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How long does it take for a parcel to get from the sorting center to the department? What do parcel statuses mean when tracking?

Tracking postal parcels sent by AliExpress sellers from China is not very interesting. And first of all, the lack of interest is explained by the incomprehensibility of the status of international shipments.

Let's figure out what is meant by incomprehensible inscriptions on sites for tracking IGO tracking codes (international postal items).

Parcel information received

AliExpress sellers often register parcels using electronic service. Therefore, receiving a tracking code on the order card does not indicate that the item is already with the postal carrier.

If the parcel has not yet arrived at the logistics company's branch, but it has already been registered by the sender in in electronic format, the status when tracking it will indicate that “Information has been received” about it. Sometimes it can take up to 7 days from the moment the parcel is registered until it actually arrives at the post office in China.

You can find information about tracking numbers on our website.

Parcel accepted

Another option: "Reception".

As soon as the seller or courier delivers the parcel to the logistics service, fill out all necessary documents, including the customs declaration, the status of the shipment changes to “Reception”. IN additional information You can find out about the time and place of reception in the sender's country.

Left the parcel collection point

This means everything is fine - the shipment has begun its long journey to Russia.

On my way

Shipments are periodically registered at intermediate points - sorting centers. At such postal hubs, parcels can be reloaded from one type of transport to another; in general, they are distributed along optimal main routes. Using such “control” points, the recipient can receive information that his order is still moving in the direction of Russia.

Arrival at MMPO

At MMPO (places of international postal exchange), items undergo customs procedures, inspection and registration, they are prepared for export from the sender's country. It is here that the dispatch (postal items grouped in boxes or large bags) is formed, intended for the MMPO of the recipient country.

Export

The “Export” status is assigned to shipments that have already been transferred to the carrier for delivery to the destination country. When sending goods from China, this status when tracking orders usually does not change for a long time. This is explained simply: when sending international shipments from China or Singapore, it is necessary to fill airplanes with a carrying capacity of 50 to 100 tons with mail.

There are other reasons for delays, for example, transit routes of flights, which imply the presence of one or more intermediate points during the flight. In each of them there will be delays in unloading/loading parcels.

During the Export process, the parcel will not be tracked.

It is believed that export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, if this process is delayed, to submit an application to search for the parcel. If you order from AliExpress, you need to ask the seller to sort out the situation. You will either get your money back or extend the Buyer Protection Period in order to still find your lost items.

Import

This status appears only when the shipment is registered by the postal operator in the MMPO in the country of destination, that is, at the place of international postal exchange already on the territory of Russia.

Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arrival at the center, the containers are opened and all shipments are registered, which is displayed on websites for tracking tracking codes. By the way, international parcels arriving in Russia are already expected at the centers - information about them is received before arrival from the country of departure.

There are MMPOs in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was best to send it from China, as well as on the degree of congestion at the MMPO.

Sometimes it seems more logical to send a parcel to Moscow for a Moscow recipient, but it is sent to Bryansk, and then transported by land to the destination city. And, perhaps, the order will reach the recipient faster, due to periodically low throughput Moscow center.

Transferred to customs

After registration with the MMPO, parcels are transferred for processing to the Federal Customs Service. They then go through customs transit, which means they are packaged by type and transferred to a specific location. All shipments pass through an X-ray machine, where an operator views their contents. By the way, dogs also work at customs - they sniff each parcel for drugs or spice.

If at least some suspicion arises, the parcels are opened by the operator in the presence of the responsible person - a customs officer. Reasons for opening:

availability (although it is not clear how an X-ray can be used to determine that the parcel contains counterfeit products);
assumption that there are goods for commercial use(for example, a batch of nail polishes);
suspicion that prohibited goods are being sent (weapons, drugs, chemical substances, plant seeds, etc.).

If the parcel has been opened, an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.

Detained by customs

One of the most unpleasant statuses.

Real people work at customs, not robots, so they carefully look at information about the goods being sent. The low cost of assessing the MPO, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to deceive customs. The same thing, if there is simply no information about the shipment, such packages are often opened at customs.

