depends on intradepartmental interaction, which in turn is determined by the activities of individual institutions and the coordination of actions of all departments and individual employees of each institution.
Intra-organizational interaction based on partnership means the formation of coordinated actions between the divisions within the organization. The activities of the departments of the institution should be built on the basis of a common goal, a common policy, perceived by everyone as a single whole. Departments within an institution will function effectively and coherently if the structure and functions are consistent with the goals of the organization. The design of the organizational structure should be based on the strategic goals and plans of the institution, as this ensures its sustainability. “The structure of an organization is developed from the top down. This allows us to proceed from the hierarchy of goals and objectives, optimize the implementation of the construction of a chain of interconnected elements of the horizontal and vertical structure, and establish the relationship of official powers and responsibilities” 80.
Intra-organizational interaction depends on the logic of management and organizational culture, the consistency of goals, tasks of structural units and individual performers, the compliance of their rights and obligations, resource availability and goals, on communications and feedback within the institution. There is an opinion in management that structural units, as a rule, are more interested in realizing their goals than the overall goal of the institution (M. Meskon). Management will be effective if the feeling of “WE” dominates in the institution; each specialist feels like a necessary link in the overall system. Intradepartmental interaction should be based on the common values, goals and objectives of the functioning of all constituent institutions, and their interdependence.
Intradepartmental and interdepartmental interaction is a dialectical unity. On the one hand, if there is no intradepartmental interaction, then we cannot talk about the effectiveness of interdepartmental relations. On the other hand, commitments to interdepartmental cooperation can have a positive impact and speed up the resolution of many intradepartmental problems.
Social protection of the population is a relatively young area of practical activity of the state in implementing the main directions of social policy. A number of researchers note that today social work in general is focused on meeting the vital needs of clients, without qualitatively changing the social situation that caused difficulties 81. The possibility of direct contact with clients and their problems determines the adaptive potential of social protection institutions 82. Optimal forms of social security are being developed and providing social assistance to the population. Social protection is trying to integrate organically into the existing system of the social sphere. An analysis is being carried out of the need for the existence of institutions and the demand for the services offered among the population. Territorial institutions, being in direct contact with clients, have a unique opportunity to build their activities based on an analysis of the needs of the population and taking into account the real state of the social environment.
Today, in order to identify problems arising within an institution, analyze the demand for activities, adjust and optimize management decisions, it is relevant to conduct sociological support, the purpose of which is to optimize activities based on the scientific substantiation of management actions. Sociological support ensures the relationship between science and practice, promotes the flexibility of the management system, makes it possible to quickly respond to the current situation, and adjust the tasks of activity in connection with emerging environmental demands.
Since 2002, specialists from the Center for Social Assistance to Families and Children in the city of Kemerovo have been working on the implementation of the consulting project “Sociological support for the social development of the Center for Social Protection and Social Development” 84. The goal of the project is to optimize the activities of the institution in the provision of social services to the population. The experience of establishing social assistance institutions for families and children in Russia shows that it is necessary to develop as complete a list of services as possible, taking into account the specifics of the territory. During the implementation of this project, taking into account the requirements of the population, a list of social services of the Center was developed. Service packages have been created according to the criteria of mandatory and optional, uniqueness and complexity of provision. Service packages have been created for various categories of the population served by CSPS&D.
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1 Effective forms and methods of organizing interdepartmental interaction in working with minors in a socially dangerous situation Natalya Ivanovna Krivenkova, State Educational Establishment “Kostyukovichi Regional Social and Pedagogical Center”, social teacher. tel. 8 (02245) May they never feel bad, May hope for the best live on. Adults! Well, perform a miracle, Let there be no orphans on earth. V. Makut Family in modern conditions does not always independently find a way out of difficult life situations, which leads to an increase in the number of dysfunctional families. Family dysfunction is expressed in conflictual relationships between parents, between children and parents, and antisocial behavior. A dysfunctional family needs outside help. A child from any type of family can become the object of state protection and support. However, the degree of need for socio-pedagogical protection and support for different categories of children will be different. Minors in a socially at-risk situation (SDS) are especially vulnerable. As experience shows, no single service is able to independently lift a family out of a socially dangerous situation; this is only possible by combining efforts within the framework of interdepartmental cooperation and providing comprehensive assistance to families. Interdepartmental interaction is currently one of the important forms of work of prevention subjects, which allows joint efforts to solve common problems of protecting children's rights, preventing neglect and delinquency of minors, as well as preventing the socially dangerous situation of families. One of the main goals of prevention professionals is to use available information to help all participants create a functioning social system by agreeing on mutual responsibilities and priorities. The main task of the specialists of the State Educational Institution “Kostyukovichi Regional Social and Pedagogical Center”, as well as other interested services, is the timely coordination of actions aimed at
2 providing assistance to the family in finding a way out of a difficult life situation in accordance with the legislation of the Republic of Belarus. In order to prevent social orphanhood, much attention is paid to the early detection of family troubles. The first, and very important, stage of interdepartmental interaction begins with preventive work. Issues regarding the implementation of Decree 18 are systematically considered at meetings of the district and village executive committees, meetings of the commissions on juvenile affairs of the district executive committee, uniform days of informing the population, various kinds of seminars and meetings. In order to strengthen departmental control over the activities of organizations authorized by the state to protect the rights and legitimate interests of children in socially dangerous situations, a coordinating council functions to monitor the implementation of Decree 18. In order to protect the rights and legitimate interests of minors in socially dangerous situations, commission trips, both in the city of Kostyukovichi and in the Kostyukovichi district. The raids are attended by specialists and employees of educational institutions of the district, the Kostyukovichi Central District Hospital, the police department, inspectorates for minors, commissions for minors, departments of labor, employment, social protection, rural executive committees, regional emergency departments, and representatives of public organizations. In 2013, 289 commission visits were carried out, SPC specialists participated in 12 interdepartmental “Family” raids and “Family without violence” raids, 542 families raising 859 children were visited at home. Since 2011, interdepartmental work has been strengthened to eliminate the socially dangerous situation of minors. One of the effective forms of work is the implementation of protocols of instructions based on the results of raids on families whose children are in a socially dangerous situation (decision of the regional coordination council of September 7, 2011). During the period of 2013, 6 protocols of instructions to the concerned services were drawn up. According to the protocols of instructions: assistance in finding employment was offered to 6 citizens, three parents were examined by a narcologist, one minor was sent for health improvement to the Zhivitsa sanatorium school in Gomel (for 2 shifts), employees of the police department organized preventive work with three parents, As a result of the work, two citizens were coded. Assistance was provided to a large family who arrived from another region to renovate their living space. When eliminating
3 family troubles, various types of assistance to the family are used: psychological and pedagogical support, legal advice, medical assistance, etc. A number of measures have been taken to provide extracurricular employment for children, including during the holidays. An analysis is also carried out of messages coming from the department of education, sports and tourism, the police department, housing and communal services, the central district hospital, the court, the regional emergency department, etc., about possible social troubles in families with dependent minor children. During the period of 2013, specialists from the State Educational Institution “Kostyukovichi District Social Pedagogical Center”, together with specialists from educational institutions in the district and other services, checked signals about family troubles received from interested organizations. A total of 299 reports were received (which is 63 reports more than in 2012) about identified facts of trouble in families that have 579 dependent children. Of these: -from the police department 125 messages; - from UKPP “Zhilkommunkhoz” - 80 messages; -from the department of education, sports and tourism - 8 messages; -from the Kostyukovichi Central District Hospital - 24 messages; -from the court -38 messages; -from ROChS - 5 messages; -from KDN - 7 messages; - from RUE “Mogilevenergo” - 2 messages; - from RUE “Mogilevoblgaz” - 1 message; -from UKP “Vodokanal” - 9 messages. For each message received, teachers conducted a social investigation to determine whether minors are in a socially dangerous situation, whether there are signs indicating that there is a threat to the life and health of minors. Conclusions and motivated conclusions were drawn indicating appropriate assistance to children. Based on the results of consideration of reports, 58 minors from 23 families were recognized as being in a socially dangerous situation, in 2012 - 15 minors from 9 families. The second stage of interdepartmental interaction includes accompanying minors who are in a socially dangerous situation. In order to implement the requirements of Decree 18 of the President of the Republic of Belarus dated “On additional measures for state protection of children in dysfunctional families,” the State Educational Institution “Kostyukovichi Regional Social and Pedagogical Center” maintains a regional data bank of minors in a socially dangerous situation. The data bank is updated as it becomes available.
