Why doesn't mobile internet connect? Possible reasons why the Internet does not work on Android

If Android does not connect to the Internet via the mobile network, then the cause of the problem should be looked for in the system settings. In rare cases Mobile Internet does not work due to failures on the side of the telecom operator, but usually the user can fix the error on his own.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Why doesn't mobile internet work on Android?

The first thing you need to do if mobile Internet does not turn on on Android is to make sure that data transfer is enabled in the settings.

1. Open settings, go to “Connections” or “Network connections”.
2. Go to the "Data Usage" menu.
3. Turn on mobile traffic.

You can also enable mobile Internet on Android using quick menu. Swipe down with two fingers from the top edge of the screen and a full menu will open with buttons for quickly enabling smartphone functions.

The next step is to check your personal account balance. If your phone has two SIM cards, you need to look in the settings to see which one is used to connect to the mobile Internet, and make sure that the appropriate service package is connected to it.

Another reason why the mobile Internet does not work may be incorrect registration of the phone on the network. To fix the problem, just reboot the device. If this does not help, then check the APN point data by comparing it with information from the operator’s official website. Typically, APN data comes in a configuration message when a SIM card is installed for the first time, but it happens that the user does not save them, or they get lost while using the system.

1. Go to the operator’s website - MTS, Tele2, Beeline, Megafon or your regional network.
2. Find Internet settings for Android in the help section.
3. Open your phone settings. You need the section " Mobile networks».
4. Go to the “Access Points” subsection.
5. Change the current point or create a new one using data from the operator’s website.
6. Reboot your device.

Manual APN setting also helps in case the Internet does not work in some applications. If this does not help, we can advise you to reset the network settings - in the latest Android versions there is such a function.

Another possible reason for the complete lack of mobile Internet is the lack of network coverage. If the “LTE/4G” mode is selected in the Android settings, and the device is located in the coverage area of ​​only the 3G network, then you will not be able to access the Internet. What to do in this situation:

1. Open settings, go to the "Connections" section.
2. Go to mobile network settings.
3. Open "Network Mode" and set it to automatically switch between LTE, 3G and 2G.

If the Internet still does not work in this mode, select specific meaning- 3G or 2G. If you are in an area where the operator has no coverage at all, then no change in mode will help. This often happens on the road between cities - not only the Internet stops working, but also calls from SMS.

There is a small chance that problems with connecting to the Internet are related to maintenance work or a failure on the operator’s side. To rule out this possibility, call your provider and find out why your mobile Internet is not working.

Automatic activation of mobile Internet

Another problem with mobile Internet is automatic connection and debiting of money or traffic depending on the tariff. This usually happens because some application requires and uses it without your knowledge. It is very easy to calculate:

1. Open the Connections section in Settings.
2. Go to the Data Usage menu.
3. See which app spent the most traffic.

To prevent traffic from being wasted without your knowledge, turn off your mobile Internet. This can be done in the same “Data Usage” section or in the quick curtain Android settings.

You should also check your settings Play Market. If included automatic update applications with any connection, the phone will waste mobile traffic without asking permission.

The other day, one of my friends was faced with the fact that his brand new Samsung Galaxy J5 phone was losing the network after several hours of inactivity. For example, after lying down overnight, the device has no network in the morning. Only a reboot helps, and then not for long, until the next night. The phone was sent to the service for testing and, after a couple of weeks, it was returned as fully functional. I searched the Internet and came across one similar case, where the Samsung Galaxy S7 loses the network in approximately the same conditions. Thanks to him, we managed to find a solution to the problem! And now I will share it with you.

As it turns out, the LTE/4G standard is to blame for everything. Or rather, not so much it as the base stations of the telecom operator. In our case it was Beeline. For some reason, probably known only to the manufacturer, the Samsung Galaxy phone loses the network if the 4G/LTE mode is active. As soon as you turn it off, leaving only 3G, the problem disappears and the “No network” message no longer appears, everything works like a clock.

How to disable 4G Internet on Samsung

Perhaps later, with the release of new firmware, the problem will be solved, but for now we have to look for workarounds like these. So, to disable 4G Internet on a Samsung Galaxy, you need to go to your phone’s settings and select the “Mobile networks” section:

By default, all available modes are active there - LTE (aka 4G), 3G and 2G. If your Samsung Galaxy loses the network, try setting the option 3G/2G:

After that, restart your phone and check. In our case, this helped and the problem went away.

Note: If you vitally need the high-speed 4G standard, then you should think about changing your telecom operator. Moreover, now it is possible to do this while maintaining the number.

Many people have had problems with the Internet since its inception. Especially when we're talking about about working with a mobile operator. This is perhaps a very common and unpleasant phenomenon. What to do in cases when MTS's Internet does not work? To be honest, there are a lot of options. And now we will try to sort everything out.

Negative balance

Let's start with the mobile Internet. It most often causes glitches and problems. So, you picked up the phone and noticed that MTS’s Internet does not work. What should be done in this situation?

For example, for starters, check the balance of your phone. Our current operator has one rule - only subscribers who have a “plus” on their account can use the Internet. Even if you paid for the selected connection package a month in advance.

Have you discovered that you have a negative balance? Just close the debt and wait until you receive a message about the number being unblocked. That's all. Now we know what to do if the Internet on your phone (MTS) does not work. But it is not the only option developments of events.

Engineering works

Also, failures in working with the World Wide Web among cellular operators can be observed during technical work and maintenance. It has not been customary to notify about these events for a long time. Only in case long duration process.

