Ems tracking of international mail. EMS tracking

China EMS specializes in domestic and international express mail and is the largest logistics provider with a presence in 31 provinces in China. An important feature of the company is that it guarantees reliable and fast delivery of goods by courier services. Tracking an epacket parcel is easy and convenient for a resident of any location globe– this can be done on the website or through mobile app. ePacket is a popular method of delivering orders from various online stores, including on a platform such as AliExpress.

epacket parcel tracking

Collaborating with big amount online stores, EMS China has developed a convenient tracking system postal items to any country. To track epacket, it is enough to know the international track number, consisting of a combination of letters and numbers. You can find it on your order page on the store’s website or by asking the seller. Most often, after paying for the order, a message with a track number is sent to email. EMS China allows you to track up to 20 parcels simultaneously, and the company has developed a convenient notification method - information about all changes in the location of the parcel is sent by email or SMS message. This allows you to significantly save time and eliminate the need to frequently visit the site. Quality work The resource allows customers to always be aware of the status of the order; situations when the epacket track is not tracked are extremely rare. If you have any questions, you can contact the company’s specialists, and the most convenient tracking package is provided by the mobile application. All order tracking services are provided free of charge, and the application can be launched by any smartphone on the Android and IOS platforms. Delivery of an order from AliExpress via ePacket is much faster than standard delivery - about two to three weeks. Information about the parcel is provided from the moment of payment until delivery is confirmed, and the history of previous orders is also saved. ePacket allows you to track your parcel regardless of the recipient country, the information is always accurate and up-to-date.

Service you can trust

The processing and delivery of parcels is handled by a division of the international company EMS. It has been operating in China for almost 30 years, gaining experience and constantly improving its service; today the company has more than 16 million employees. As a rule, the parcel is delivered by courier to the address. Regular customers Online stores usually prefer this delivery method, since the overpayment for ePacket is minimal, but you can be sure that the package will not get lost in transit, will not be damaged, and will be delivered on time. Delivery delays may occur due to problems at customs, but thanks to the parcel tracking service, the buyer will be warned about this. Using ePacket when ordering goods from Chinese online stores guarantees quality tracking and maximum speed delivery.

When receiving and sending parcels and letters through traditional post offices, many would probably dream of using a faster delivery service. And it already exists. These are EMS items from Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from recipients.

"EMS Russian Post": what is it?

"EMS Russian Post" is an operator subsidiary of the FSUE "Russian Post". It is a full member of Express Mail Service (EMS), an organization that unites similar express mail operators from 192 countries. Such an association was created within the framework of the Universal Postal Union.

"EMS Russian Post": what is it? delivery of goods and documents, which has 42 thousand branches throughout the country. There are 26 of its structural elements located in the largest Russian cities. 9 thousand post offices in the Russian Federation are capable of receiving and sending EMS items from Russian Post. The service delivers letters and parcels to the most remote corners of the country and to 181 countries around the world. An exception within Russia will be some high-mountain villages of the Chechen Republic and part of the settlements of the Magadan region.

The peculiarity of forwarding is door-to-door delivery, both within one city, region, country, and world. The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMS shipments of Russian Post is registered, i.e. is carried out using the tracking number provided in the receipt. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

The main services of the company are as follows:

• Express shipments with cash on delivery.
• Customs clearance of postal international shipments.
• Insurance of both parcels, parcels and valuable letters.

Delivery of "EMS Russian Post" began its work on the first day of March 2004. Its current director is Sergei Konstantinovich Malyshev. The service employs more than 2 thousand people. For example, the company’s income in 2009 was 1.8 billion rubles, and in 2013 the turnover was 3.025 million rubles. Every year, EMC service employees process up to 3 million items.

Express delivery history

To learn more about what it is - "EMS Russian Post", a brief acquaintance with the history of express delivery will also help. This service originated back in 1985 - to quickly exchange postal cargo and correspondence between postal administrations different countries. Its work was coordinated by the EMS cooperative, which eventually covered over 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes.

The USSR joined the service in the 1990s. Soviet citizens could then exchange express mail with recipients from 18 countries. Within the Union, the EMS operated in six cities: Moscow, Kyiv, Leningrad, Vilnius, Tallinn, Riga. For the first 13 years, the service was represented by Garantpost.

Only in 2003, the Federal State Unitary Enterprise "Russian Post" was created, uniting over 40 thousand post offices throughout the country. And the right to provide EMC services similar organization received on next year after its founding. In 2005, EMS Russian Post was separated into a separate structural division.