4 information is kept up to date and information is sent monthly to all interested institutions and departments responsible for the implementation of Decree 18. Educational institutions provide information monthly to the State Educational Institution “Kostyukovichi Regional Social and Pedagogical Center” on the registration of minors recognized as being in a socially dangerous situation, reporting information on the difficulties and effectiveness of work in the implementation of individual plans for the protection of the rights and legitimate interests of minors. The Program for the education and protection of the rights and legitimate interests of children in socially dangerous situations, the Program for the rehabilitation of families and children, and the “Adolescent” Program are also being implemented. Problems in dysfunctional families are similar, but each family remains unique and different from others. Understanding this fact forces us to pay a lot of attention to the development and implementation of individual plans for protecting the rights and legitimate interests of minors in a socially dangerous situation. To this end, SPC specialists coordinate a full social investigation into each dysfunctional family, so that the types of assistance available to the family are necessarily matched, all possible problems and ways to solve them are taken into account for a gradual way out of the current unfavorable situation. The work of specialists from educational institutions and social and pedagogical centers with parents whose children are recognized as being in a socially dangerous situation is aimed at eliminating the causes of family dysfunction. In 2013, specialists from the socio-pedagogical center on anti-alcohol issues conducted 452 individual consultations for parents, 10 group consultations for 208 parents. In working with families, both new and old forms of work were used: attracting the clergy, organizing “Family” clubs for parents, not only in schools, but also in preschool institutions, fathers’ clubs. Specialists of the State Educational Establishment “Kostyukovichi Regional Social and Pedagogical Center” have developed a series of conversations (5 lessons) for parents who are brought to administrative responsibility for the first time, who have dependent minor children, but based on the results of a social investigation are not registered. At this stage, requests are sent to institutions and departments for a detailed study of the situation in the family. Requests can be sent to health care institutions, departments of internal affairs (inspectorate for minors), the department of labor, employment and social protection of the district executive committee, UKPP "Zhilkommunkhoz", village executive committees, registry office,
5 enterprises and organizations where parents of minors, other organizations, departments and services work. As a result of the work carried out, 22 parents were treated for alcohol dependence, and 23 parents were employed. 10 minors recognized as being in a socially dangerous situation were enrolled in preschool institutions. Paternity was established voluntarily by three parents in relation to four children. Financial support is provided to SOP families: state targeted social assistance was assigned to 20 families in the amount of 76,152.11 thousand rubles, 5 families received free baby food in the amount of 20,534.59 thousand rubles. In order to provide financial assistance to families in need, various events are held annually in all educational institutions. In 2013, educational institutions carried out such campaigns as “Warm Home”, “Hello School”, “Care”, “Christmas Gift to a Friend”, “Miracles for Christmas”, “Easter Gift”, charity marathon “Step towards a Meeting”, “ Warmth of children's hearts" and others. All children in socially dangerous situations received gifts from the Samoritan's Purse charity foundation, 9 children from the children's charity foundation as part of the Let's Warm Children's Hearts marathon, 10 children from the Children's Peace Foundation. The children were given clothes, shoes, toys, school supplies, and bicycles. Every year, at the beginning of the school year, all educational institutions hold “Get your child ready for school” campaigns to provide financial support to disadvantaged and low-income families. Educational institutions carried out repairs to the heating system and electrical wiring in the households of SOP families. Employees of the Department of Education, Sports and Tourism of the District Executive Committee, together with the Regional Emergency Situations Committee, in 2013 installed APIs with a light and sound device on the façade in 27 households of SOP families; where do the parents work? Materials are being prepared to be sent to the Commission on Juvenile Affairs of the Kostyukovichi District Executive Committee. In total, during the period of 2013, 59 petitions were sent to take measures against parents for improper performance of parental responsibilities. At the third stage of interdepartmental interaction, final monitoring of the effectiveness of rehabilitation work with disadvantaged families is carried out, the coordinator of which is the socio-pedagogical center. The center’s specialists summarize and analyze socio-pedagogical information about the situation in families where
6 minors are recognized as in a socially dangerous situation, after rehabilitation measures, they identify shortcomings, draw conclusions and conclusions, based on the results of which a final decision is made: either on deregistration, or on correction and revision of individual protection plans to intensify work with the family and minors upon deregistration from a socially dangerous situation. Of course, family dysfunction as a problem in the Kostyukovichi district remains relevant, but it should be noted that there are also positive dynamics in the work. In 2013, 96 minors from 54 families were registered as being in a socially dangerous situation, and 65 children from 33 families were deregistered. In 2012, 46 minors from 27 families were registered, 61 children from 35 families were deregistered. 5 children from 3 families were recognized as needing state protection, which is 2 times less than in 2012. There were no deprivations of parental rights. At the same time, problematic issues remain: the employment of parents (according to the data bank, 26 parents do not work), 25 parents continue to abuse alcohol. Regarding employment, all educational institutions sent petitions to the Department of Labor, Employment and Social Protection for assistance in finding employment for all parents who abuse alcohol, petitions were sent to the Kostyukovichi Central District Hospital for preventive work with these parents by a narcologist. Unfortunately, working with minors in socially dangerous situations and their parents does not always lead to positive results. But we are glad that in some families, as a result of purposeful, joint, systematic and painstaking work, peace and mutual understanding still reign, and children feel the warmth and care of family and friends.
