Smile internet provider anniversary. Personal account Smile - we manage services at home

Smile is a company that provides Internet access services, broadcasts of digital TV channels, telephony to residents of multi-storey and private buildings in Moscow and the Moscow region, as well as organizing virtual PBX and video surveillance, developing public Wi-Fi networks in the offices of corporate clients. The geography of the provider's work covers the cities of Balashikha, Zheleznodorozhny, Lyubertsy, Korolev, Dzerzhinsky, Kotelniki, etc.

Since 2016, Smile has been part of international group Virgin Connect companies. On the official website of the company (www.smile-net.ru) there is a personal section for subscribers - a personal account. The service was created for remote monitoring of the status of a personal account and management of connected options.

Registration in your personal account

Access to your personal account is provided to all clients who have entered into an agreement with the Smile provider for the provision of services for Internet access, connection to digital TV or telephone networks. The login and password for logging into the system are issued along with other documents. Online registration on the site is not required.

Smile is a Moscow telecom operator, which after nine years of independent existence joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider’s services also extend to the Moscow region and are available to both individuals and to corporative clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote control services.

Personal account features

Customers who have connected to the provider a telephone connection, the Internet or digital TV are allowed to carry out operations on personal account subscriber through Smile’s personal account, for example:

• View information on the contract and connection.
• Set up automatic payment to have continuous access to the desired service.
• Pay for services online using bank cards and electronic wallets.
• Track the amount of traffic consumed (for Internet services from Smile).
• Extend the use of a service that was not paid on time for 5 days by activating the “Promised payment” option.

Registration and login to your personal account

The official Smile website allows new subscribers to inform the operator of their interest in its services through electronic form, available by clicking the “Connect” button. Filling out the form will not take more than five minutes - the client only needs to provide a name, mobile number and, if desired, email, and also check the boxes next to the required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.

After the service is activated, the subscriber receives an information card with identification data - password and login, which are a pass to Smile’s personal account on the provider’s website.

All subscribers use a single authorization form, but their credentials differ in the prefix. Users of telephony services log in using a login in the tel* format, the account of users of television services is protected by a login with the prefix *iptv, for Internet accounts a prefix is ​​not required, and the login coincides with the username for establishing an Internet connection. In addition to the login, a mandatory means of identifying the client for access to the personal account is a password, which is initially issued by the operator, but can be replaced on the first visit to the account.

Smile

Infoline - your Internet provider

The provider operates under the brand name " Smile", legal entity of the telecom operator " CJSC "Infoline"" The Smile company is represented in the telecommunications market of Moscow.

The provider provides Internet access and telephony services.
Smile provides services based on fixed telephony technologies and home networks (ethernet).

The number of clients is more than 100000 subscribers.
Total 2.00 rub. the cheapest internet with the “SMILE Free” tariff

The Infoline company has been operating in the Internet services market for more than 10 years. During this time, thousands of people from Moscow and cities of the Moscow region became regular users of Internet services from the Infoline company.

Today, the Internet provider "Infoline" provides not only access to the Internet. The company has developed a multi-service network “Smile”, which includes a number of useful and relevant services. Thus, Infoline subscribers receive free access to the Smile local network - a unified network for all cities and regions in which the company operates. The Smile local network allows participants to exchange files, communicate on the Soviet Server forum, play online games, download movies, music and books. To help parents of the younger generation, a special service “Children's Internet” was created, which limits access to the local network and Internet resources of dubious content. Residents of cities in the Moscow region can also use Infoline services to connect a landline phone to short time and at reasonable prices.

Internet provider "Infoline" is constantly working to improve the quality of the services provided, as well as the convenience of payment. In addition to paying for the company’s services through terminals, banks, and payment acceptance points, since September, Infoline clients have received unique opportunity pay for cellular services using a mobile phone. Mobile payment is an opportunity to pay for services quickly, safely and conveniently.

Smile is a new Internet provider that is gaining more and more consumer respect. The new network, developing its structure, can already boast big amount users who can be confident in the future.

Smile Internet - Personal account

Just like many other providers, Smile provides access to Personal Area user, which simplifies everyone’s life hundreds of times. Your personal account will allow you to gain online access to a number of services, which was previously impossible.

