What does a business letter look like? How to write and format business letters correctly
In principle, questions about how and by what means can be created and sent should not arise. However, not everyone is ready to immediately begin this task when it comes to official letters, especially when the author of the letter expects to receive a response. I'll open it for you little secret business correspondence, the stricter the character and style of the letter, the greater the chance of a response from the recipient. In this lesson, I will provide several sample emails that should help users decide on their own style and subsequently compose messages in the most competent way.
First, we need to decide what nature the letter we are creating will be. I divide all outgoing emails into three main types:
- Business offer
- Business inquiry
- Friendly address
Accordingly, for all three types I have template blanks, both in the form of simple text files, and in the form of templates tailored to specific mailers. Let's move on to each of them in order.
Business offer
Hello (Good afternoon), [name of the person being addressed]!
It is advisable to indicate the name in any letter when communicating, because a personal address puts a person in a friendly mood. However, if you still can’t find out the name, a template greeting will suffice.
Let me introduce to your attention a new service (new product) from our company [company name].
Let me offer cooperation in the field of [name of field of activity].
Next, briefly describe the advantages of your proposal in terms of price or some quality characteristics. The main thing is not to overdo it. Megabytes of text, and even supplemented with bright, meaningless pictures, only scare people away. If the recipient of the letter is interested in your offer from the first lines, he will definitely contact you for additional information.
If you are seriously interested in necessary people contacted you the first time you contacted us, it makes sense to think about accessibility not only by email. It would be a good idea to create accounts in services such as ICQ andSkype. Sometimes it is much easier for a person to contact you by regular phone, if, of course, you thoughtfully left the number in your signature.
Why do you need to duplicate your own e-mail address in the signature, you ask, if it is automatically forwarded mail server. The rule here is that excessive information in business correspondence is never unnecessary. Let’s imagine a situation where your letter is received by a person who is potentially not interested in the offer, or who is simply not competent to respond to it correctly. It forwards the received message to another user, but for some reason, information about the true sender is lost from the automatically added data, which makes it difficult to contact you. However, it will always be enough to look at the signature to determine the author of the letter and his necessary contacts.
Business inquiry
Hello (Good afternoon)!
Or, if the addressee's name is known, then (Dear, [Name, Patronymic])!
Please provide information about the product (service) [name of product/service] with a description full specifications and competitive qualities.
Based Federal Law RF [document number and date], please provide information [describe the data necessary to obtain].
You can also contact the management of a particular service on the Internet if your rights are violated.
In connection with the violation of clause [clause number in the user agreement] of the user agreement, namely: “[quote full text named point]”, I ask you to conduct an investigation and take appropriate sanctions against the culprit [responsible (if we're talking about about service employees)] persons [site (name of site)]. Please report the results of the inspection and the sanctions imposed to [your own email address].
Friendly address
Greetings (Good day) (Hello), [person's name]!
When you first contact us in a friendly manner, a good indicator will be the completeness of your text message. Correctly written, voluminous text will indicate your high interest in contacting the right person and will arouse the desire for a response. Don't forget to open up the conversation with a few initial questions.
Example email
(electronic correspondence)
Letter of offer of cooperation
Subject: Proposal for cooperation.
Data: 05.20.0216
From: [email protected]
To: [email protected]
Chairman of the Board
Union of Manufacturers alcoholic products
Dobrov D.E.
Dear Dmitry Evgenievich!
The Union of Alcohol Producers (UPAP) is the leading association of industry leaders in the domestic alcohol industry. The active work carried out by your organization in relation to the creation of a civilized market for alcoholic and liquor products in the Russian Federation commands respect.
Of course, concern for the quality and safety of manufactured products is one of the priorities of SPAP, and its participants are conscientious manufacturers who pay great attention to these aspects.
AIG is one of the world's largest insurance institutions. The international company has been in the insurance market for 90 years and has offices in 160 countries. Russian division The company has been operating for more than 15 years.
Cooperation with food and beverage manufacturers is priority direction our company. Guided by many years of international experience of AIG in Russia, a unique insurance program for alcohol industry enterprises was developed (product liability insurance and product recall from the market).
We believe that this program is of potential interest for SPAP participants, because A product such as alcohol requires a special approach to the quality of raw materials, packaging and safety for the consumer.
Based on the above, we approach you with an invitation to discuss the potential for cooperation in this area.