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I APPROVED by the Director of the MBOU Secondary School with UIOP 80 E.M. Bulgakov “01” September 2015 Action plan for the prevention of neglect and juvenile delinquency for the 2015-2016 academic year 1. WARNING
Work plan of a social teacher for the 0 0 academic year Goal: To create conditions for full personal development, positive socialization, professional development and life self-determination of students
Features of interdepartmental interaction in organizing activities to provide social services to families and children c. May 15-16, 2013 1 Long-term targeted programs, including a set of activities
Individual preventive work activities for the timely identification of students and families in a socially dangerous situation, as well as for their social and pedagogical rehabilitation and (or)
APPROVED by order of the Government of the Murmansk region dated 07.07. 180-RP Set of measures to prevent social orphanhood for 2018 Action Deadline 1. Regulatory legal support
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Students and pupils at GBOUPE SO "Kamyshlovskoe PU", in the family and social environment. 2.2.. The main tasks of the SPPS: organization of timely, comprehensive, personality-oriented socio-pedagogical,
Report on the organization of work on the prevention of neglect and juvenile delinquency in the MCOU "Talovskaya Secondary School" 2015-2016 academic year. year One of the most pressing and socially significant tasks facing
APPROVED at a meeting of the commission on minors' affairs and the protection of their rights under the administration of the Sverdlovsk region, protocol 1 Work plan of the commission on minors' affairs and the protection of their rights under the administration
PROJECT GOVERNMENT OF THE MURMANSK REGION ORDER On approval of a set of measures to prevent social orphanhood for 2016-2018 In order to improve work aimed at increasing efficiency
(local) regulations developed by the institution in the course of its activities. 2. Organizational structure 2.1. The structure of the department includes: Social emergency response service “Child”
An institution in relation to students and families in a socially dangerous situation, which is aimed at: preventing neglect, crime and other negative manifestations among students;
At the municipal level, there is a peculiar concentration of efforts of various subjects of preventive activities. At the same time, the quality of their interaction at the micro level is the most important indicator of the degree of integration of their efforts. In the course of organizing such work, the main directions of its activities must be clearly defined, which will allow establishing a balance of preventive work and determining the areas of responsibility of the subjects of drug abuse prevention.
Improving the system of interdepartmental interaction to counter the spread of drug addiction in society is impossible without a clear division of functions and spheres of preventive influence of various departments and their subordinate institutions, determination of the main forms of interdepartmental preventive anti-drug interaction, therefore one of the most important tasks of public administration should be the determination of the main forms of coordinated actions of the subjects of the system prevention and delimitation of their functions and spheres of influence.
In our opinion, one of the forms of interdepartmental anti-drug interaction can be a comprehensive exchange of information of interest between representatives of each department. For these purposes, representatives of each subject of social prevention must immediately inform the commission on affairs of minors and the protection of their rights about identified cases of violations of the rights of minors susceptible to drug addiction or at risk of drug addiction to education, work, recreation, housing and other rights, and also about shortcomings in the activities of bodies and institutions that impede the prevention of neglect and delinquency of minors.
Another form of interaction is the joint determination and adoption of adequate (social, medical or legal) individual preventive measures in relation to youth involved in drug use. In each specific case, different forms of influence on a person who allows non-medical use of narcotic drugs may be effective. Therefore, only a comprehensive assessment of all the circumstances of drug addiction and the adoption of joint comprehensive measures by all subjects of prevention can lead to the expected desired effect.
The third form of interaction is joint identification of the sources of drug supply among young people in order to bring persons supplying narcotic drugs and psychotropic substances to criminal liability and suppress drug trafficking. This form is more used by law enforcement agencies: the Ministry of Internal Affairs of the Russian Federation, the Federal Customs Service, the FSB of the Russian Federation, the Ministry of Justice of the Russian Federation, as well as the Federal Service of the Russian Federation for Drug Control, one of the functions of which is to carry out preventive activities to prevent the illegal consumption of narcotic drugs and psychotropic substances.
For example, one of the main tasks solved by customs authorities and border troops is to block the channels for the flow of narcotic drugs across the border, which should ultimately create the preconditions for reducing the illegal consumption of drugs by the country's population.
Due to the seriousness and scale of the problems associated with drug abuse, the issue of interaction between customs and other government and non-government organizations involved in the prevention of drug abuse becomes extremely important. A special place is occupied by interaction with correctional labor institutions, due to the fact that the addictive illegal behavior of adolescents is inextricably linked with their consumption of various drugs. Adolescents with varying degrees of “experience” end up in such institutions: from those who have tried it for the first time to those who are painfully dependent on one or more substances. It may seem logical to believe that a teenager's stay in such an institution should benefit him, since he is isolated from his usual environment and access to drugs is blocked, he has time to think about his life and begin to renew himself. But isolation maintains the psychological foundations of pre-existing drug addiction. It helps to avoid problems that he has not coped with, so it is important to prevent the individual’s personal regression and assist in establishing anti-drug value orientations in him.
In some regions of Russia today, positive experience has been accumulated in interaction between government and administrative bodies, law enforcement agencies, and civil society institutions (public and religious organizations, various foundations, educational institutions, the media), which are subjects of drug abuse prevention. For example, in Nizhny Novgorod there is a school-rehabilitation center for adolescents with deviant behavior, where the Life Skills Training program, developed by employees of the Department of Primary Prevention for Children of the Research Institute of Narcology of the Ministry of Health of the Russian Federation, was tested. The experience of Nizhny Novgorod residents has shown that such a program can produce positive results under the following conditions: all participants in preventive training must have preserved intelligence and should not have psychological disorders; organizational aspects are of fundamental importance: the course should be as compulsory as literature and mathematics - this helps maintain the educational motivation of adolescents, the enthusiasm of coaches and ensures success in general; inclusion of various trainings. It seems possible to apply such a preventive program in all specialized institutions.
In the Department of Execution of Punishment of the Ministry of Justice of Russia for the Tambov Region there is a medical correctional colony for drug addicts, where convicts from eight central regions of Russia are admitted. The colony has a hospital with eighty beds and the necessary equipment for drug addiction treatment. Convicts not only receive the necessary medical care, but also education, and also have the opportunity to visit the temple, where preventive anti-drug work is also carried out.