Customs officers know how to use the Internet, so they can manually check the real cost of the goods, perhaps using the information on the MPO, in which store it was purchased.

Still very important point: checks whether purchases made by the same person have been exceeded, currently set at 1000 euros. The weight limit of the goods is also taken into account; it should not exceed 31 kg. If the limits are exceeded, then a customs receipt order is attached to the parcel for payment of 30% of the value of the goods. You can receive a shipment at Russian Post only after paying the customs fee.

All of the above explains why goods periodically get stuck at customs: FCS employees need time to unpack suspicious goods, check the real value and other procedures.

Issued by customs

After inspection by the customs service, the items are sent to Russian Post for further forwarding to the recipient. Where exactly in this moment The location of the MPO can be found out from the post office index, which is written next to the next status of the item.

From the moment of transfer to the postal service, you can approximately calculate the time of arrival of the order, taking into account the average delivery time of items across Russia.

Arrived at the sorting center

Traveling across Russia, parcels pass through numerous sorting centers, where optimal main routes are determined. Numerous items are sorted and sealed in large boxes to prevent damage and loss.

Speed of MPO transfer across the territory Russian Federation due to many factors, including:

travel by land or air;
frequency of flights towards the destination city;
the degree of load on mail planes (if the load limit is exceeded, the item waits for the next flight);
other.

There may be more than one sorting center along the route. After the MPO is registered at the regional sorting center, you can safely wait for the parcel for 1-2 days. And you don’t have to wait for a notification in your mailbox. By presenting your documents and tracking number at the post office, you can ask to check whether the shipment has arrived. In any case, there are slight delays on tracking sites, including due to the fact that local postal operators may delay the registration of newly arrived mail at the office.

Submission

Sometimes parcels are sent to the wrong place at sorting centers. Another option is that the AliExpress seller confuses something when writing the recipient’s address. The incorrect index has the strongest effect, but the name of the city, region, and the addressee's last name do not have much influence.

After the MPO arrives at the wrong address, post office operators issue a “Forward” coupon and send the mail to the addressee. This is not terrible, but it greatly lengthens the travel time of items.

Came to the place of delivery

After the local post office employees register the MPO, they issue a notice, which the postman takes to Mailbox to the addressee. The presence of this notification speeds up the process of receiving the parcel.

If there is no notice (for example, the recipient did not wait for the postman after seeing the status change on the tracking website), then the post office operator will print it again. You need to have documents and tracking code with you.

Parcel delivered

Another option: “Deliver to the addressee.”

The parcel was issued to the recipient at the post office indicated in the status.

You can track your parcels either on or in, which is installed in the browser. Take advantage of a convenient tool that allows you to control the movement of your orders from the moment they are sent from China until they are received.

I do not see makes a lot of sense is to know detailed description one or another postal status. The meaning of most of them is clear from the name, the meaning of others is not so important (again, for me).

However, many users want to understand what the parcel statuses they see when tracking mean. So I will give a description of the most frequent and popular statuses that you can find on various trackers.

Delivery to the addressee / Delivery to the recipient

The parcel has been received by the addressee (at the post office or delivered by courier)

Flew to destination country

The parcel will be delivered to the post office of the destination country. Next, it will be delivered to one of the places of international postal exchange for subsequent import/export operations.

Departed from the airport

The parcel has departed from the airport of the sender's country and is heading to the destination country. The status will not change immediately upon arrival at the airport of the destination country, but after the parcel is processed by the postal service. This may take from 3 to 10 days.

The parcel has departed from the airport of the sender's country and is heading to the destination country.

After the parcel leaves the territory of the sender's country and arrives at the destination country, it will be assigned a new track code, which is not registered anywhere. Accordingly, the parcel will not be tracked.

Issued by customs

Procedure customs clearance completed, the parcel will soon be transferred to the post office of the destination country for further delivery.

Ready for shipment

Ready to ship

Means that the parcel is packed, marked and will be sent soon.

Detained by customs

This operation means that the parcel is detained by customs officers to carry out measures to determine the destination of the parcel.

