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Are children's items of proper quality subject to return? Returning children's goods to the store: what can be returned? Is it possible to return children's toys to the store if you don't like them?

Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods from nonwovens type of fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and Decoration Materials(linoleum, film, carpeting and others) and other goods sold by the meter5. Sewing and knitted products (sewing and knitted linen products, hosiery products)6. Products and materials in contact with food from polymer materials, including for one-time use (tableware and kitchen utensils, containers and packaging materials for storing and transporting food products)7. Household chemicals, pesticides and agrochemicals8. Household furniture (furniture sets and sets)9.

Are children's items returnable?

Return and replacement of goods
Return Policy

Are children's items returnable? List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration" (as amended by Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81) Children's clothing, not related to linen and hosiery Subject to exchange, return within 14 days Law of the Russian Federation “On the protection of consumer rights” (law on consumer rights) dated 02/07/1992 N 2300-1 Children's toys Subject to exchange, return within 14 days Law RF “On the Protection of Consumer Rights” (law on consumer rights) dated 02/07/1992 N 2300-1 CD for children, cartoons on DVD Not subject to exchange/return p.

Still, what products for children are subject to return or exchange!?

Products from precious metals, With precious stones, from precious metals with inserts of semi-precious and synthetic stones, faceted precious stones10. Cars and motorbikes, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other household watercraft11.

Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephones and fax equipment; electric musical instruments; electronic toys; household gas equipment and devices)12. Civilian weapons, the main parts of civil and official firearms, cartridges for it 13.

Returning children's clothing to the store up to a year

List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration" (as amended by the Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81) Children's books Not subject to exchange/refund.
14 “List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration” (as amended by Government Resolutions of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81) Gifts newborns Subject to exchange, return within 14 days Law of the Russian Federation “On the Protection of Consumer Rights” (law on consumer rights) dated 02/07/1992 N 2300-1 Breast pumps Not subject to exchange/return p.

Cannot be returned or exchanged

Attention

Can children's toys be returned to the store? is it possible to return? In this case, you are obliged, upon our request, to return the defective product to the online store. In this case, delivery of goods is carried out entirely at the expense of the online store.

You also have the right to demand full compensation for losses caused to you as a result of the sale of goods of inadequate quality. Attention The deadlines for fulfillment by the online store of these requirements are determined in accordance with the Law Russian Federation On the protection of consumer rights.

Important

The absence of a cash receipt or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy its requirements. The online store undertakes to accept goods of inadequate quality from the consumer and, if necessary, check the quality of the goods.

You have the right to participate in checking the quality of the product.

Are children's items subject to return or exchange?

If necessary, children's items are subject to exchange and return, along with clothing for adults. Here we offer schemes for returning items that are of poor quality and are not suitable in size or style.

All these points are discussed in Article 25 of the Law “On Protection of Consumer Rights”. Content

How to return quality clothes for children?
How can I return defective clothing items?
How do you return products from the category in question?
List of children's items that cannot be exchanged or returned

How to return quality clothes for children? The state is called upon to protect the rights of all its citizens, regardless of age.

This is especially true for children for whom an unsuitable product, even of high quality, was purchased.

Is it possible to return children's items to the store?

The first paragraph of Article 25 of the Law “On Protection of Consumer Rights” indicates that the buyer is required to replace purchased clothes in a given store within 2 weeks from the date of purchase. However, the day of purchase itself is not included in this period. The conditions that must be met are:

clothing does not suit the child in size, shape, style or color;
the thing has retained its appearance, never worn, all emblems, tags and labels intact;
the product has not been washed, there are no stains, tears or other damage;
parents kept the sales receipt for the purchase.

If you lose a fiscal document confirming full payment for an item, it is quite possible to return it, although the procedure becomes somewhat more complicated.

Exchange and return of clothing for infants

bottles, sippy cups;
children's dishes and cutlery;
food storage containers.

Household chemicals

detergents for washing children's clothes;
detergents for washing children's dishes;
cleaning and disinfection products.

Household furniture (furniture sets and sets) Please note that this paragraph indicates that not all pieces of furniture are not subject to return and exchange, but only furniture sets (for example, children's rooms consisting of a crib, wardrobe, chest of drawers, storage chest toys) and sets (for example, a crib with a chest of drawers, a children's table with a high chair). Furniture items purchased individually rather than as a set will be replaced as normal.

Ipc-zvezda.ru

Procedure for returning children's clothing How to write a return application? How to return a product after repair under warranty, read here. Returning a product You can return a product of inadequate quality if a significant flaw (defect/defect) is discovered, due to which the product cannot ensure the performance of its functional qualities. Differences in design or design elements from those stated in the description on the website do not constitute a malfunction or non-functionality of the product.