Now let’s talk specifically about the details: restrictions, rules for sending/receiving, tracking EMS items of Russian Post.

Restrictions for parcels

The restrictions for Russian express shipments are as follows:

• The sum of three dimensions is no more than 300 cm, and the length should not be more than 150 cm.
• Weight Limit:
  • In the Russian Federation: 31.5 kg.
  • For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
  • For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
  • Shipments to other countries: 30 kg.

Shipping instructions

What is "EMS Russian Post"? Convenient and fast departure. This is done according to the following algorithm:

1. Check that the package does not contain prohibited contents, such as weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable products and anything that may pose a danger to employees in contact with the parcel.
2. For small letters and parcels, free EMC packaging is provided - a 60x70 cm envelope. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of Russian Post.
3. Call the courier through the form on the Russian Post website or by calling the hotline. You can also send the parcel through a post office employee.
4. The same courier or postal employee can provide you with additional services: an inventory of the attachment, cash on delivery, delivery notification via SMS.
5. Be sure to keep the receipt or a copy of the form given to you by the employee - it is legal document, confirming the fact of receipt of property from you. In addition, it contains a track number by which you can track EMS Russian Post.

Receiving the parcel

Receipt of the parcel by the addressee is carried out as follows:

• You can provide the addressee with the track number so that he can track the EMS Russian Post mail item.
• Both the recipient himself and his authorized representative can receive the parcel by presenting an identification document. In the latter case, a notarized power of attorney is additionally required.
• On the day of delivery, the courier will call the recipient. If it was not possible to reach the recipient by phone, he will receive a notification in mailbox.
• The recipient can agree on a convenient delivery time independently - just call the hotline. It is also possible to pick up the parcel at the post office yourself.

A number of additional services

We list additional useful EMC services:

• SMS notification(only for parcels within the Russian Federation). The sender will be notified by SMS about the delivery of the parcel to the department and its delivery to the addressee.
• Declared value. Parcel insurance - if the parcel is lost or damaged, you will receive the appropriate monetary compensation. The maximum amount is 50 thousand rubles.
• C.O.D. To receive your shipment, the recipient must pay the amount you specify. However, it should not exceed the declared value.
• Contents Inventory. You receive in your hands a list of attachments in the parcel certified by the postal worker with the date of its dispatch.

Parcel tracking "EMS Russian Post"

You can track the movement of an EMS shipment, as well as a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode. Represents a combination of 13 characters, for example, EU123456789RU, where:

• EU - capital Latin letters (to track "EMS Russian Post" in various services, you also need to enter them in capital letters in a special window). The letter "E" here indicates that the direction is EMS.
• 123456789 is a unique digital number.
• RU - letter code of the country of departure.

Tracking Services

To track EMS Russian Post parcels, you can use one of the convenient services:

• Official website or smartphone application of Russian Post.
• "Where is the parcel".
• Postal Ninja.
• GDETOEDET.
• Track24.
• "Track your parcel" and so on.

FAQ

We will devote this section to answers to frequently asked questions.

• How much does it cost to call a courier service? The service is free - you only pay for the fact of sending.
• Who can use EMC services? Both individuals and legal entities.
• How to calculate the preliminary cost of a shipment? This can be easily done using a special calculator on the Russian Post website. Necessary data for calculations: addresses of the sender and recipient, weight of the parcel and, if necessary, declared value.
• Can the recipient pay for the parcel? No, the cost of sending is paid only by the addressee. At your request, the addressee can only pay the price of the parcel specified by you to receive it.
• Are EMS parcels sent post restante? Yes, such a possibility is guaranteed to exist within the Russian Federation. For a specific international shipment, it is worth clarifying this issue with the operator hotline"Russian Post".
• What are the delivery times for EMS parcels? To know up-to-date information The official website of Russian Post will help you. To do this, go to the "Tariffs and terms" section. Delivery times for international shipments will naturally be slightly longer than Russian ones. Their calculation is presented in detail in the EMS Operating Manual.
• Where can I not receive an EMS shipment? From Norway, Denmark, Luxembourg, Iceland, Canada, Austria.

EMS mail is a fast and reliable alternative to traditional mail. It is also distinguished by additional convenience: door-to-door delivery by courier, regardless of the distance between the sender and the addressee.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

EMS (ExpressMailService) is an express delivery service for letters and parcels. Shipments are made to all cities of Russia and abroad in as soon as possible. One of the main features of EMS is the delivery of items directly into the hands of the addressee.