We will be grateful for your professional assessment such cooperation and ask you to establish a procedure for further interaction between our companies. We are ready to consider any of your proposals on the format of joint work.
Sincerely,
Andreev Pavel
Vice President of AIG
Tel.: 8-495-xxx-xx-xx
8-915-xxx-xx-xx
[email protected]
Invitation letter
Subject: Invitation to the seminar
Data: 06/25/2016
From: Anna Simonova
To: xxx-xxx-xxx
Dear partners,
March 17, 2016 We invite you to join the seminar on building international programs insurance, which will be held especially for AIG partners Mark Goldenberg- Regional Advisor for AIG International Insurance Programs.
Mark comes to Russia specifically to conduct a series of training events, as he has the most extensive experience in insuring multinational companies.
Considering the current experience in offering international programs for Russian clients with an international presence, I am sure that this seminar will be very interesting and will answer many questions in this area.
I am enclosing the invitation and the seminar program.
I ask you to forward this invitation to colleagues who would be interested in this topic.
Registration is carried out by replying to this letter. Participation is free, the number of places is limited.
Address of the seminar: Russia, 125315, Moscow, Leningradsky Prospekt, 72, building 2, floor 3
We will be glad to see you!
Sincerely,
Anna Simonova
Head of training programs
AIG
Tel.: 495-777-11-11
8-916-777-45-56
[email protected]
Letter of request to organize a meeting
Subject: Organizing a meeting with Elena Firsova
Data: 06/25/2016
From: Cherkesov Ilya
To: Ivanova Galina
Dear Galina Nikolaevna!
If your offer is valid, next week (from June 6 to June 10) I could come at any time convenient for Elena Petrovna.
I will be very grateful if you inform me of Ms. Firsova’s decision.
Sincerely,
Vadim Tatarenko
AIG company manager
[email protected]
Letter requesting contact
Subject: Elena Firsova's phone number
Data: 06/25/2016
From: Cherkesov Ilya
To: Ivanova Galina
Dear Galina Nikolaevna!
Thank you again for the meeting and constructive conversation.
I would be very grateful if you send it to the specified address or notify me by phone.
Thanks in advance!
Sincerely,
Vadim Tatarenko
AIG Company Manager
Tel.: 495-777-11-11; 8-916-777-45-56
[email protected]
Letter of response to an aggressive letter from a client
Aggressive letter from the client:
Subject: You were absolutely crazy!
Data: 02/20/2016
From: Petrov Andrey
To: [email protected]
How can I get back the money I paid for your damn service. I'd rather spend it on something else than your pornographic system. Use your damn servis.tutu.net yourself.
Andrey Petrov
Reply to an aggressive client letter
Subject: About a refund and a solution to the issue! | WORK ALGORITHM |
Hello Andrei! | |
If I understand you correctly, you are dissatisfied with the work of our service and you would like to get your money back. | 2. Clarifying with the addressee our understanding of the request/claim/question. This is especially necessary if the addressee’s letter is chaotic and it is difficult to understand the essence of the problem. |
I'll let you know how this can be done. | 3. Provide the addressee with very clear and complete information on the issue that interests him. |
Andrey, just like you, I am uncomfortable with the situation, as a result of which you are ready to stop interacting with us. I think both we and you are the losers in this case: we lose the client, and you lose the opportunity to use our service (I assure you, the service is quite convenient and effective!). If you are ready to take the time to sort out the situation, write to me what happened that you require a refund. We will understand the reasons and help you make using our services as comfortable and effective as possible for you. | 4. Comments and emotional aspect. |
P.S. The only request: let's communicate within the framework of normative vocabulary. | 5. Using a postscript, express your attitude towards the addressee’s use of incorrect writing style. |
Sincerely, Elena Ivashchenko Customer Service Manager |
A cliché for expressing a request not to use profanity in correspondence:
Please try not to use inappropriate language. It does not contribute to a constructive solution to the issue.
We inform you that we reserve the right not to respond to letters containing vulgar or rude language addressed to the company or its personnel.
Letter of refusal
Client letter
Good day, Andrey!
I am writing to you with a formal request.
Our company supplies industrial equipment, as well as spare parts for food industry enterprises. Since 2010 we have been your regular customers.
We thank you in advance for your understanding and support!
