How long does it take for ems mail? We work with EMS on violation of delivery deadlines for parcels - instructions

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

EMS express mail is the fastest and most convenient way to deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a location convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out whether Express delivery, you can use or .

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

• Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
• The sum of the length and perimeter of the largest side is no more than 300 cm
• Length, width, height – no more than 150 cm

How to send

1. Make sure you don't forward anything
2. If you are sending a letter or small parcel, the courier or post office employee will provide you with ( maximum size- 60 × 70 cm). Or you can pack the shipment yourself according to.
3. or give the shipment to an employee.
4. To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
5. To order additional services of declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
2. On the day of delivery, the courier will call the recipient.
3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice at mailbox.
4. The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

• Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
• C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
• Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. Maximum amount The declared value for an EMS parcel is 50,000 rubles.
• SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

When making a purchase, the question immediately arises about the timing of delivery of goods from China to Russia. Quite a lot of factors play into the delivery time of parcels from China.

Factors affecting delivery speed

Factors that influence the speed of delivery of parcels from China include:

• delivery method - the parcel was sent by regular mail or express delivery;
• the delivery operator - the state postal service or a private company (express carrier) will deliver the parcel. As a rule, the delivery time of private express carriers is 3 to 5 times lower than that of regular postal services;
• national characteristics work of postal operators in different countries Oh;
• distance between settlements where the sender and recipient live;
• time of year, the effects of disasters or weather conditions. For example, the number of shipments increases during seasonal sales, New Year and Christmas holidays. As a result, postal operators in different countries do not have time to process them on time, which leads to delays in parcels on the road.

Periods when postal delays may occur

Every service that delivers mail goes through periods of downturns and sharp surges in the number of items when it simply operates at the limit of its capabilities. China is no exception. Let's take a closer look at periods when delivery times from China may simply be delayed due to the huge number of shipments.

Peak periods for China postal services:

• China's national holidays , of which there are 18. Everyone celebrates them, so during this period no one works in the country. To avoid getting into trouble, you need to know the dates of all national holidays in China, and try not to send parcels during these periods;
• The eve of the European New Year and Christmas holidays almost always means that delivery times from China are significantly increasing. As a rule, delays begin from the end of November - beginning of December and end only by the end of January. In this regard, the delivery time for parcels from China may be 2 - 3 months;
• Chinese New Year By lunar calendar means the operation of China Post is unstable. After all, at this time the country is attacking New Year holidays which will last 2 - 3 weeks. Therefore, February turns out to be practically non-working;
• congresses of the Chinese Communist Party practically paralyze the work of China Post these days. In anticipation of the congresses, enormous security measures are being taken, when all postal items are monitored with particular seriousness, and restrictions are applied on the postal sending of certain groups of goods (for example, devices that contain lithium batteries). Therefore, the delivery time for parcels may increase significantly.

Delivery times for parcels from China via China Post

IN Lately Interest in goods from China has increased significantly. In this regard, the activity of Chinese online stores in China has increased significantly. According to experts China Post, the volume of postal items abroad increases annually by 20-25%.

Almost 90% of shipments through China Post are free shipping. These are unregistered shipments and do not have tracking numbers. Therefore, the load increases significantly not only on postal service China, but also to Russian postal services.

It is worth noting that China Post has the same problems as Russian Post. The postal department's infrastructure turned out to be unprepared for the growth in postal exports. There are not enough sorting centers and transportation capacities for transportation to other countries using air transport. There are more and more cases when shipments with export status are at the airport in a sealed mail container for several days, waiting in line for shipment.

All this significantly affects delivery times from China via China Post, significantly increasing them. And if just a year ago parcels and small shipments from China to Russia were delivered within a month, now China Post delivery times have increased significantly. According to statistics, the delivery time for cargo from China to Russia is 55 - 60 days, and sometimes it can exceed this period. AND main reason The delay is precisely the loading of China Post and Russian Post.