Upon receipt by international mail within calendar month goods, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess it is necessary to pay customs duties, taxes using a flat rate of 30% of customs value goods, but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Submission

The parcel was sent to the wrong zip code or address, an error was discovered and it was redirected to the correct address.

Import international mail

The operation of receiving the item in the recipient's country.

All mail arriving on the territory of the Russian Federation from air flights begins its journey at the aviation postal department (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.

The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange place (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of city where exactly the international shipment will arrive depends on the sender’s country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful attempt of delivery

Assigned if the operator reported that there was an attempt to deliver the parcel to the addressee, but for some reason it failed.

Options for further action:

New delivery attempt
The parcel will be transferred for storage until demand or until the circumstances are clarified.
Return to sender

What to do if you receive this status:

You must contact the post office yourself to receive the parcel.

Treatment

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at an intermediate point

Processing at the sorting center

Status Processing at the sorting center - assigned in the process of delivering the item through intermediate sorting centers of the postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of the parcel before sending it to the recipient.

Awaiting delivery to the post office

Awaiting shipment

Means that the parcel is packed, labeled and will be sent soon.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the parcel is handed over to the post office of the destination country for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready to ship

Means that the parcel is packed, labeled and will be sent soon.

Sent

Generalized status, meaning the sending of a parcel from an intermediate point towards the recipient.

Sent to Russia

The parcel will be handed over to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Sent to destination country

The parcel is in the process of being transferred to the mail of the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note! The next status will not be displayed immediately as soon as the parcel arrives in the country, but after the parcel is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the international postal exchange location.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.

Read also:

As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

Transferred to customs

In the sender's country

In the recipient's country

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Preparations for shipment are completed

Means that the parcel is packed, labeled and will be sent soon.

Preparing for shipment

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country The parcel has departed from the airport of the sender's country and is heading to the destination country. The next status will not be displayed immediately upon arrival at the airport of the destination country, but after the parcel arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient's country The parcel is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The parcel is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.

According to the information received from Russian Post, the status is “Left the place international exchange"can last no more than 10 days. If after 10 days the status has not changed, this is a violation of delivery deadlines, which can be reported to the Russian Post Office by calling 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The parcel has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The parcel has left the sorting room postal center and is directed towards the recipient.

Left the transit country

The parcel left the sorting center in a transit (intermediate) country, sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about the postal item in electronic form

This means that the seller has registered the package (track code) on the postal website ( courier service), but in fact, the parcel has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Parcel registered

This means that the seller has registered the package (track code) on the postal (courier service) website, but in fact, the package has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Arrived at the post office

Indicates the arrival of the parcel at the recipient's post office, which must deliver the parcel to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a parcel at an intermediate postal hub for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The parcel has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The parcel has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of a parcel at the postal distribution center for sorting, selecting a route and sending it to the recipient.

Arrived at warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The parcel arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception at customs

In the sender's country The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

In the recipient's country The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception from sender

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time I filled in everything Required documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique mail ID– special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the parcel. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Accepted by carrier

Indicates that the sender (seller) has transferred your order to a local carrier. At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the shipment.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

Customs clearance completed

This operation means that customs has checked the item and returned it to the Postal Service. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.

Transit

Transportation

Transportation of a parcel from one sorting center to another, towards the recipient.

Package

This means that the parcel is being packed and marked for further shipment.

Export

Export (content check)

The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Export (packaging)

The parcel has successfully passed inspection, is packed and ready to be sent to the destination country.

Export international mail

Indicates the actual dispatch of the parcel to the destination country.

The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

Indicates the actual dispatch of the parcel to the destination country.

Electronic parcel registration

Parcel tracking is a convenient tool that allows you to control the movement of a shipment along the way from the sender to the recipient. However, users have more than once encountered unfamiliar departments where the parcel is stuck for several days, and sometimes the period is calculated in weeks.

This material will tell you about the sorting center Moscow 111950. You will find out what kind of postal center it is, where it is located (address, phone number) and how its work works.

What kind of department is this?

Sorting center Moscow-111950 is a division of Russian Post, which performs numerous functions and options for automating the process of sending, sorting and processing information about items. The department processes more than a hundred million parcels per year.