Internet is not working on your phone (MTS)? Then call service center By hotline, and then find out what's wrong. Maybe there was some kind of accident, or they are really carrying out engineering works. Is the answer yes? In this situation, all you need is patience. When all failures and work are completed, the performance of the Internet and communications in general will be restored.

Bad signal

True, not everything is always so bad. Quite often, if the mobile Internet (MTS, Beeline or any other operator) does not work cellular communications you), the reason may be a bad signal. That is, you are far from the transmission tower. And because of this, there are malfunctions.

In addition, the reason for this behavior can be a huge load on the network. Even if you are in the city center, where transmission lines give the maximum signal, the Internet may refuse to work. Or do it extremely slowly. Change your location and wait a bit. Until the load on the network subsides. Often it is enough to simply move away from the place where the MTS Internet does not work well.

Viruses

It is also worth noting that quite often the World Wide Web refuses to work due to the presence of viruses on the gadget. This applies to both phones and computers. In the second case, this phenomenon occurs more often.

In order to get rid of the problem, you will have to scan the gadget, clean it of infections and spyware, and also reboot. After that, check if everything is ok. MTS Internet does not work? Take the phone to a service center. Or to the operator at the nearest office. Explain what you think about the phone becoming infected. Let them help you there. Often, in the case of smartphones and tablets, this is the wisest decision.

If the problems concern the computer, then you should clean the operating system yourself. This is where an antivirus comes to the rescue. Scan your computer, find viruses, and disinfect dangerous files. Next, delete what remains. Now you can reboot and check if everything works. No? Then we continue to think further, what’s the matter.

Drivers and settings

In principle, we figured out the phone and tablet. If the Internet does not work for MTS on these gadgets, there is no need to panic. Just try all the above solutions one by one. But if we are talking about home Internet, then you will have to try. After all, the connection occurs through a computer.

And therefore, quite often, users’ home Internet (MTS or any other operator) does not work due to a lack of drivers, as well as reset hardware settings. The situation can be corrected easily and simply by installing software for the modem. All settings will be set automatically.

Where can I get drivers? Either from the official MTS website, or directly from the kit with the modem. A few minutes of waiting - and all problems are solved. Make sure the entire process runs smoothly. Otherwise, there will be no result from the drivers. In addition, to connect to the MTS Internet, you must have installed content called “MTS Connect”. Usually it is installed along with the drivers. If it is missing, find the program for your operating system on the official MTS website.

Equipment issue

Sometimes situations arise in which the World Wide Web refuses to work due to a modem malfunction. Or its incompatibility with the operating system. IN Lately this is a fairly common occurrence. This is especially true for users who have updated their computer to Windows 10.

Are you having problems with your MTS connection? Internet does not work? Check that the modem is working properly. It is advisable to connect it to another computer with exactly the same operating system. Also, please note system requirements to establish contact with your "machine". If they do not comply, you should not be surprised that your home Internet refuses to work. You can change the operating system and restart the connection attempt. If it turns out that the modem is faulty, it will have to be replaced.

Smartphone users often have problems setting up the Internet on their phone correctly. If you are an advanced user, you can connect manually by filling out the appropriate form with data in the operating system. For all other users, automatic configuration is available via SMS message from the operator.

How to connect mobile internet

You can connect mobile data manually on your phone. Step-by-step instruction, which is used to configure the Internet on Android:

1. Open the settings menu on your phone.
2. Select “Connection”, “Mobile networks”, “Other networks”, “More” depending on the device model.
3. Then select “Access Points”.
4. Click the “Add” button; if it is not displayed separately, then find it in the context menu.
5. A new profile will open, which must be filled out in accordance with the settings of the specific operator.
6. Save your data, go back up one level and select the profile you just created.
7. Turn on Mobile Data and restart your phone.

The table shows the settings of three popular providers, entering which will allow you to connect the Internet to cell phone. If, when filling out your profile, you encounter additional items, you should skip them and leave the default values:

Automatic setup

If for some reason you were unable to connect your mobile Internet manually, you can always use automatic setup. To do this you need to do the following:

1. “Ask” your cellular network operator to send a special message with settings (this SMS is often marked with an envelope icon with a gear).
2. Open the received SMS message.
3. Select the item labeled “Application: Internet.”
4. Click the "Install" button.
5. If a PIN code is required, enter “0000” or “1234”.
6. If the code does not work, contact your cellular network operator to find out the correct PIN.
7. Confirm your choice by pressing the “Yes” button and turn on mobile data in the phone curtain, restart the device to activate the changes.
8. On some phone models, the above steps are not required; you just need to order a message from your operator to connect to the Internet.

Connect via Wi-Fi

You can access the Internet on your phone not through mobile data, but through Wi-Fi. To connect worldwide network in this way on the Android operating system, use the following instructions.

1. Unlock your device, go to the main menu.
2. In the list of icons or in the curtain of the operating system, find “Settings” (often this item is indicated by a gear symbol), and make the transition.
3. A list of customizable items will appear in front of you, find the “Wi-Fi” line and go to the submenu.
4. In older versions of the Android operating network, you first need to go to “ Wireless network", and then select the item " Wi-Fi setup».
5. If Wi-Fi router is enabled, all available connections will be immediately displayed.
6. If the adapter is turned off, the system will prompt you to turn on the Wi-Fi module to view available networks.
7. Select the desired network from the list.
8. In the dialog box that appears, enter the access password.
9. If you accidentally entered incorrect data, click on the network name again, select “Forget” and re-enter the authentication parameters to connect to the Internet.