One of the problems in organizing the interaction of various subjects of drug prevention is the coordination of their efforts within the framework of the education system. It involves the creation of a network of integrated psychological, medical and pedagogical commissions of educational institutions, the main purpose of which may be:
– identification of minors with developmental or behavioral deviations;
– conducting a comprehensive examination of them and preparing recommendations for assistance;
– determination of forms of further training and education, as well as systems of advisory assistance by specialists from various departments working with children and youth. Such systems are designed to provide qualified information to employees of educational institutions, students and parents about the negative consequences of drug use: medical, legal, social.
The interaction of various subjects of prevention in this case is carried out in several directions. First of all, during preventive anti-drug work carried out with parents. It involves the organization of parent universities, various associations of student parents to support “problem families” and the formation of an intolerant attitude towards drug use among schoolchildren; prevention of intra-family involvement of children in early drug addiction, cases of emotional rejection of children and abuse of them. For these purposes, family counseling is organized, the involvement of parental support groups, specialists from commissions on the affairs of minors and the protection of their rights, social protection services, and internal affairs bodies to provide assistance to the “problem” family.
Another area of interaction is the participation of prevention actors in educational and pedagogical work with children. It involves participation in the development and modification of educational programs focused on the formation of healthy lifestyle values; in the development and implementation of training programs - training of active psychological defense for students of middle and high school age; in the formation of the foundations of the educational system in educational institutions, preventing the emergence of causes leading to the use of drugs and psychoactive substances. Direct work in this area of interaction must be carried out by internal affairs bodies.
Forming the belief that getting rid of drug addiction is an easy and always effective process is a negative aspect of the media’s activities that advertise medical centers, which unwittingly stimulates drug addiction. This conclusion is confirmed by studies in different regions among adolescents aged 16-19 years: the proportion of those who are confident that this disease is curable and those who find it difficult to answer the question is 80% or more. This attitude of young people is completely untrue, since today the healing process is extremely difficult and, most importantly, does not guarantee success. Therefore, advertising of this medical activity is necessary, but at the same time it must be accompanied by a powerful suggestive effect on the consciousness of young people, forming a belief in the positive medical effect of recovery from drug addiction only in isolated cases.
The conclusions we have formulated require not just strengthening prevention, but, first of all, studying the mechanism of involving children and adolescents in drug addiction. According to the respondents in our study, there are three main incentives that force people to try drugs: curiosity, imitation and the desire to escape from life's problems. This distribution of answers, with some adjustments, corresponds to the idea of two prerequisites for youth drug use.
Firstly, this is a painful change in spirit, that is, the lack of understanding among young people about drug addiction as a result of a deformed consciousness.
Secondly, unresolved social problems. Drugs act as a way of adapting to a problematic situation and relieving socio-psychological stress.
Consequently, preventive activities should include at least the solution of two tasks: the targeted formation of anti-drug consciousness with an appropriate system of values, which can only be the result of effective educational work; providing socio-psychological assistance to young people at risk. It is quite natural that solving these problems involves expanding the circle of subjects of preventive activities.
However, today there is a practice in the country in which the prevention of youth drug abuse is considered either as a task of law enforcement agencies or as a therapeutic activity (remember that many specialists and young people call drug addiction a disease). This kind of work is ongoing. However, in our opinion, the main conceptual line of the new prevention system should be the above-mentioned restoration of the destroyed mechanisms of socio-cultural protection of the individual, changing the individual’s attitudes, and forming a ban in people’s minds on the possibility of using drugs. It is necessary to form ideological, socio-psychological and cultural barriers to youth drug addiction. The existing prevention system cannot cope with these tasks.
Thus, social and preventive activities should include sociocultural content, which includes:
– restoration of lost national and cultural traditions;
– moral education and development of the individual, the formation of a system of external needs and life meanings;
– training young people in methods of psychological correction and psychological protection.
An analysis of sociological studies of Russian regions indicates the prevalence of the opposite approach in practice. As a result:
1) preventive work is currently focused on administrative and even forceful methods of solving problems. That is, there is a response to the fact of involving young people in the process of drug addiction, and prevention, first of all, should be focused on preventing this fact, that is, it should be timely;
2) in modern practice, forms of individual preventive activity prevail everywhere, despite the fact that young people are constantly exposed to the influence of the drug subculture in various groups and companies. The focus of preventive work on group social correction and group social support is practically absent. Group social work is practiced, as a rule, in special institutions. For example, the Center for Social and Psychological Assistance in Tula works with deviant youth in the following areas: organizing psychological education; psychological diagnostics and correction; individual consultations conducted by psychologists, psychotherapist-narcologist, lawyer; conducting various trainings; work with children and adolescents in specialized institutions. Today, professional social work with community groups is needed.
In the structure of social prevention of youth drug abuse, we believe that work with families occupies a special place. In our opinion, the effectiveness of this type of activity also directly depends on the interaction of the family with other actors in preventive activities. Research into the problem allows us to identify several of its main directions of such interaction. The first is to form an active attitude of parents towards the risk of drug addiction in the environment in which their child grows and communicates; increasing interest and awareness of the place where the child spends his leisure time and the environment of communication; about preventing psychological barriers in communicating with him. In our opinion, it is advisable for drug prevention authorities to have unique unified programs for increasing parental competence. They should participate in the development of parent clubs, which are intended to teach parents the skills of effective interaction with their own children (lectures at parent meetings, seminars, classes at the parent university), as well as the formation of a parent support group for “problem families” from among the parent activists. Parental activity will help identify facts of emotional rejection of children and abuse of them, and prevent intra-family involvement of children in early drug addiction.
Carrying out preventive work is advisable not only with parents, but also with other older relatives. The necessity of this is confirmed, for example, by the fact that, according to 11.4% of respondents, it was not their parents who first gave them the drug to try, but other relatives.
The second area of interaction between the family and other subjects of prevention is joint participation in preventing the involvement of children in early drug addiction, emotional rejection of children, and harsh treatment of them in the family. In this case, educational institutions, health care institutions, commissions for the affairs of minors and the protection of their rights, guardianship and trusteeship institutions, youth affairs structures, the media, social protection authorities, and the church should actively interact with the family.
The third area is providing assistance to the family in cases where the child begins to use psychoactive substances for non-medical purposes. In such a situation, the active intervention of all interested structures is required in order to provide medical, pedagogical, psychological, social, and legal assistance. Such “intervention” is expressed in the conduct of family counseling and the involvement of parental support groups, specialists from the commission on affairs of minors and the protection of their rights, social welfare services, internal affairs bodies, and other specialists.
The leading direction of interaction of other subjects of prevention with the family, in our opinion, should be the identification at an early stage of children and parents at risk (alcoholism, drug addiction) through systematic medical comprehensive preventive examinations of students in schools, preschool institutions, vocational schools, and providing them with support in providing social and medical-psychological assistance. For these purposes, it is necessary to provide consultation on issues of “family reconciliation”, inform parents about the forms and methods of examinations, provide assistance in establishing contacts with specialists, with a parental support group, provide correctional assistance, individual family counseling for parents from “problematic” dysfunctional and conflict families to prevent early alcoholism, drug addiction, neglect and delinquency of minors and youth. Children at risk need to be involved in sports sections, technical and other circles, and clubs.