Sincerely,
Marketing director
CJSC "Pishcheprom"
Roman Petrenko
Tel.: 495-777-77-77
8-905- 777-89-45
[email protected]
Sample 1. Letter of refusal to a client's request
WORK ALGORITHM |
|
Dear Roman Petrovich! | 1. Calling by name is a sign of attention to the interlocutor. Helps avoid facelessness. |
We express our sincere gratitude to you for your long-term cooperation with our company. | 2. Thank you for working with the company (or just for the letter). |
Currently your company's discount is 10%. Over the past 12 months, your company has ordered services for... rubles The next discount threshold is…. rubles A 15% discount will apply from it. When you reach this threshold, your discount will increase automatically. | 3. State the specific reasons that do not allow you to satisfy the request (use the history of the issue, numbers, deadlines, procedures). |
If you decide to use the deferred payment service, please contact Irina Mikhailova (tel.: 495-777-89-21; [email protected] ). | 4. Express your understanding that the subject of the request is really important. 5. Offer alternative solution, if possible. |
6. Express your hope for continued partnerships. |
|
Sincerely, Andrey Ivanov |
Sample 2
Subject: About termination of cooperation
Data: 03/20/2016
From: [email protected]
To: Petrenko Ivan
Dear Ivan Nikolaevich!
We were glad to cooperate with your company for 7 years. We have always been satisfied with the good level of service and quality of products. However, for Last year a number of incidents occurred, such as: regular violation of delivery deadlines, unsatisfactory quality of goods, incorrect attitude of your company’s employees to these situations. As a result of all this, our interaction has reached a dead end.
In this regard, we, unfortunately, are forced to terminate cooperation with you upon expiration of the contract. Thanks for the years of service.
Sincerely,
Director
LLC "Makulatura"
Malakhov Gennady Viktorovich
Tel.: 8-945-xxx-xx-xx
[email protected]
_____________________________________________________________________________________________
Sample 3
Subject: Refusal to pay compensation
Data: 06/20/2015
From: aig.ru
To: Evgeniy Knysh
Dear Evgeniy!
Thank you for your long-term cooperation with our company!
To our regret, we are forced to refuse to pay you the required compensation in the amount of... rubles.
On this moment The company has established a different procedure for making decisions on insurance compensation, which you have been repeatedly notified about.
(See attached for a copy of this alert.)
In addition, you specified in statement of claim claims No. 4-6 are not insurable, since clauses 12.1-12.2 of the Agreement were violated.
We understand your situation well and, if you want to avoid similar precedents in the future, we offer to conclude an additional agreement with our company that allows you to compensate for losses associated with business risks similar to yours. (See additional agreement in the attachment)
We hope for your understanding and continued cooperation!
Sincerely,
AIG Manager
Tuchkov Vladimir
Tel.: 8-495-xxx-xx-xx
8-903-xxx-xx-xx
[email protected]
Letter of response to a justified complaint
Subject: Response to the complaint.
Data: 05/12/2016
From: [email protected]
To: Anna Kolesnikova
Dear Anna!
On behalf of the entire team of our factory, I would like to express my sincere regrets and apologize for the current situation.
Our factory has been working stably and efficiently in the clothing sewing and repair market for many years.
Your situation relates to rare cases, which are to blame for the so-called human factor.
We conducted an investigation, and those responsible for violating deadlines and rudeness were punished. According to the order of the factory dated April 13, 2016 No. 78/2, shift foreman V.V. Volkova was reprimanded, cutter A.P. Gusev was transferred as a tailor to the team for sewing men's outerwear.
The administration has taken urgent measures to fulfill your order. He'll be ready 15.05.2016. At any time convenient for you, the courier will deliver it to the address you specified.
Believe me, we are just as unhappy with the current situation as you are!
An integral and important part of modern business correspondence is the request letter. The samples and examples of wording presented in the article, as well as the indicated rules for writing it, will help you correctly compose the necessary text and format it in accordance with the customs of office work. We offer you a step-by-step guide to writing this type of appeal.
General information
A letter of request is relevant in cases where its author needs to obtain from other persons any information, documents, make a transaction or other business actions. It can be sent either to a specific person (manager, director, head of department, etc.) or to the entire organization as a whole. Your request for help must comply with generally accepted rules in business correspondence.