How to log into your personal account

• To enter your Smile Personal Account, you will need personal data, namely your login and password.
• We go to the official website of the provider http://www.smile-net.ru/, go to the section “ Login to your personal account» Enter your data in the required fields and get to your personal account.

Smile personal account functions

The multifunctionality of your personal account will make life easier for every user. What does its use give?

1. First of all, each user receives personal information about the account status, all operations that are carried out within the personal account, access from anywhere in the world is convenient, isn’t it?
2. The second advantage is Topping up your account by any means, be it a bank card, an online wallet, or even an SMS payment from a phone account, also here you will find your personal account number and can top up your balance through the terminal.
3. Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
4. You can also view all information regarding the contract and connection.
5. Technical support will help you solve all problems with your Internet connection as quickly as possible.
6. Is the password too complex? If you can’t remember and have to carry notebooks with you all the time, change the password to your personal one, which you like.

Official website of the Internet provider: www.smile-net.ru

	Internet access speed	Price ,
Fast and Furious 200	200 Mbit/s	650 rub/month
Fast and Furious 500	500 Mbit/s	990 rub/month
Fast and Furious 200 subscription	200 Mbit/s	6500 rub/year
Fast and Furious 500 subscription	500 Mbit/s	9900 rub/year

Unlimited tariff plans:

	Internet access speed	Price , rub./month
VIP tariff	100 Mbit/s	300
Regular rate	100 Mbit/s	500
Reduced tariff	100 Mbit/s	500 - 200 The cost is reduced by 10 rubles/month.

Subscription unlimited tariff plans:

	Internet access speed	Price , rub.
For 3 months	100 Mbit/s	1350
For 6 months	100 Mbit/s	2090
For 1 year	100 Mbit/s	3600
For 2 years	100 Mbit/s	6900

Payment by traffic:

	Tariff plan	Price , rub./month	Excess , RUB/MB.
VIP tariff	10 GB	290	0,1
Regular rates	200 MB	200	2
	1000 MB	350	0,50

Tariff change

You can change the tariff for free in your personal account. To do this, your account must have an amount not less than that indicated in the “cost” column. The tariff for the next accounting period must be selected in advance, before the accounting day, otherwise the current tariff will be extended.

Suspension of use of services

Tariff "Blocking" (port reservation)

The "Block" tariff is activated automatically if there is not enough money in the account to start a new accounting period. You can also install it yourself. The maximum validity period of the tariff is 2 months. For the duration of the blocking, the port is reserved, the subscriber's credentials and IP address are saved. The blocking is installed free of charge. Being blocked is free. You can exit the block at any day and switch to any current tariff. Exiting the blocking can be done in two ways: in the first case, an accounting period is set from the date of entering the blocking and payment is made for the duration of the blocking at the selected tariff; in the second case, a new accounting period begins from the date of leaving the blocking and payment for the “Exit blocking” service is made. for 100 rubles. The method of unblocking is determined by the user (through his personal account) for each specific case.

Conditions for early recalculation of subscription tariff plans

The subscription fee when using subscriptions is valid for a one-time full payment of the selected tariff. If you refuse to use the tariff before the end of the paid period, recalculation is made according to standard conditions use (Regular tariff for 1 month).

Early termination of the contract

Connecting to the network is free of charge when you deposit any amount from 1000 rubles. Money is credited to your account and spent on the Internet at any tariff you choose. In case of termination of the contract before spending the funds paid as an advance payment, the subscriber pays the cost of connection according to the current connection tariff (1000 rubles), when using an unexpired subscription, recalculation is made in accordance with the conditions for early recalculation of subscriptions tariff plans. Refunds from the account are made at the request of the subscriber at the central office within 14 days against receipt of funds.

Return of borrowed equipment

The subscriber has the right, within 14 days, to return the equipment taken from the Company without traces of use, in its original completeness, salable condition and with a full set of documents for any reason, while the company returns the funds paid by the subscriber in the amount of 100% to the subscriber’s personal account. All goods are subject to return, i.e. the main product, its components and accessories (power supply, remote control, connecting wires), packaging, instructions and warranty card. If the complete set is not met when returning the goods, the subscriber pays for the missing set in accordance with the established cost specified in clause.