In the course of working with families, it is advisable to implement measures to implement programs and methods aimed at developing law-abiding behavior of minors, the need for a healthy lifestyle, an adequate response to provocations and negative manifestations of the environment, the formation of a clear personal attitude of a teenager in relation to drugs, which will lay the foundation self-regulation and self-control in children and adolescents, the formation of an anti-drug culture. The main work in this area of prevention should be carried out by educational and health institutions, commissions for minors and the protection of their rights, youth affairs structures, the media, internal affairs bodies, cultural institutions, physical education, sports and tourism, and the church.
Based on the interaction of the family, health care and social protection authorities, it seems possible to test new programs for the rehabilitation of drug addicts with the completion of a psychotherapeutic and psychocorrectional course for drug addicts. At the same time, an analysis of the results of the implementation of medical programs and projects of private clinics, as well as the study of international experience, gives grounds to assert that the Ministry of Health of the Russian Federation and its local units take an erroneous position, opposing the creation of alternative (state) centers for rehabilitation and treatment of drug addicts. Meanwhile, it is precisely such centers that are able to combine the efforts of various social prevention actors in solving the problem of treatment and rehabilitation of drug addicts.
An analysis of the existing drug addiction prevention system allows, in our opinion, to highlight the main areas of interdepartmental interaction in the prevention of drug addiction and narcotism.
Specific measures to unite the efforts of the state and society in solving the problem of social prevention of drug addiction should be aimed at eliminating the social roots of drug addiction and creating a common highly effective system for ridding the state as a whole of the threat of drug degeneration and social chaos.
We believe that the priorities in the coming period are to improve and provide legal support for drug control activities, to create an interdepartmental system for the rapid collection and analysis of information on their distribution, to widely introduce objective methods for identifying narcotic drugs, to improve medical and legal approaches to the early detection of illegal drugs. consumers, as well as identifying population groups with an increased risk of illicit drug use and differentiated implementation of preventive measures against them.
During production, it is necessary to ensure compliance with technological control requirements and carry out targeted measures to identify the clandestine production of narcotic drugs, including to prevent their entry into illicit circulation from medical institutions.
To fulfill the main task of electronic interaction between government bodies and the population - improving the quality and reducing the time it takes to provide public services - a transition to a qualitatively new level of interdepartmental interaction was required. For this purpose, a system of electronic interdepartmental interaction (SMEI) was created. The key legal act for modernizing the system of providing public services is the Federal Law “On the organization of the provision of state and municipal services” dated July 27, 2010 210-FZ, which prohibits civil servants from demanding from recipients of state and municipal services documents that are already in their possession authorities. Such a measure could only become possible thanks to the creation of SMEV. An exception to this list are documents of personal storage.
The regulatory legal framework was prepared quite quickly: already in 2011 there was a provision on SMEV, technical requirements for the interaction of information systems within the framework of SMEV (they mean that all departments will use a single interaction format), regulations for the interaction of SMEV participants and the system operator. SMEV turned out to be fixed in the legal field as a system on the basis of which it is necessary to implement interdepartmental electronic interaction in the provision of public services.
What is SMEV? The definition of this term is presented in Decree of the Government of the Russian Federation No. 697 “On a unified system of interdepartmental electronic interaction” and it sounds like this, the system of interdepartmental electronic interaction is a federal state information system that includes information databases, including those containing information about the bodies and organizations used software and hardware that provide the ability to access their information systems through the interaction system, information about the history of movement in the system of interaction of electronic messages in the provision of state and municipal services, the performance of state and municipal functions in electronic form, as well as software and hardware that ensure interaction information systems of bodies and organizations used in the provision of state and municipal services in electronic form and the performance of state and municipal functions.
Simply put, SMEV is an information system that ensures guaranteed delivery of interdepartmental requests to the supplier’s information system and responses to interdepartmental requests to the consumer’s information system.
In accordance with Decree of the Government of the Russian Federation No. 697, we will determine the main tasks and functions of SMEV (Fig. 1).
It should be noted that when implementing the tasks of interdepartmental document flow within the framework of providing public services, one way or another it is necessary to solve the problems of interaction with various information resources. Solving this problem requires implementing interaction functions, resource discovery, maintaining a list of available resources, developing interaction standards, etc., which will ultimately lead to either the creation
a separate subsystem of interdepartmental interaction, or to the interaction of systems on the “point-to-point” principle. The latter option leads to an uncontrolled increase in costs for the implementation of new regulations for the provision of public services and a huge redundancy of implemented functions.
Rice. 1. Functions and tasks of SMEV
A system that would allow departments to exchange legally significant data electronically, in a single format, should form the basis of e-government. It was not a person who had to run between officials, but megabytes of information.
Before the creation of SMEV, there were certain problems of interdepartmental interaction. Just a few years ago, a unified system of interdepartmental electronic interaction could not even be imagined. The exchange of data between government agencies was unsystematic and chaotic. Each department worked according to its own rules and used its own requirements for technology and level of data protection.
The history of information exchange was not stored - if necessary, it was almost impossible to find out who, when and to whom transferred the data. Some departments did not even get around to creating their own information systems and it was impossible to obtain data from them in electronic form. Of course, there was no unified control and monitoring system, or a centralized system for guaranteed message delivery. The role of the system of interdepartmental interaction was played by the citizen - it was he who knocked on the thresholds of departments, collecting the certificates he needed, in order to ultimately take them to the government agency from which he wanted to receive a public service.
We are talking about creating an information resource common to several government services or departments whose areas of interest overlap. Let's say, a resource containing information about the civil status of individuals: usually a citizen can submit information about marriage, divorce, the birth of a child or the death of loved ones to several government bodies for a certain limited period, and then in a variety of situations, submit the same information again each time data in different forms (for buying and selling real estate, receiving an inheritance, applying for subsidies or tax breaks, etc.). When the SMEV functions, once the specified data is entered into the archives of all the necessary authorities automatically, and when a citizen re-applies to any of the government bodies, he is freed from the need to re-report the same data.
These factors led to the aforementioned bureaucratic red tape and confusion. The applicant was required to provide a lot of documents and certificates, many of them several times. As a result, citizens spent a lot of time (and many - money) copying the same papers.
The main problems of interdepartmental interaction include:
The chaotic nature of the exchange of information, which is organized by each department according to its own rules;
Lack of storage of history of service provision and information exchange;
Excessive costs for protecting “all-to-all” communication channels;
Lack of a unified system for monitoring the performance and availability of information systems.