A letter is the face of a company; even the little things matter. Print it on company letterhead signed by an authorized person and with a seal (if available). Be responsible in choosing the font, its size and placement of text on the page. Don't neglect margins, red lines, and paragraphs. Often the first impression is formed just by looking at a document.
Step 1: Specifying the recipient
If you write an impersonal letter to a specific company, then most likely it will go to the reception or office, then to the manager and, ultimately, to the direct executor. Indicate the correct full name of the organization in the “header” of the text; it is best to also add the legal address.
As mentioned above, the optimal option is to indicate a specific addressee, that is, a personally addressed request for help. Always try to address yourself by your first and last name. For example, “Dear Alexander Viktorovich!” or “Dear Mr. Schwartz!” In this way, firstly, you will express your respect to the person, and secondly, a request addressed to a specific person imposes on him certain obligations, responsibility for its consideration and implementation.
In some situations, it would be logical to use a group of people, a specific team or part of it as the addressee. This is also relevant in cases where the request letter is sent to several addresses. Use wording such as: “Dear colleagues!”, “Dear accountants!” etc.
Stage 2: Compliment
It’s good if the official letter of request contains a compliment towards its addressee. By doing this, you seem to be answering his natural question: “Why are you asking me with this question?” You can note the past merits and personal qualities of a person, the status of the company, etc. Use in particular the following formulations: “Your company is a leading supplier...”, “You have helped many in solving complex issues in this area...”, “Your organization is a leading expert on the market in the field...”, etc. Do not forget that it is appropriate a compliment will come when the letter of request (samples and examples in the text) is of a non-standard nature and the addressee needs to be liked. Draw his attention to the qualities and merits that are relevant to fulfilling your request. However, we do not recommend crossing the very fine line between a good and correct compliment and rude flattery.
Stage 3: Justify the request
Any request must be justified, because the addressee must know why you are contacting him. Therefore, it makes sense to introduce it to the heart of the matter. At this stage, we recommend that you select the three most convincing arguments, which should be arranged in the text of the letter according to the following scheme: medium strength, weak, strongest.
The request may have varying levels of complexity, and you need to be prepared for the fact that the addressee will not always be interested in fulfilling it. In this regard, he must be convinced that its implementation carries potential benefits for him. Get the recipient interested so that he takes your document seriously.
A letter of request may contain a proposal to implement a certain opportunity that is attractive to him.
Examples of wording
- “At all times, enterprising and business people strived not only for material success, but also for personal growth, in order to be forever remembered by people for their good deeds, to gain their respect."
- “Of course, your main goal is to improve the standard of living of the city’s citizens.” You can use this wording in particular when you are writing a letter of request to a deputy, for example, to provide premises for kindergarten, arrangement of a playground, etc.
You can also voice a problem that is relevant to the addressee, show him how your request can help him in solving it or in realizing certain opportunities.
It happens that you have nothing to offer the other party, or it is inappropriate in this context. In this case, the best way out is to talk about the significance of your request. Describe the situation as accurately and completely as possible, so that it touches your soul. If there is no heart-warming moment in your story a priori, provide facts and focus on cause-and-effect relationships. Tell us about what will happen if they refuse you or, on the contrary, agree to help.
Step 4: State your request
When the addressee is mentally prepared to accept your request, it can be stated. Keep your text concise, avoiding long or convoluted sentences, as well as ambiguity or innuendo. The request letter (samples and examples of wording in the text) should be concise and clear in meaning. So, if you are asking to purchase any equipment for a company, then indicate the completeness, price and quantity:
“To equip the emergency department, the hospital needs a new car, the cost of which is 3.5 million rubles. We ask you to help us purchase it."
Or, for example, a request to reduce the rent should be specific: “We ask you to reduce the rent for the premises to the level of 500 rubles. per sq.m until the economic situation stabilizes.”
Stage 5: Recap
At the end of the letter, you need to summarize your request. Repeat it again and focus on the fact that the recipient receives benefits if he provides you with the requested help. However, the text of the request should be slightly modified. Returning to the same example of reducing rent, we propose the following formulation:
“If you agree to reduce the rent to 500 rubles. per sq.m., while the current economic situation stabilizes, you will be able to help preserve more than 20 jobs, and also will not incur losses due to a complete lack of payment.”