TV tariffs:

TV channel package	Price, rub./month
On-air channels	0
Knowledge of the world	0
Movie	0
News and business	0
Music	0
Sport	0
For children	0
For adults	0
Entertainment channels	0
HD	0

Connection

Tariffs for private houses:

Unlimited tariff plans for connecting using PON technology:

Speed	Price, rub./month	Price, rub./year	Dedicated IP address
10 Mbit/s	1190	11880	150 rub./month. 500 rub./6 months.
20 Mbit/s	1490
30 Mbit/s	1700	18360
50 Mbit/s	2000	21600

A dedicated IP address is provided free of charge.

Connection cost from 25,000 rubles. *

Smile is a Moscow telecom operator, which after nine years of independent existence joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote control of services.

Personal account features

Customers who have connected to the provider for telephone, Internet or digital TV are allowed to carry out transactions on the subscriber’s personal account through the Smile personal account, for example:

• View information on the contract and connection.
• Set up automatic payment to have continuous access to the desired service.
• Pay for services online using bank cards and electronic wallets.
• Track the amount of traffic consumed (for Internet services from Smile).
• Extend the use of a service that was not paid on time for 5 days by activating the “Promised payment” option.

Registration and login to your personal account

The official Smile website allows new subscribers to inform the operator of their interest in its services through an electronic form available by clicking the “Connect” button. Filling out the form will not take more than five minutes - the client only needs to indicate his name, mobile number and, if desired, email, and also check the boxes next to the required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.

After the service is activated, the subscriber receives an information card with identification data - password and login, which are a pass to Smile’s personal account on the provider’s website.

All subscribers use a single authorization form, but their credentials differ in the prefix. Users of telephony services log in using a login in the tel* format, the account of users of television services is protected by a login with the prefix *iptv, for Internet accounts a prefix is ​​not required, and the login coincides with the username for establishing an Internet connection. In addition to the login, a mandatory means of identifying the client for access to the personal account is a password, which is initially issued by the operator, but can be replaced on the first visit to the account.

If Internet access is blocked due to a reset balance, the user can establish a connection using the login card or 1 and the password carduser or 1, after which he can log in to his personal account using his usual data.

• Official site: http://www.smile-net.ru
• Personal Area:

We will help you solve problems related to network operation. Thanks to the activities of a reliable Internet assistant, you will be able to independently “work on mistakes”, configure necessary equipment and much more.

Your faithful assistant offers you 24/7 support, providing you with the following capabilities:

Here you will find detailed information regarding the most common mistakes connections. Moreover, for each of the points, tips will be offered that will allow you to resolve this or that situation with minimal loss of time and effort.

There are a number of problems that a Smile user may encounter when working in a particular browser. Here you will find any of them. The assistant will provide you with the necessary data so that you can resume work again.

It doesn't matter which browser is installed on your computer: Google Chrome, Internet Explorer, Mozilla, Opera or Safari. To use it comfortably, you need to make certain settings. We will help you with this.

For comfortable work, many users use routers, routers and other equipment, the use of which requires special configuration. Now you can configure them yourself.

Depending on what operating system is installed on your PC, you may need certain settings to ensure a smooth Internet connection. This section will help you.

If you need instructions that describe in detail how to configure port forwarding, this section is for you. Here is a description of the processes for the most common routers.

If pages in your browser take too long to open and you want to speed up the process, read this section. He will help you solve this problem.

The resources of regional operators are designed to serve clients within one or several geographically adjacent regions of Russia. Majority similar companies do not seek to extensively expand the coverage network, preferring internal development aimed at increasing the stability and security of the connection. Increasing the regions of presence for regional providers is burdensome in financially, so the few firms that choose to expand face serious economic barriers.

Support helps you overcome problems large companies. A clear example effective cooperation aimed at extensive development was the cooperation of the Moscow operator " Smile-Internet" and the American telecommunications giant " Virgin Group", presented in Russia by the company " Virgin Connect" Moving under the wing of a strong foreign partner allowed the provider to expand its coverage network to 500 cities and transfer service management to a single place for clients in all regions "Smile-Internet" personal account, entry into the open spaces of which facilitates interaction between the operator and users.