Like any of these enterprises, the Moscow-111950 complex has several processing stages and a specific list of functionality:

Reception of parcels for subsequent inspection and processing.
Registration of a shipment for subsequent performance of a logistics function - calculating the shortest route to the recipient to save time and money for the organization.
Checking the shipment by the security service for the presence of prohibited items.
Sorting and eliminating minor damage due to previous transportation.
Departure to the next planned point, change of status in the international system.

Some of the presented items are intermediate, which means their implementation is not reflected when tracking in personal account or on special resources.

In most cases, the sort center (SSC) in question displays the following statuses:

Processing - “Arrived at the sorting center”;
Processing – “Sorting”;
Processing - “Left the sorting center.”

If problems arise (delay due to documents, confiscation), users need a means of communication with this post office.

Where is Moscow 111950 located?

This sorting center is located at the address: Moscow, Vagonoremontnaya street, 23. The index for feedback is 111950. The official telephone number of the organization is not indicated, so you can contact them through: 8-800-2005-888 (this is the all-Russian contact number of the Post Russia).

The unit is subordinate to the post office “Moscow MSP-3, 111970”, which also does not have a confirmed number for citizens’ requests.

Unfortunately, due to the current circumstances, it is almost impossible to contact management to clarify the delay and clarify processing details - this is a closed enterprise.

Where does the parcel go next?

The answer to this question depends on the direction of shipment: depending on the distance and region, the logistics center can send a parcel along a given route. This route will not always be logical for those tracking the parcel, but the PR does not explain the sending algorithms in any way.

The final destination of most shipments from the center in question is Moscow and the Moscow region. This means that the parcel will most likely be sent directly to the district post office at the recipient’s place of residence. In this case, you only have to wait a maximum of 3-5 days.

If this sorting center is the first one when sending, the correspondence is sent to customs control(at international departure) or to the corresponding regional sorting center of the sender. Arrival, regardless of the transportation distance, usually takes no more than a week (obviously, this scenario is realistic in the absence of side factors or force majeure circumstances).

Why was the parcel delayed in Moscow 111950?

Unfortunately, no one is immune from delays. Almost all ASCs are filled with angry reviews that their package is stuck there. So, your package may be delayed in this complex for several reasons:

There is damage to the packaging, due to which the parcel must be repacked and the shipping address must be determined again.
The status does not have time to update. There are questions about the operation of the online services themselves and those services that provide data on operations.
Banal overload of processing shops. This happens very often and the only problem here is that the complex itself does not have time to process the incoming volumes of correspondence.
Human factor. I won’t write about him - you know everything yourself.

Conclusion

It is obvious that processing difficulties and delays are faced by almost every department of the various postal services– these are the costs of insufficient automation, and sometimes a consequence of the introduction of insufficiently proven technologies.

In any case, threats and complaints solve little, which means you can only wait. We hope this material explained to you what address the Moscow-111950 sorting center has and how its work works.

A group of bloggers were invited to the first Automated Sorting Center (ASC) of Russian Post in Russia. It is located in the village of Lvovsky, Podolsk district, Moscow region. Moscow ASC is the largest in Eastern Europe. Its area is 29 thousand square meters. m., capacity - more than 3 million postal items per day. Serves most of the Central region of Russia - Moscow, Moscow, Tver, Ryazan, Tula, Vladimir and Kaluga region- with a total population of more than 25 million people. Work on the creation of the center was carried out from 2005 to 2009. Sorting equipment is made in Italy.

Under the cut there are many photos and a story about the excursion

The commissioning of the Moscow ACC allows for the transition to the zonal-nodal principle of mail transportation, which creates conditions for speeding up the passage of postal items in the center's service area up to 2-3 days due to automation and elimination of intermediate stages of correspondence processing. So, if before departure in Central federal district were subjected to manual sorting first in district postal centers, then in regional ones and, finally, in a sorting center in Moscow, now in district and regional centers the mail is only grouped into containers, after which it is sent to the Moscow ASC for sorting. As a result of combining mail flows by direction, optimal loading of containers and vehicles carrying them, reduction of exchange time and labor costs, reduction of the need for vehicles and optimization of routes are ensured.