Remember, it is important to repeat not only the request, but also the benefit that can be obtained from its implementation, and it does not have to be material. Many large companies willingly act as sponsors, investors and engage in charity work.
We think that now, after studying the process step by step, you will not have a question about how to write a letter of request. It is enough just to take into account all the rules of business correspondence and some nuances. We suggest you also study another example.
Example
Dear Felix Petrovich!
For several years now, your company has been organizing practical training for students at the enterprise, helping them put the knowledge they acquired at the university into practice.
You, as the head of the HR department, are a person interested in attracting new employees, young and promising engineers, and highly qualified specialists. Today this profession is one of the most in demand. Many students would like to learn about its capabilities, subtleties and significance.
In this regard, we ask you to organize a meeting of the chief engineer with applicants and 1st-2nd year students on April 25 at 17:00 at your enterprise.
By talking about the advantages and secrets of the profession today, you are laying a reliable foundation for training specialists and professionals of tomorrow. Perhaps, after a few years, one of them will bring your enterprise to new level development.
With respect and gratitude,
Rector of the University I.Zh.Bychkov
Having studied the information about what requirements a letter of request must meet, samples and examples of wording, you can easily cope with writing it in practice.
Good day, friends.
Once while corresponding with his future partner from Ireland, one of my acquaintances used words and phrases like hereby And acknowledge receipt of in your messages. He was quite embarrassed when they met in Russia, and John (that was his partner’s name) joked (very delicately) about his excessive officialdom. Their further communication led to the fact that business style my friend became more natural, and with his help John began to understand the different semantic shades of Russian obscene language...:)
Today I will be happy to tell you how to correctly write a business letter to English language. You will become familiar with both the basic principles and rules of business correspondence and some of its nuances. Let's look at the main types of letters, the structure common to all, as well as the typical phrases often used in them. Perhaps, after reading this article, you will not become an ace in writing business messages, but you will definitely increase your level.
Contents:
Nowadays, correct design, competent construction and a well-chosen style of business writing are very important. By the way you conduct business correspondence, your partner creates the first impression about your professionalism and the solidity of the company you represent.
Let's take a look at some of the features of preparing such messages.
Basic types of business letters
- Congratulations –
- Offer -– sent to your potential business partner with your terms and proposals for cooperation.
- About hiring -– notifies you that you have been hired.
- Statement -– contains your resume and your offer as an employee.
- Refusal-– a businesslike “turn-and-go” response to your statement or proposal.
- Complaint -– contains a complaint or claims about the quality of the purchased product or services provided.
- Letter of apology –- This is a response to a letter of complaint.
- An inquiry-– sent when it is necessary to obtain information about a service or product.
- Letter of response to a request –– it actually contains the requested information.
- Letter of gratitude -– here, it seems, everything is clear.
There are also a huge number of types and subtypes of business messages ( Order, Response to Order, Invoice, Statement etc.), and it will take more than one article to pay attention to the majority.
Kind regards is an excellent and serious guide from a foreign author, a communications specialist, who has collected in this book her and others’ experience of conducting business correspondence in English. There you will find many live examples and tips.
Business correspondence in English is also a popular book. There are many samples, even more common clichés, as well as a lot of advice and recommendations from the authors. As they say, study and apply!
Steep online course in business English from Lingualeo - after completing it, you can gain confidence both in correspondence and in conversation on business topics. By the way, you can try it for free before purchasing.
General principles
Graphic design must comply with the following:
- All sentences start from the same vertical line.
- The text is divided into paragraphs without red lines.
- To simplify perception, we divide the written text into semantic blocks of approximately equal size.
- The white space should evenly surround the text. Don't put one or two lines of text at the top of the page if the letter is small. Do not print to the bottom edge of the sheet and do not narrow the margins; if the message is long-winded, it is better to use the second page.
By style:
- Do not use colloquial abbreviations in correspondence - write You are instead of You"re, etc.
- Do not solve two problems at the same time in one letter - it is preferable to write two letters.
- Decide which tone will be more appropriate - formal or relaxed.
- It is necessary to take into account those rules that we do not have, but have specific meaning they have national and territorial characteristics.
Components
And now we will analyze the so-called skeleton of a business letter, its structure and arrangement of elements:
- Heading(a cap):
A) The sender's address is in the upper left corner. If the letterhead is branded, then the address has already been entered.