In 2011, all federal bodies that need to exchange information to provide government services electronically joined SMEV.
The system provides regulated, guaranteed transmission of messages between information systems of government agencies and organizations providing public services connected to it, as well as between components of the e-government infrastructure.
In the process of information interaction between the supplier’s information system and the consumer’s information system, SMEV records in electronic form information about the facts of sending, receiving and the content of interdepartmental requests and interdepartmental responses between suppliers and consumers.
The reliability of the information provided is ensured by each of the information providers within its area of responsibility. At the same time, the e-government infrastructure must ensure the reception of requests, error-free routing and undistorted transmission of information between consumers and participants.
The information listed above is stored in SMEV for 3 years from the date of its recording. After the specified period, the information is deleted.
In Fig. Figure 2 shows the technological process of organizing information exchange through SMEV as part of the process of ordering services and interdepartmental electronic interaction using electronic signatures.
Rice. 2. Technological diagram of the functioning of SMEV
SMEV is based on the technology of electronic services - software that provides request and receipt of structured information and electronic documents from the information systems of participants. This technology makes it possible to combine practically any information systems into a single “communication” network, regardless of the time of their creation, their software platform and the structure of information databases.
The direction of information flows within the framework of interdepartmental interaction is presented in Fig. 3.
As can be seen in Fig. 3 the consumer and recipient of data are absolutely all federal, regional or municipal authorities.
Consumer access to SMEV electronic services is provided:
Using participant authentication mechanisms, including using an electronic digital signature;
Through the exchange of information consumers and SMEV, information providers and SMEV with electronic messages of the established format and structure.
SMEV is a completely secure environment - it ensures the security of transmitted information from the connection point of the sender of the message to the connection point of its recipient. The system is based on a data transmission network protected by cryptographic means.
In connection with the transition of interaction between citizens and government agencies and government agencies among themselves from paper to electronic, the issue of developing an electronic signature mechanism has become extremely relevant. Documents transmitted through SMEV must have the same legal significance as paper documents signed with a handwritten signature. In addition, it was necessary to ensure that citizens could use an electronic signature when submitting applications for the provision of government services via the Internet.
The legislation on electronic digital signatures that existed at that time was imperfect and did not take into account the possibility of using an electronic signature in the provision of government services. In 2011, the regulatory framework governing the use of electronic signatures was radically changed - electronic signatures became an effective e-government mechanism.
On April 6, 2011, Federal Law No. 63-Z of April 6, 2011 “On Electronic Signature” came into force. The law regulates relations in the field of using electronic signatures when making civil transactions, providing state and municipal services, performing state and municipal functions, as well as when performing other legally significant actions. In accordance with 63-FZ, an electronic signature is information in electronic form that is attached to other information in electronic form (signed information) or is otherwise associated with such information and which is used to identify the person signing the information.
The principles on the basis of which the SMEV should be created are:
Ensuring the technological possibility of information interaction between existing and newly created state information systems, municipal information systems and other information systems designed to fulfill government tasks;
Ensuring the technological independence of the SMEV structure and its operating regulations from ongoing technical, administrative, organizational and other changes in information systems connected to the SMEV;
Application of uniform technologies, formats, protocols for interdepartmental information interaction, unified software and hardware; lawful use of software, use of certified software, hardware and communication means;
Ensuring the protection of information by taking organizational and technical measures aimed at ensuring the protection of information from unauthorized access, destruction, modification, blocking, copying, provision, distribution, as well as from other unlawful actions in relation to such information;
Minimizing financial and time costs when transmitting and receiving information;
Single input and repeated use of information in information systems connected to SMEV;
Ensuring operation in real time; respect for citizens' rights during automated processing of information containing personal data.
SMEV should provide for the possibility of monitoring interdepartmental information interaction on the part of authorized government bodies.
From July 1, 2012, the interdepartmental regime extended to the regional and municipal levels. It is at the regional level that the most massive services are provided, the number of applicants for some of which has exceeded 5 million people. These are services such as child care benefits, subsidies for housing and communal services, benefits for public transport and others.
Such a large-scale project to synchronize the work of departments required the Russian Ministry of Economic Development to develop and implement methods that make it possible to describe and standardize the interaction in the exchange of information between government authorities.
Notable indicators have been achieved in the area of interdepartmental cooperation:
367 federal government services have been transferred to interdepartmental interaction;
Departments must receive 766 documents independently, through interdepartmental channels, without requiring them from applicants;
264 documents were considered redundant, and departments refused to use them.
It is important to note that since Federal Law No. 210-FZ came into force, about 11 million interdepartmental requests have already been sent - so many times citizens did not have to waste time queuing for certificates at government agencies.
Thus, interdepartmental interaction is considered the main way to obtain a significant part of the documents necessary for the provision of public services. Accordingly, special requirements are imposed on the procedure for interdepartmental interaction. In particular, sending an interdepartmental request
and the submission of documents and information is permitted only for purposes related to the provision of state or municipal services and (or) the maintenance of basic state information resources for the purpose of providing state or municipal services.
But the creation of SMEV not only increases work efficiency. The described interdepartmental approach makes it possible to prevent a common type of fraud, when a person receives the same benefit several times by applying for it to different authorities. At the same time, different government agencies increasingly need shared access to information about the same organizations and individuals, or access to data on the same issue. For example, medical institutions can quickly provide information to local authorities (social welfare departments), which will help better meet the needs of the population. In situations where there is a risk to the safety of citizens, information may be provided to the police and other law enforcement agencies. At the same time, the use of SMEV in such transactions, in addition to saving money, prevents unauthorized access to personal data by individual citizens, organizations, businesses, etc.
The system of interdepartmental electronic interaction is also necessary for information interaction between executive authorities by increasing reliability, speed and security, to ensure regulated access of citizens and representatives of organizations to state, municipal and other information systems, as well as automation of data exchange between individual state, municipal and other information systems.
The regional stage of development of SMEV will be even more significant for citizens, since it is at the regional and municipal levels that the documents and information necessary for the most common services are stored.
At the conceptual level, SMEV, acting as an integration bus and/or integration broker, does not reject the concept of automating business processes (for government agencies working primarily with documents - creating document management systems), but is complementary to it. The electronic document management system implements the end-to-end process of providing public services; the interdepartmental electronic interaction system ensures the participation of previously unrelated resources in this process, providing a transport and logical environment for the exchange of standardized messages between the document management system (business process execution system) and external information resources. At the same time, by choosing a messaging system based on open standards as a transport, both newly created information systems and existing ones created on various software and hardware platforms can be connected to SMEV.
When providing services electronically, technological support for information exchange between federal government bodies (FEB), regional executive bodies (ROIV) and local government bodies (LSG) is of particular importance, which is successfully carried out by the system of interdepartmental electronic interaction.