Claims regarding product defects are accepted during the warranty period or shelf life. Warranty and Return Shipping of goods transport company buyer pays.

The application must be sent by email with the subject “Application for return of goods.” In this regard, we RECOMMEND that you order additional packaging or cargo insurance from the Transport Company.
List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration" (as amended by the Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81) Bathing accessories Cannot be exchanged/returned clause 1 “

11 “List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration” (as amended.
Returning clothes for newborns to the store List of messages in the topic “return baby slips to the store” forum Parent meeting Discussion of goods for children Author: kateri Status: User Time: 16:57 Date: December 19, 2006 Author: Brusnichka Status: VIP Time: 17:10 Date: December 19, 2006 My slip costs 190 rubles. Nerves are more expensive. Author: Beluga Status: User Time: 18:20 Date: December 19, 2006 Author: Teterya Status: Corypheus Time: 21:25 Date: December 19, 2006 Author: Gamma Status: Corypheus Time: 10:04 Date: December 20, 2006 Author: Ginger Well Status: Corypheus Time: 10:38 Date: 20 Dec 2006 Author: korosho Status: User Time: 08:19 Date: 21 Dec 2006 Author: Two little paws - daughters Status: User Time: 14:28 Date: 22 Dec 2006 Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar items). Perfume and cosmetic products.

Is it possible to return clothes for newborns to the store?

Article 25. The right of the consumer to exchange goods of proper quality 1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product is not suitable in shape, dimensions, style, color, size or configuration.

The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase. An exchange of non-food products of appropriate quality is carried out if the specified product has not been used, its presentation is preserved, consumer properties, seals, factory labels, and there is also a sales receipt or cash receipt or other document confirming payment for the specified goods.

According to the Law “On the Protection of Consumer Rights”, it is impossible to return a children’s toy of proper quality to the store. However, if, when purchasing a children's product, defective elements are discovered, the store can request an exchange. How to do this correctly? Read in the article.

Law on Consumer Protection

According to the Law, the consumer has the following rights:

The buyer has the right to return an item of proper quality that he does not like to the store within the first fourteen days (counting starts from the next day after making the purchase), if it does not suit him in shape, dimensions, style, color, size or configuration;
The buyer has a legal right if she has defective items, i.e. the item turned out to be of inadequate quality;
An item can be returned or exchanged if it has a warranty period;

In addition, the buyer has the right to write a claim or file a written complaint against the seller who refuses to fulfill one of the three buyer rights listed above.

Is it possible to return a good quality children's toy?

The following toys of good quality cannot be returned to the store:

Stuffed Toys;
Inflatable rubber children's toys;

So, for example, if a purchased teddy bear does not have obvious defects (torn parts, holes, worn parts, etc.), then the consumer does not have the right to ask the seller to exchange or return the toy because the child simply did not like it.

However, a toy of good quality can be returned to the store under the following circumstances:

If no more than two weeks have passed since the date of purchase;
If the toy has retained its presentation;

Those. the toy is returned to the store in the same form as it was when purchased: in the same packaging, with the same labels, tags, etc.

If the buyer has a receipt or a receipt that can confirm the fact of the purchase.

Warning

According to the Law “On the Protection of Consumer Rights,” the seller does not have the right to refuse to return goods to a buyer who does not provide a sales receipt. An analogue of a check can be any other document confirming the fact of purchase or the testimony of a person who can act as a witness to the acquisition.

What toys can be returned?

If the purchased toy does not fall into any of the categories described in the previous section and it was found to be defective upon unpacking, then you can request from the store:

Replace the purchased children's product with an analogue, but of adequate quality;
Reduce the cost of the purchased toy, taking into account the detected defect;

In this way, you can achieve at least a partial refund of the cost of a defective product, which is especially important if an expensive toy was purchased.

Eliminate the defect at the expense of the store itself (send it for examination and then for repair);
Provide the amount necessary to eliminate the identified deficiencies;
Refund the full cost of the defective toy in exchange for its return;

Thus, toys that are of poor quality are subject to return and exchange.

Return procedure

Returns and exchanges of toys of good quality are possible subject to the following conditions:

It is necessary to make sure that the toy has no traces of use, in other words, it has completely retained its marketable appearance;
Find the sales receipt or receipt issued by the seller at the time of purchase. If there is no receipt, then you can invite a person to the store who witnessed the purchase of a children's toy;

Even if there is no witness to the purchase, the store can ask you to check the cash register tape, which stores information about all purchases made.

Come to the store and present the toy and all documents indicating the reason for the return;

Ideally, if a buyer wants to come to the store and exchange or return a toy, this should be done from the same seller who originally sold the product.