Delivery time for parcels from China via DHL and EMS

You can reduce the delivery time for parcels from China if you use foreign services delivery of postal items. For example, DHL and EMS services. Of course, you will have to pay more for faster delivery.

DHL

You can deliver a parcel from China to Russia in a short time using the DHL courier service. This is a fairly reliable company from Germany, which is famous for its short delivery times. And the DHL delivery time from China will be no more than 10 working days.

EMS

If you use EMS, the delivery time for your parcel from China will be 10 - 25 days. And this is several times less than delivery through the state postal service. A huge plus of this service is that the package is delivered directly to the recipient, i.e. Delivery is carried out to the specified address.

Delivery times for goods from Aliexpress

If we consider the Aliexpress online store, the delivery time for goods will directly depend on the postal service through which it is sent. Parcel sent via China Post can take from 1 to 3 months. But parcels sent via EMS or DHL with goods purchased on Aliexpress will have much shorter delivery times. Therefore, anyone who wants to receive the goods as quickly as possible should select the delivery service of interest on the website. However, be prepared to pay a premium for this.

Let's take a closer look at delivery times in the summer:

• Singapore Post- 2 - 3 weeks;
• free shipping - 2 - 3 weeks;
• Express delivery - 1.5 - 2 weeks.

In winter:

• Singapore Post- 4 weeks;
• free shipping - 3 - 5 weeks;
• Express delivery - 2 - 4 weeks.

Why are parcels from China delayed?

1. Although the buyer receives a track number reserved by mail immediately after payment, the seller can actually send it only a few weeks later. Therefore, if 10 - 14 days after paying for the order, the parcel number from China is not displayed anywhere, you can safely present all your claims to the seller and demand a refund of your money.
2. The postal item can be located at the border between Chinese customs and the Russian airmail warehouse, which is located in the Middle Kingdom for up to 50 - 60 days.
3. It is no less likely that after the flight the parcel will remain at the customs of our country for a long time.
4. Delays of postal items in various sorting shops of the Russian Post in different cities cannot be ruled out.
5. It is quite possible that the parcel will lie for several weeks in the post office of your city, waiting for the arrival of the addressee, who was not informed about it. Therefore, having tracked your parcel from China and seen a mark of arrival at the place of delivery, you can safely go to your post office and demand the delivery of the long-awaited parcel.

Review of EMS Russian Post - express delivery EMS Russian Post

General information about the company EMS Russian Post

EMS - Express Mail Service is an international service whose main job is the transportation of postal correspondence. The company's work claims to be of a high quality level, and delivery of urgent mail or express delivery is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. EMS express delivery in Russia takes place to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive a shipment, you just need to come to an EMS office or call a courier. EMS company has its own branded packaging. If necessary, provides consultation about customs. It is possible to provide the following services: insurance and tracking of postal items, cash on delivery, delivery or sending of parcels outside business hours. Clients are provided with consultation on " Hotline" company. Every client with questions or difficulties can count on individual approach. It is important that EMS works with individuals and corporations.

Express delivery EMS Russian Post

Geographically, EMS Russian Post operates throughout the country and issues IPOs. An EMS client can register their shipment at any EMS branch. If the client cannot register in the office or does not want to, it is necessary to call an EMS courier. Fast delivery will bring the item into the hands of the recipient in a short time. Principle of operation express delivery EMS inside Russia:

• To send from outside the EMS office, you must call a courier.


• The sender is obliged to fill out all accompanying documentation himself, except for the fields for official information, which are filled out by the courier or operator.


• It is mandatory to inform the courier about what the item being sent is. The courier has the right to inspect the shipment to identify items prohibited for shipment.


• The courier delivers the shipment to Sorting center, where all procedures for registration of departure and clearance will be carried out. After completing the operations, the shipment will be sent to the recipient.


• Express delivery EMS works in such a way that the shipment is delivered “to the door” of the addressee.


• If the shipment has not been delivered: the courier is obliged to inform the addressee about the received shipment by accessible means (by telephone, notification). If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.