B) The recipient's address is on the left, below the sender's address. Format: from smallest to largest (Name, house number, street, city, zip code, country).
IN) Date - three lines below the recipient's address or in the upper right corner. Format: day/month/year. No commas are used. - Greetings(appeal), or how to start a letter.
- the main idea(the main text of the message) - in the central part of the letter.
- Final phrase(expression of gratitude and further intentions).
- The final formula of politeness; Signature; First name, last name and position of the sender.
- The attachment- indicates that the letter contains Additional materials(advertising booklet or brochure).
- May contain P.S., initials of the performer.
Here is a sample business request letter with translation into Russian:
John Stewart
1304 Sherman Ave.
Madison, WisconsinLemann & Sons
3597 43rd Street
New York, NY 12008With reference to your advertisement in Business Weekly Journal could you please send me a more detailed description of your monitors.
I would also like to know about discounts that you provide.Yours faithfully,
Translation:
From: John Stewart, 1304 Sherman Avenue, Madison, Wisconsin
Attn: Lehmann & Sons, 3597 43rd Street, New York, NY 12008
May 24, 2015
Dear Sirs,
With a link to your advertisement in the business weekly
could you send me more detailed description your monitors.
I would also like to know about the discounts you provide.
Sincerely,
John Stewart
Sales Manager
Now let's take a closer look at the elements.
The address or greeting should look like this:
Dear Sirs, Dear Sir or Madam-if you do not know the recipient's name
Mr/Mrs/Miss/Ms[last name] - if you know the recipient's name
Dear Frank, - if the person is familiar to you
Dear sales manager– if only the position is known (in this case, sales manager)
The politeness formula before signing looks like this:
Kind regards, - Sincerely…
Yours faithfully, Sincerely yours - if the addressee’s name is not known to you
Yours sincerely, - if you know the name
Now you have a general idea of how to write messages business partners and various companies.
Standard Expressions
Here are some typical phrases as an example:
It is very kind of you to- it's very kind of you
We apologize for- We apologize for
Please let me know-Please tell me
According to- In accordance with
In case- When
As you requested– At your request
Until now- Still
With reference to your– Regarding your
Unfortunately- Unfortunately
We enclose– We are enclosing
We are sorry- We regret
How to end a business letter? A few more polite phrases:
Thank you for responding to my offer— Thank you for responding to my proposal.
We look forward to hearing from you soon— We hope to receive your response in the near future
And at the end before the signature:
With best regards- Best wishes
With respect- Sincerely
With thanks for your cooperation– With gratitude for your cooperation
With best wishes- Best wishes
Are you tired of theory yet? Then a little practice!
This time a letter of refusal (such a letter must be written in a correct and delicate style):
Mr Robert Brown
General Manager
KLM Co Ltd
32 Wood Lane
London
Great Britain WC37TPJohn Stewart
1304 Sherman Ave.
Madison, WisconsinThank you for sending us your resume.
We are sorry to inform you that your candidature does not suit us/
kind regards,
Translation(translate the address and date yourself):
Dear Mr. Stewart
Thank you for sending us your resume.
We regret to inform you that your candidacy is not suitable for us.
Sincerely,
Robert Brown
CEO
Who is not yet familiar with EnglishDom, Run there to sign up for a free trial lesson! There you will be matched with the ideal teacher - one who would suit your personal preferences, language learning goals and your lifestyle.
You will begin to understand business English, speak it and write excellent business letters that will impress all your partners and colleagues.
This is what you dream about, right?
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Emails
Everyone's favorite e-mail messages account for about 80% of business turnover. It differs from ordinary correspondence in being more specific and concise. They try to use unnecessarily long phrases avoid In addition, they use acronyms (phrases formed from the first letters of a phrase), as IMHO. Electronic correspondence is characterized not only by personal messages, but also by mailing lists (the BCC field is used when confidentiality is required). Well, the main difference is that most people prefer to refrain from transmitting confidential information by email.
Of course, in the era of “OK Google!” you don't have to search difficult paths and simply paste the typed text into the online translator. You will most likely be understood, but you are unlikely to achieve a favorable impression. Remember, the quality of your business correspondence is an indicator of the quality of your company.
Thank you for reading my article to the end. Advise your friends to read it on social networks! Who knows, maybe someone needs this information here and now!
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Bye everyone! Take care of yourself!