EMS is an international service created back in 1998 and currently uniting 190 participating countries, between which it is possible to send items using this system. In Russia, the representative of this service is Russian Post.

Sending parcels, parcels and letters by express delivery is much more profitable in financially and from a time saving point of view.

Also, express mail delivery has other advantages:

• delivery of items by courier in person;
• the ability to accurately track the location of the shipment;
• wide geography of service (more than 40,000 post offices throughout Russia);
• Packing and delivery by courier is free.

Types of shipments and maximum weight of parcels

EMS shipments have certain restrictions on the weight and dimensions of the package. The total sum of the length, height and width of the packaged item must not exceed three meters, and the length of such a parcel must not exceed 150 centimeters.

EMS parcels sent within the Russian Federation may have Weight Limit 31.5 kg, but other restrictions apply when shipping to other countries. Thus, parcels weighing up to 20 kg (with full list countries can be found on the Russian Post website).

Parcels up to 10 kg are allowed to be sent to the Caicos States, Turks, Gambia, Cuba and the Cayman Islands. For all other countries, parcel weight is limited to 30 kg.

How to calculate EMS delivery

Depending on the destination, ems delivery will differ in price: the further the shipment is made, the more expensive the service will cost. You can calculate the exact cost of sending on the Russian Posts website using a special service.

Also, for an additional fee, the sender can arrange additional services:

• SMS notification about delivery of the parcel to the addressee;
• content inventory;
• indication of declared value;
• payment of the parcel by the addressee by cash on delivery.

Based on this, when sending EMS, delivery can be calculated with an accuracy of a few rubles.

Packaging EMS shipments

The parcel must be properly packaged before dispatch: this process requires compliance certain rules.

But some nuances remain at the discretion of the sender, for example, the choice of packaging. The sender can pack the parcel in any soft shell, cardboard, wooden or plywood box, or polymer container.

It is necessary to take into account possible mechanical impacts on the cargo, so packaging must be selected so that valuables are not damaged during shipment. But the packaging method when sent abroad should not deprive customs officers of the opportunity to inspect the cargo.

It is better to additionally protect any fragile and valuable items by wrapping them in appropriate packaging materials, while contact with the walls of the hard packaging and impacts on them should be avoided.

If liquids are sent, they must be packaged in such a way that during shipment their contents do not leak out due to mechanical stress. It is advisable to line containers with liquids with absorbent materials so that the liquid is absorbed by them in the event of damage to the main packaging,

Powdered substances have their own rules. Thus, dry coloring powders should be sent only in sealed metal boxes, which in turn are placed in durable boxes. Such boxes must contain appropriate protective material inside.

How to arrange express delivery

EMS shipments are processed at the post office. This procedure involves filling out documents using the following forms:

1. Address Label (Form E-1).
2. Form required when shipping more than 10 individually packaged items at a time (F 103).
3. Customs declaration for goods (CN 23).
4. Customs declaration for documents (CN 22).

The last two documents are filled out for shipments to other states.

EMS parcel tracking

EMS shipments, like valuable parcels, can be tracked using a track code that is assigned to the parcel upon registration. The Russian Post service will help you be aware of the location of your parcel: just enter the parcel’s track code in the appropriate field to see where it is now.

Tracking of ems shipments to other countries is carried out using an identifier, which differs from the track codes for shipments within the Russian Federation. IN in this case such a code will contain not only numbers, but also letters of the Latin alphabet (the digital code is assigned only to parcels sent within Russia).

EMS express mail is the fastest and most convenient way to deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a location convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out whether Express delivery, you can use or .

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

• Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
• The sum of the length and perimeter of the largest side is no more than 300 cm
• Length, width, height – no more than 150 cm

How to send

1. Make sure you don't forward anything
2. If you are sending a letter or small parcel, the courier or post office employee will provide you with ( maximum size- 60 × 70 cm). Or you can pack the shipment yourself according to.
3. or give the shipment to an employee.
4. To reschedule or cancel a courier call, call EMS service 8 800 200 50 55.
5. To order additional services of declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
2. On the day of delivery, the courier will call the recipient.
3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
4. The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

• Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
• C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
• Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. Maximum amount The declared value for an EMS parcel is 50,000 rubles.
• SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.