How express delivery from abroad works:

• All EMS MPOs to the recipient country Russia are registered in Track&Trace EMS - a unified tracking system. Using the issued track code on the website, you can track the shipment.


• Procedures customs departure mandatory for all IGOs ​​to and from Russia.


• Clearance of a postal item at customs takes three working days, after which the item is handed over to the delivery service.


• Delivery of the shipment to the addressee's door.

Restrictions for postal shipments within Russia:

• The weight of postal items should not exceed 31.5 kg


• In terms of size - one side of the item should not exceed 1.50 m


• Another calculation formula: parcel length + largest circumference (other than length) = amount, which should not exceed 3 m

Insurance of EMS Russian Post shipments

EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the procedure for insuring your shipment at any EMS Russian Post branch and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is required to present the object of insurance to the courier or operator at the EMS office. To obtain insurance, it is important to remember that the amount must correspond to the cost of the investment:

• The minimum insurance amount is RUB 3,000.


• The maximum amount of insurance for correspondence is 20 thousand rubles.


• The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.


• Maximum sum insured for precious metals- 1 million rubles.

If the insurance amount is 10 thousand rubles or more, the sender is obliged to confirm the value of the investment with documentation for this investment.

customs control

For residents of Moscow (private and legal entities) EMS Russian Post provides services for registration of IPO for customs control. List of EMS Russian Post services for individuals:

• Checking the correctness of filling out the documents provided to the Customs Service for passing the IVOO


• Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made


• Registration and verification of the declaration (exact indication of the name of the sent attachments and their value in the language of the recipient country, English or French)


• Client consultation

There are two options for passing customs control. The first one is with a customs receipt order. The addressee pays EMS Russian Post the amount customs duty. The amount will be transferred to the Customs Service. The second is with a customs notification. This means that MPO will take place customs control.

EMS Russian Post tariffs

Things to consider when calculating express shipping costs:

• The distance that the shipment will cover


• Tariff zone of the sender and recipient


• Postage weight


• Availability of additional services

For each item there is an additional charge to the amount payable. For hard-to-reach regions: surcharge of 110 rubles. (including VAT) for each kg of shipment weight (weight is rounded up). Shipments for which insurance is issued add 0.6% of the insurance amount to the delivery cost, VAT - 18%.

Forms of payment

You can make payment for the services provided by EMS Russian Post:

• In cash to the EMS courier or at delivery points.


• By bank transfer. The client receives a current account where he transfers the specified amount. The account belongs to EMS Russian Post - a branch of the Federal State Unitary Enterprise "Russian Post". Payment by third parties is also possible for companies with which an agreement has been concluded.


• Pay to the recipient. This is only possible if an agreement has been concluded between the recipient and EMS Russian Post.

EMS Russian Post for individuals and corporate clients provides the following services:

• Packing by EMS


• Everything related to customs


• Forwarding


• Insurance


• C.O.D


• Delivery of online purchases


• Payment of compensation

EMS Russian Post website

The official website of EMS Russian Post is www.emspost.ru. Everything is collected here helpful information for EMS customers. On home page On the site you can calculate the cost and delivery time within and outside the country, and track the EMS shipment using the existing track. On the website you can find out:

• More about delivery regions across Russia: locations of offices and collection points for EMS shipments, see the list of branches located in hard-to-reach regions.


• Control deadlines for the passage of shipments within the country and abroad.


• More about EMS shipments from abroad.


• Get acquainted with the tariffs for MPO express delivery, find out about tariffs in the zone international network, about restrictions on delivery territory.


• Familiarize yourself with the types and costs of branded packaging.


• Acquainted with detailed list items and substances prohibited for shipment.


• View a sample additional agreement.

The client can fill out a form to receive SMS notifications. There are two types of notifications: about the delivery of the item and about the receipt of the item at the address OPS. The cost of one notification is 1 ruble. Other useful information available for download:

• Application form for shipment insurance.


• A guide to tariffs, which describes: tariffs by city, by region, by Russia, by country of the world.


• Bank details for payment.


• Referral form.