User interface support is considered one of the main conditions for the competitiveness of providers in the Internet services market. The Virgin Connect company has introduced a number of significant improvements to the one developed by Smile-Internet specialists, thanks to which the speed of request processing has increased, the design has been updated and a whole block of additional functions has appeared aimed at managing services:

• control of the subscriber account (write-offs, replenishments, temporary and financial blocking);
• transfer to subscriber account Money for the next debit or payment for additional services;
• change of tariff plans for the Internet, television (including connection of paid packages), telephony, video surveillance;
• collection of Internet traffic consumption statistics with filtering by periods and connection time;
• using promotions and discounts to connect new tariff plans or options;
• selecting additional options (antivirus, mail, traffic restrictions);
• control over the video surveillance network (home, street);
• contacting the service technical support for consultation with specialists;
• calling technical personnel to set up and repair equipment and networks.

A new feature in your personal account is a special offer to connect to “Virgin Connect” mobile communications, available exclusively to subscribers of the “Smile” provider.

Login to your personal account and registration

Helps users log in to their personal account simple form authorization, including password and login. To the last element there are special requirements: for telephony it must have the prefix “tel*”, and for television – “iptv*”. You cannot recover your password if you lose it yourself: you will need the help of hotline specialists.

The Virgin Connect company plans to introduce user registration in your personal account from 2019, so in this moment You can create an account exclusively at Smaila offices. To register on the portal, you will need to go through the following procedure:

1. Visit the nearest operator’s office (regardless of the place where the contract was signed).
2. To report main agreement number and also provide passport(other identification document).
3. To conclude Agreement on additional subscriber services.
4. Log in to your personal account with the registration data received from employees.

Provider " Smile" in cooperation with the company " Virgin Connect» is actively expanding its network beyond the Moscow region. Flexible tariff system, a wide range of services and profitable offer price lists allow you to attract new subscribers from more than 500 cities covered. Optimized customer support in the form of a functional personal account gives users the opportunity to manage all services provided without the need to visit the provider’s offices.

Company Smile- telecommunications provider on Russian market. The company offers a wide range of services for individuals and business representatives, including Internet access, profitable telephony, digital television packages, video surveillance. The company's clients can use virtual PBX and public Wi-Fi.

The Smile company provides telecommunications services to residents of Moscow and cities in the Moscow region.

In 2016, the provider became part of one of the largest telecom operators in Russia, Virgin Connect. This allowed us to significantly expand the range of services and improve the quality of customer service.

Currently, the provider is ready to provide users with an expanded package of services for legal entities, high quality digital television, updated favorable telephone tariffs. The company offers clients to use the “Trust payment” service. Experts also provide free technical support.

To pay for services, you can use the autopayment system or pay using bank card.

Smile and Infoline

On the market, the Smile Internet network is represented by the Infoline company, which provides home network services, fixed telephony and Internet access.

Infoline has developed the Smile multiservice network - a single network for all cities and districts of Moscow and the Moscow region. The network makes it possible to exchange files, communicate on a forum, participate in online games ah, watching movies, downloading music and books. “Children's Internet” was developed especially for young users, which allows them to limit access to resources that are undesirable for viewing.

Personal Area

For the convenience of servicing users, there is a personal account on the company’s official website. In order to use its capabilities, you must register on the Smile company website.

Login to Infoline - personal account Smile: user.smile-net.ru.

In the menu section, select the required service - Internet, telephony, digital TV.

To use the “Internet” option, you must specify your username and password used to gain access to the network. To use access to the “Telephony” section, you need to enter your phone number and service agreement.

Your personal account contains the following sections:

• General information - subscriber’s personal account number, information about the tariff plan and billing period;
• Payments - payment history;
• A change of the pin code;
• Contacts;
• Payment by bank card.

Official site

The official website contains information about the history of creation and the main activities of the provider. Interested parties can view latest news, information about partners. Also on the website page you can find information about available vacancies and requirements for applicants.

Internet provider Infoline - official website www.smile-net.ru.

A separate page contains information about promotions, discounts and tariffs for residents of Moscow and the Moscow region.