Before visiting the ACC, a conference was organized for bloggers, where many issues related to the work of the post office were discussed. Since these issues were discussed in more detail during a meeting with representatives of the Russian Post at the International Postal Exchange Place, I will talk about this in more detail in the 2nd part of the report.

After the conference, we were taken to the ASC workshops, where mail is sorted. The ASC has 3 main sorting shops:

1st workshop - sorting of regular mail 2nd workshop - sorting of non-standard mail (wide-format letters, postal items weighing up to 2.5 kg and less than 2.5 cm thick) 3rd workshop - sorting of parcels and parcels

Pre-arriving mail is divided into workshops. Parcels go separately to the 3rd workshop. And to separate regular and wide-format letters, a face-stamping machine is used. Using mechanical analyzing devices, it separates standard (in terms of dimensions) letters and postcards from non-standard ones. It is also designed for automatically collating letters into one position (facing) and applying a calendar stamp and wavy lines to the letter to cancel the stamp (stamping). Using this equipment, letters are prepared for processing on an automatic letter sorting machine.

1 workshop (sorting regular mail)

Letters in this workshop are processed using a letter coding and sorting machine. This machine is designed for sorting standard plain letters measuring 220x110 mm and 114x162 mm. At the beginning of processing, encoding machines convert the digital and/or alphabetic address into a conditional code that is printed on the letter.

If the machine cannot recognize the index or address written on the letter, the information is sent to the video encoding section, where what is written is already recognized by operators (more on this a little later).

The encoded postal address information is then scanned using an optical character reader. After this, letters are automatically separated into address cells located at the other end of the machine.

Operators then remove the stacks of separated mail, place them in plastic containers and transport them to the final stages of the sorting process (the stage of preparing postal documents and sending them to destinations)

Workshop 2 (sorting non-standard mail)

Letters in this workshop are processed on 2 machines for encoding and sorting large-format and registered letters. This equipment sorts items weighing up to 2.5 kg and thickness no more than 25 mm. Before processing on the equipment, postal items go through the stage of facing (selection of letters by addresses and stamps in one position), which is performed manually. At the beginning of the wide-format letter sorting process, encoder machines convert the numeric and/or letter address into a code that automatically separates the letters into address bins located at the other end of the machine. Each such cell belongs to either a region, a city, or a post office. If the index and address are not recognized by the machine, the information is sent for video encoding. Next, operators remove boxes of sorted mail and transport them to the final stages of the sorting process (the stage of preparing postal documents and sending them to destinations).

In the case of registered letters, already upon receiving such a letter at the post office, it is assigned a barcode by which the client can track the status of his registered letter on the Russian Post website. Sorting machine registered letters, reads only this barcode. After reading, it goes into the database and determines the address using the barcode, regardless of what is written on the registered letter.

Workplace of the workshop manager:

Workshop 3 (sorting of parcels and parcels)

Sorting of postal items in this workshop begins with their coding, weighing and subsequent delivery to workstations, where parcels and parcels are oriented. Loading operators place parcels and packages onto a distribution conveyor.

From all conveyors, the parcel goes to the main sorting conveyor, which has a scanner that reads the barcode from the parcel.

When the parcel approaches its sorting cell, the carriage is activated and the parcel falls into the tray according to given program sorting.

Unloading operators remove mail items (packages and parcels) from trays and place them on roller containers located near the trays. Next, the filled containers are transported to the final stages of the sorting process (the stage of preparing postal documents and sending to destinations).

The sorting system is able to automatically recognize large parcels (those dimensions exceeding 600 mm x 300 mm x 300 mm) in order to load them onto additional trays.

A question was asked about what to do if some particularly fragile items that require careful handling are sent. In this case, you have to pay an additional 30% at the post office, then a special sticker will be affixed to the parcel and the post office is responsible for the safety of fragile items. Such parcels are processed separately from others.

Video coding section

It happens that clients indicate the zip code or address incorrectly or in violation of the standard. Or the index and address do not match each other. Then the system cannot recognize what is written in the letter. In such cases, the information from the letter is sent to operators at the video encoding site.