Also on the website you can conclude an agreement between EMS Russian Post and legal entities.

Contacts EMS Russian Post To contact EMS Russian Post, use the feedback form on the main website. Unified information service EMS Russian Post - 8 800 200 50 55 (calls within Russia are free) Residents of Moscow and St. Petersburg can contact client offices

EMS (ExpressMailService) is an express delivery service for letters and parcels. Shipments are made to all cities of Russia and abroad in as soon as possible. One of the main features of EMS is the delivery of items directly into the hands of the addressee.

EMS is an international service created back in 1998 and currently uniting 190 participating countries, between which it is possible to send items using this system. In Russia, the representative of this service is Russian Post.

Sending parcels, parcels and letters by express delivery is much more profitable in financially and from a time saving point of view.

Also, express mail delivery has other advantages:

• delivery of items by courier in person;
• the ability to accurately track the location of the shipment;
• wide geography of service (more than 40,000 post offices throughout Russia);
• Packing and delivery by courier is free.

Types of shipments and maximum weight of parcels

EMS shipments have certain restrictions on the weight and dimensions of the package. The total sum of the length, height and width of the packaged item must not exceed three meters, and the length of such a parcel must not exceed 150 centimeters.

EMS parcels sent within the Russian Federation may have Weight Limit 31.5 kg, but other restrictions apply when shipping to other countries. Thus, parcels weighing up to 20 kg (with full list countries can be found on the Russian Post website).

Parcels up to 10 kg are allowed to be sent to the Caicos States, Turks, Gambia, Cuba and the Cayman Islands. For all other countries, parcel weight is limited to 30 kg.

How to calculate EMS delivery

Depending on the destination, ems delivery will differ in price: the further the shipment is made, the more expensive the service will cost. You can calculate the exact cost of sending on the Russian Posts website using a special service.

Also, for an additional fee, the sender can arrange additional services:

• SMS notification about delivery of the parcel to the addressee;
• content inventory;
• indication of declared value;
• payment of the parcel by the addressee by cash on delivery.

Based on this, when sending EMS, delivery can be calculated with an accuracy of a few rubles.

Packaging EMS shipments

The parcel must be properly packaged before dispatch: this process requires compliance certain rules.

But some nuances remain at the discretion of the sender, for example, the choice of packaging. The sender can pack the parcel in any soft shell, cardboard, wooden or plywood box, or polymer container.

It is necessary to take into account possible mechanical impacts on the cargo, so packaging must be selected so that valuables are not damaged during shipment. But the packaging method when sent abroad should not deprive customs officers of the opportunity to inspect the cargo.

It is better to additionally protect any fragile and valuable items by wrapping them in appropriate packaging materials, while contact with the walls of the hard packaging and impacts on them should be avoided.

If liquids are sent, they must be packaged in such a way that during shipment their contents do not leak out due to mechanical stress. It is advisable to line containers with liquids with absorbent materials so that the liquid is absorbed by them in the event of damage to the main packaging,

Powdered substances have their own rules. Thus, dry coloring powders should be sent only in sealed metal boxes, which in turn are placed in durable boxes. Such boxes must contain appropriate protective material inside.

How to arrange express delivery

EMS shipments are processed at the post office. This procedure involves filling out documents using the following forms:

1. Address Label (Form E-1).
2. Form required when shipping more than 10 individually packaged items at a time (F 103).
3. Customs declaration for goods (CN 23).
4. Customs declaration for documents (CN 22).

The last two documents are filled out for shipments to other states.

EMS parcel tracking

EMS shipments, like valuable parcels, can be tracked using a track code that is assigned to the parcel upon registration. The Russian Post service will help you be aware of the location of your parcel: just enter the parcel’s track code in the appropriate field to see where it is now.

Tracking ems shipments to other countries is carried out using an identifier, which differs from the track codes for shipments within the Russian Federation. IN in this case such a code will contain not only numbers, but also letters of the Latin alphabet (the digital code is assigned only to parcels sent within Russia).