The starting points in the legal transition to interdepartmental electronic interaction were the adoption of the Federal Law of July 27, 2010 No. 210-FZ “On the organization of the provision of state and municipal services” and the Decree of the Government of the Russian Federation of September 8, 2010 No. 697 “On a unified system of interdepartmental electronic interaction".
Relevant resolutions were adopted at the level of the constituent entities of the Russian Federation. Thus, in the Republic of Mordovia, Decree of the Government of the Republic of Moldova dated June 6, 2011 No. 337-r was approved, which refers to the implementation of an action plan for the transition to interdepartmental and interlevel interaction in the provision of public services.
Based on the standard plan developed by the Ministry of Economy of the Republic of Mordovia, corresponding plans for the transition to interdepartmental and interlevel interaction in the provision of municipal services have been developed in municipal areas, in which lists of priority municipal services have been formed, in respect of which it is planned to carry out work on organizing interdepartmental interaction, technological maps of interdepartmental interaction (for each state, lists and composition of information (documents) at the disposal of state executive authorities of the Republic of Mordovia necessary for the provision of public services have been determined, methods of interdepartmental and inter-level interaction have also been determined, necessary changes to the relevant regulatory legal acts etc. .
By order of the Government of the Republic of Moldova dated June 27, 2011 No. 384-r, the executive body of state power of the Republic of Mordovia was determined to be responsible for organizing the “interdisciplinary department” - the Ministry of Information and Communications of the Republic of Mordovia.
The list of public services with elements of interdepartmental and inter-level interaction provided by the Office of the Government of the Republic of Mordovia, the executive bodies of state power of the Republic of Mordovia, was determined by order of the Government of the Republic of Mordovia dated August 8, 2011 No. 507-r.
Analysis of the list of services with elements of interdepartmental and inter-level interaction showed that there are 101 services in total. These services are provided by 18 departments responsible for providing services. Data on the responsible departments and the number of services they provide are given in table. 2.
table 2
Data on responsible departments and services
|
Responsible agency of the Republic of Mordovia |
Quantity |
|
Ministry of Housing and Communal Services and Civil Protection of the Population of the Republic of Mordovia |
|
|
Ministry of Health of the Republic of Mordovia |
|
|
Ministry of Forestry, Hunting and Environmental Management of the Republic of Mordovia |
|
|
Ministry of Education of the Republic of Mordovia |
|
|
Ministry of Agriculture and Food of the Republic of Mordovia |
|
|
Ministry of Social Protection of the Population of the Republic of Mordovia |
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|
Ministry of Sports, Physical Culture and Tourism of the Republic of Mordovia |
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Ministry of Construction and Architecture of the Republic of Mordovia |
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Ministry of Trade and Entrepreneurship of the Republic of Mordovia |
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Ministry of Economy of the Republic of Mordovia |
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Ministry of Energy and Tariff Policy of the Republic of Mordovia |
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State Committee of Property and Land Relations of the Republic of Mordovia |
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State Committee of the Republic of Mordovia for Youth Affairs |
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State Committee of the Republic of Mordovia for Transport |
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Republican Veterinary Service of the Republic of Mordovia |
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Republican Civil Registry Service of the Republic of Mordovia |
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State Inspectorate of the Republic of Mordovia for supervision of the technical condition of self-propelled vehicles and other types of equipment |
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Ministry of Culture of the Republic of Mordovia |
As can be seen from table. 2, the Ministry of Social Protection of the Population of the Republic of Mordovia has the largest number of services with elements of interdepartmental and interlevel interaction (29), followed by the Ministry of Forestry, Hunting and Environmental Management of the Republic of Mordovia in second place (19). One service each from the Ministry of Housing and Communal Services and Civil Protection of the Population of the Republic of Mordovia, the Republican Veterinary Service of the Republic of Mordovia, the Ministry of Energy and Tariff Policy of the Republic of Mordovia, the Republican Civil Registration Service of the Republic of Mordovia.
This list serves as the basis for organizing work on designing interdepartmental interaction, drawing up technological maps of interdepartmental interaction (TCIM), which contains a description of the procedure for providing state (municipal) services, information on the composition of documents necessary for providing state (municipal) services, information about suppliers and data consumers, forms and content of interdepartmental interaction within the framework of providing state (municipal) services.
As of December 31, 2013, TCMVs were approved for 100 public services and 42 for municipal services (39 standard and 2 unique). Inventory and amendments to the TCMV are carried out constantly as changes are made to the legislation regulating the provision of relevant state and municipal services, as well as as changes are made to the composition of requests posted in the information system “Register of Information” (http://reestr.210fz.ru /).
By order of the Government of the Republic of Mordovia dated December 20, 2011 No. 807-R, in order to eliminate obstacles to the transition to interdepartmental interaction, a plan for introducing amendments to regulatory legal acts was approved, which includes 50 regulatory legal acts (changes were made to all planned legal acts).
In the Republic of Mordovia, on the basis of Order of the Government of the Republic of Mordovia dated March 14, 2011 No. 135-r, the responsibility for creating and ensuring the functioning of the infrastructure of a regional information system for interdepartmental electronic interaction is assigned to the authorized organization - the State Autonomous Institution of the Republic of Moldova "Gosinform".
The founder of the State Autonomous Institution of the Republic of Moldova “Gosinform” is the Ministry of Information and Communications of the Republic of Mordovia. The goal of the State Autonomous Institution of the Republic of Mordovia “Gosinform” is to promote the implementation of state policy in the field of informatization of the Republic of Mordovia, pursued by the Government of the Republic of Mordovia.
The main activities of the State Autonomous Institution of the Republic of Moldova "Gosinform":
Assistance to public authorities in performing the functions of an expert in approving technical requirements and technical specifications during the implementation of the activities of the Republican target program “Formation of the information society in the Republic of Mordovia in the period until 2015” and other state programs and projects for the creation of state information systems and information resources in accordance with the goals of socio-economic development of the Republic of Mordovia;
Carrying out the functions of the operator of the electronic government of the Republic of Mordovia in accordance with Decree of the Government of the Republic of Mordovia No. 218 of May 24, 2010.
Employees of the State Autonomous Institution of the Republic of Moldova "Gosinform", together with the Ministry of Information and Communications of the Republic of Moldova and the Ministry of Economy of the Republic of Moldova, carried out work to create a regional SMEV (RSMEV) and connect it to the federal SMEV. 20 executive bodies of state power of the Republic of Mordovia, 23 local governments, 18 operating MFCs are connected and provided with access passwords. In order to protect personal data, secure communication channels have been organized between the State Autonomous Institution of the Republic of Moldova “Gosinform” and participants in interdepartmental interaction.