Separate sections of the site are devoted to the procedure for using the provider’s services: unlimited Internet access, purchasing Wi-Fi equipment and connecting shopping centers, and restaurants, installation of video surveillance and virtual PBX for offices.

Customers will find information on how to subscribe to antivirus programs and software.

The website contains detailed information about payment methods for services. The company offers several options: trust payment, online automatic payment from Sberbank, payment using a bank card, payment systems, bank terminals and mobile application Sberbank Online.

For those wishing to use telephony services, on the website you can find information on tariffs in force in the capital and region, as well as the procedure and conditions for connecting a telephone in a country house. Subscribers will find information about the conditions for using long-distance and international communications.
A separate section contains information on the procedure for paying for telephony services in various ways.

On the page dedicated to digital television, users can familiarize themselves with the proposed tariffs, connection procedures, list of channels and payment methods.

For business representatives, the creators of the site have posted information on the procedure for connecting corporate Internet and telephone communications in the office, business centers and shopping complex.

Individuals living in the suburbs will be interested in information about the use of services in the private sector or cottage community.
The site contains very detailed instructions on the use of digital equipment.

Residents of the Moscow region can also find out how to use the services of the provider. The site contains information about the conditions for using high-speed Internet, telephony and digital television in Lyubertsy, Krasnogorsk, Balashikha, Korolev, Pushkino, Mytishchi and other cities of the Moscow region.

Connection

In order to become a subscriber of the Smile company, you need to contact the company’s employees who will provide detailed information about the terms of use and the procedure for connecting the services of interest, will familiarize you with the tariffs and help you choose the most convenient tariff plan.
To connect services, you can call the provider’s phone number or send a request by email.

Internet

The Smile company is a leading provider and provides telecommunications throughout Moscow.

The company's subscribers can use high-speed Internet with free access V local network, large selection tariff plans and free connection services.

The company offers favorable rates, promotional offers and bonuses for new and existing clients.

For fans of online games, the company’s specialists have developed the “Static IP address” service, which provides permanent access to online games.

For the private sector

Currently, the provider provides the opportunity to use high-quality fast Internet not only to city residents, office employees and visitors to shopping centers. High-speed Internet has become available to residents of the private sector or cottage community. Connecting the Internet to a country house has become simple and accessible thanks to the use of modern technologies.

Many have already appreciated high quality home Internet and favorable tariffs. To connect the Internet to a country house, you need to contact the company’s specialists, who will assist in selecting the most favorable conditions, based on technical and financial capabilities.

The company offers several profitable tariff plans designed specifically for users living in the private sector:

• Cottage unlimited 35 Mbit/s wi-fi;
• Cottage unlimited 25 Mbit/s wi-fi;
• Cottage unlimited 20 Mbit/s wi-fi;
• Cottage unlimited 15 Mbit/s wi-fi;

For business

The company offers legal entities the use of high-speed Internet, leased line, and channel rental.

Tariff plans for business representatives include use of both unlimited internet, and with a limit on incoming traffic.

Internet access is possible using your own fiber optic network or leased line. This connection option is possible using a specially laid communication channel.

A dedicated line allows you to organize a corporate network and provides access to the Internet without authorization (entering a login and password). Clients can organize their own website or FTP server.

For legal entity users, the company provides a channel rental service. Also, the company’s highly qualified specialists are ready to provide a range of services for the design and installation of a fiber optic line, based on customer requirements.

Telephony

The provider offers to use landline communications from the Smile company. Using a landline connection is convenient and beneficial for making frequent long-distance calls; elderly people who do not use cellular communication; in the absence of high-quality mobile communications.

Its main advantages are:

• high quality and stability compared to cellular communications;
• low prices for intercity and international communications, free calls to landline city numbers;
• tariffs are developed taking into account uniform tariff zones, wide coverage area;
• free connection and configuration of equipment, prompt resolution of technical problems around the clock;

Digital TV

The operator provides digital television connections in the capital. Using this service, the company's clients gain access to 170 channels.

Digital television is distinguished by high image clarity and sound quality, without the effect of image scattering and falling asleep. Users have such additional features, as a reminder to watch, adding channels to favorites or archive, creating additional screens.

It compares favorably with cable, since its connection does not require antennas and there is no connection to the line.