Letters are loaded into the sorting machine, after which the scanner reads the image, and the optical recognition system assigns the letter a sorting cell code - which cell the letter should go into. Images of postal items that for some reason could not be processed by the optical recognition system are received for video encoding. The sorting machine processes 11 letters per second. At video encoding, operators must enter the index within a second, the address - from 4.5 to 8 seconds, so as not to create delays. If the operator does not meet the 10 seconds within which a code must be assigned to the letter, this letter is sent offline - offline mode. Such letters are formed in a queue, and then they are sent out again. Also, the video encoding operator can send a letter to manual sorting. This occurs if the sender provided insufficient address data (for example, the area was not specified) or the address data does not match the address database.

So to everyone reading this report: indicate the address and especially the postal code correctly (see photo), appreciate the work of people.

See other photos

Due to the growing popularity of online shopping, the number of questions about the operation of postal services, in particular their status, is also increasing. Today we will look at a very popular question about the status “Arrived at the distribution center at the place of delivery”, namely, what it means and what actions it requires from you.

What does the status mean that the goods are in the distribution center at the place of receipt?

Every person who tracks their goods by track number sooner or later receives this parcel status “Arrived at the distribution center at the place of delivery”. It means that the goods you are expecting have reached the sorting point to which your city is linked. Many big cities, often regional, have special items distribution of postal correspondence. Such points serve tens and hundreds of post offices of all nearby settlements.

We can say for sure that this is the penultimate status of your parcel. The last one will be “Located at the pick-up point. Delivered". It means that you can pick up your parcel at your nearest post office. All you have to do is take with you documents confirming your identity. You can wait for a notification from the post office, but if the parcel is urgent, then it is better to take the initiative yourself. When you arrive, you can leave your phone number or activate SMS notification. The service is paid, it costs 10 rubles per message.

What problems may arise during parcel delivery?

If the delivery address is not completely filled out or there are inaccuracies in it, then delays at sorting points are possible, depending on the data you provided. In such situations, you may see a “Not Delivered” status.

Status "not delivered"

If this happens, you need to contact special services - gdeposylka.ru, track24.ru for tracking. Here you can get additional information about your parcel. And if you have the opportunity, you can pick it up yourself from the specified sorting center.

Other situations also happen - when it is written that the parcel has arrived (after the status: Arrived at the distribution center at the place of delivery), but the post office tells you that the parcel did not arrive. This doesn’t happen often, but it still happens due to the fault of postal employees. For example, workers have a busy workday and do not have time to deal with a mountain of parcels, etc. Therefore, in order to relieve their workday, they simply send you home to wait.

What can you do in this situation:

You have the right to create a search for your parcel. This can be done if the delivery time has expired.
You can open a dispute with the seller on the website of the store where you ordered the product.
Be sure to check your mailbox; it is quite possible that you will find a small, inconspicuous package in it.
In order for your package to receive the “Delivered” status, it is necessary for the postal employee to enter this data into a special system. Therefore, take with you a printout of the parcel route, all the necessary documents and go to the post office for proceedings.

To make it easier for you to track your parcel using tracking, especially if you often make purchases online, you need to know the status of the parcel to quickly navigate and take appropriate actions.

Parcel statuses upon departure

Your goods have reached the transit point (opening) - here you should see the postal code of the sending point. Usually there are many of these statuses and the actual order is usually disrupted. This happens by various reasons. One of them is different time intervals for entering data.
Total Export (export) - this status means that your parcel has passed all stages of the sender’s country and has been sent to your country.
Acceptance – this status means that the seller has handed over the parcel to the post office. The parcel can often not be immediately traced using the code that the seller will provide you with. Data processing also takes some time. Therefore, in some cases you can expect data to appear in up to 10 days.
Processing (arrived at MMPO) – with this status, the parcel is being prepared for export. In some Chinese transport services, this status in the seller's country is the last one that is displayed by tracking.

For data on the route of your goods to appear in your country, you will have to wait quite a long time. And if the parcel was sent without an international track, then most likely the parcel will no longer be tracked at all.

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