The working group of the sector for organizing interdepartmental electronic interaction of the State Autonomous Institution of the Republic of Moldova “Gosinform” carried out an analysis of state and municipal services of the Republic of Mordovia, where it was revealed that out of 349 state and municipal services provided by the executive bodies of state power of the Republic of Mordovia and local governments in the Republic of Mordovia, 128 services have elements of interdepartmental and interlevel interaction (including 87 public services and 41 municipal, of which 39 are standard).
The main indicators characterizing the system of interdepartmental electronic interaction are shown in Fig. 4.
During the analysis of TCMV, 184 electronic services were identified in 128 services. Data on the developed services are given in table. 3.
Developed and tested electronic services in the amount of 7 pieces, they are part of 13 socially significant state and municipal services. Thus, 47 electronic services are in varying degrees of readiness.
Rice. 4. Main indicators characterizing SMEV of the Republic of Mordovia
These electronic services have been sent to the Ministry of Telecom and Mass Communications of the Russian Federation for registration in the SMEV test environment, and at the moment, 1 of the developed and tested electronic services is registered in the SMEV test environment.
According to statistics provided by OJSC Rostelecom, the number of requests through SMEV channels in the Republic of Mordovia in 2013 amounted to more than 6 million (the number of requests sent in 2012 was 420,982). This suggests that SMEV in the Republic of Mordovia is developing rapidly.
The information system providing interdepartmental interaction in the Republic of Mordovia is the information system “System for the execution of services and interdepartmental interaction”
(IS SIUMVV). It provides the following functions (Fig. 5).
Table 3
Data on electronic services in the Republic of Mordovia
Rice. 5. Main functions of IS SIUMVV
The developer of the SIUMVV IS is CJSC KSK Technologies (Moscow), it is a leader in the implementation of portal projects in Russia, actively participates in the creation of Electronic Government, is the main developer of regional portals and registers of state and municipal services, and the KSK SIUMVV platform (Service Execution and Interdepartmental Cooperation System) is currently the leading system in its class.
Employees of the State Autonomous Institution of the Republic of Moldova "Gosinform" in 2012-2013. work was carried out to draw up a schedule for functional testing of p-information in the test and production circuit of RSMEV together with the federal executive authorities, information from the permit for commissioning of a real estate property. Work was carried out on functional testing of electronic services, according to the schedule for functional testing of p-information in the test and production circuit of SMEV, registered in the test circuit of SMEV with federal executive authorities.
It should be noted that in testing electronic services, the republic was among the leaders at all stages of this work. Testing of the so-called F-information, according to which the supplier of the requested information is the federal executive body (or its territorial body in the republic), and the consumer is the republican government body or local government, was completed back in April 2013. And from that moment on, the absolute majority Such requests were carried out electronically without direct interpersonal interaction between a person and a specific official. In testing electronic services, where the information provider is the republic and the consumer is the federal government, Mordovia was one of 13 pilot regions and completed testing in 3rd place among 83 constituent entities of the Russian Federation (in terms of timing). This allows interdepartmental interaction to be carried out entirely electronically as part of the development of the information society in the Republic of Mordovia.
Work was also carried out to finalize 56 electronic services necessary to provide information to the Federal executive authorities of the Republic of Mordovia in accordance with the order of the Government of the Russian Federation No. 1123-r dated June 28, 2012, to an updated version of the Methodological recommendations for the development of electronic services and the use of electronic signature technology in interdepartmental electronic interaction (version 2.5.6) of electronic services in RSMEV.
The main problems in the development of electronic services that employees of the State Autonomous Institution of the Republic of Moldova “Gosinform” encounter when implementing projects related to the transfer of state and municipal services into electronic form and the organization of interdepartmental electronic interaction are presented in Table. 4.
Table 4
Identified problems and solutions in SMEV
|
Problem |
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|
Lack of published documentation for electronic services developed by federal executive authorities and its irrelevance (user manuals, test cases for electronic services), posted on the SMEV technology portal and in the information system “Register of Information” (reestr.210fz.ru) (Example: Federal Treasury, Information on state duty, SID0003194; Federal Penitentiary Service, Request for information about the presence of a citizen in prison, SID0003444) |
Develop electronic services for federal authorities and relevant up-to-date documentation for them |
|
Long-term registration of electronic services, both in the test and productive circuits of SMEV; the regulations for gaining access to services by the operator of the SMEV by the Ministry of Telecom and Mass Communications of Russia are violated in terms of the requirements for sending additional applications directly to the Federal departments (in accordance with the “Regulations for the interaction of Participants in information interaction (version 2.0)” registration of an electronic service in the SMEV test mode is carried out within 5 working days, registration in productive mode, SMEV is carried out within 9 working days. At the same time, electronic services are not checked comprehensively, but until the first error found, which forces you to start the electronic service registration procedure again) |
Bring the regulations for obtaining access to electronic services into compliance with the requirements of the Ministry of Telecom and Mass Communications of the Russian Federation |
|
In the formats of electronic services approved by federal executive authorities, an incomplete composition of the details of request parameters is indicated |
Determine the body (organization) that will collect information and formulate a consolidated response |
|
Limited financial resources, including local budgets, which can be used to finance the activities of these projects |
Additional funding is needed |
|
The high cost of services of the single e-government operator OJSC Rostelecom in terms of providing the executive bodies of government of the Republic of Mordovia and local governments with access to the RSMEV segment located at the federal level |
Cost reduction |
Employees of the State Autonomous Institution of the Republic of Moldova “Gosinform” conducted a study of public opinion on awareness of the system of interdepartmental interaction and its work. During the study in the Republic of Mordovia, it was revealed that the awareness of local respondents was 52% (Table 5).
Table 5
Awareness of applicants about the system of interdepartmental interaction, in% of respondents
On July 1, 2012, the norms of 210-FZ came into force, prohibiting government bodies, when accepting documents for receiving state (municipal) services, from requiring from applicants documents available in other government bodies and received within the framework of the system of interdepartmental interaction. At the time of the survey, 52% of applicants were aware of the existence of such rules (Table 6).
Table 6
Compliance with the requirements of interdepartmental interaction,
as a percentage of respondents aware of the ban
Among those surveyed, 81% said that the authorities they contacted for services complied with these standards without requiring unnecessary documents. Thus, over the past year, applicants’ awareness of the system of interdepartmental interaction has increased (primarily due to those who “heard something”). The rate of use of this system by authorities has also increased.
The use of SMEV as the only means of providing information resources for the business process execution system allows us to ensure the independence of the information resources of public authorities and the business process execution system. The process of creating a system of interdepartmental interaction had an impact not only on the technological side of the provision of services, but also made it possible to significantly optimize internal procedures, develop new competencies among department employees participating in the work, and eliminate contradictions in the requirements of authorities when providing services.
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