The seller must ask to fill out the appropriate application, which will indicate the reason for returning the toy of proper or inadequate quality;

The application can be drawn up according to a sample provided by the store staff or in any form. As a rule, you will need to indicate your passport details in the application, so you will need to take your passport with you.

After this, the buyer (depending on the purpose of the return) will receive a refund / a high-quality analogue will be provided / the toy will be sent for examination;

Deadlines

If a toy of proper quality is subject to return or exchange, then the money must be returned immediately, or immediately exchanged for a similar product (at a cost) that suits the buyer;
If a defective toy is subject to return or exchange, the money will be returned only after an examination;

If the product was purchased cashless, then the amount of money can only be returned to a bank card when returning the toy.

If the seller refuses to return

In this case you can:

Contact the consumer protection service;
Conduct an examination yourself, and then contact the store again;
Contact a professional lawyer for advice;
Submit statement of claim;

Sample documents

Baby food and formula are food products (and often for medical purposes) that are not subject to exchange or return under standard circumstances. This raises the questions: in what cases does the buyer have the right to return baby formula back to the store, and in what cases not? What conditions must be met? What is the time frame for returns?
What does the Law say?
Returns and exchanges of food and non-food products are regulated by the provisions of the Law “On the Protection of Consumer Rights”. So, for example, when returning a defective or defective product (inadequate quality), the buyer must refer to Articles 18-24 of the Law “On Protection of Consumer Rights”. And when returning goods of proper quality, it is customary to refer to Article 25 of the Law. In accordance with Article 25 of the Law “On the Protection of Consumer Rights,” the buyer can return a non-food product he doesn’t like back to the store within the first fourteen days from the date of purchase if it does not suit him in shape, style, size, color, dimensions or configuration. As for the return of food products, it is possible only if inadequate quality is detected. For example, the purchased cottage cheese turned out to be expired, taste bitter or smell sour. The same rule applies to returning baby food.
If the mixture is of good quality
Infant formula is a food product classified as a medical food product that cannot be exchanged or returned if it is of proper quality. Therefore, you should not refer to Article 25, according to which the buyer can return a product of good quality that he or she does not like if no more than 14 days have passed since its purchase, it has retained the receipt, its presentation and there are no traces of use.
Information
You can return baby formula you don’t like back to the store only in one case: if the buyer changes his mind about buying it at the moment when the cashier was punching it at the checkout, but has not yet had time to print and give the buyer a receipt.
However, as you know, any law has its loopholes. The Law “On Protection of Consumer Rights” was no exception. So, the buyer can try to return high-quality infant formula back to the store where it was purchased if:
Prove that the seller misinformed him regarding certain properties of the product;
Prove that the seller kept silent about some of his shortcomings;
Prove that the seller made a mistake when selling the product regarding its name, brand or volume;
Prove that the seller committed fraudulent actions during the sale of the goods (inflated the cost of the goods, changed the expiration dates, etc.).
If one of the above circumstances is identified, the buyer has the right to return the children's product back to the store. For this he will need:
Passport;
Baby food he wants back. The packaging must maintain its integrity (sales presentation);
A receipt confirming the date and place of a specific purchase.
If the mixture is of poor quality
The situation is completely different with the return of baby food of inadequate quality. Thus, referring to Article 18 of the Law “On the Protection of Consumer Rights,” the buyer can return baby food back to the store if it turns out to be defective (the integrity of the packaging is damaged) or expired (unpleasant odor, atypical color and structure). In addition, indicators of poor quality of baby food can be:
Expired date;
Missing labeling on baby food packaging. This includes: expiration date, date of manufacture, as well as information about the manufacturer of the product;
Inconsistent information about baby food with what was in the package itself.
Atypical smell, color, taste, composition, etc., which causes fear and suspicion among the child’s parents.
Attention The seller does not have the right to refuse to exchange or return low-quality baby food due to the integrity of its packaging or the lack of a receipt from the buyer. Such actions are considered illegal and require resolution in pre-trial (accompanied by filing a claim) or judicial (accompanied by filing a claim) procedure. When returning low-quality baby food, the buyer will need:
Passport;
Baby food;
Receipt or other document confirming the purchase;
Completed claim (in two copies); You can make a claim yourself by downloading a sample or standard form to fill out on the Internet, or fill out the blank form provided in the store itself.
The claim review period is three days. If the store insists on conducting an additional examination, consideration of the claim may take up to 30 days (maximum period).
If the seller refuses to return
If, after the period for consideration of the claim, no response has been received from the store or there has been a refusal to satisfy the requirements specified in it, the buyer can:
Leave a complaint in the “Book of Complaints and Suggestions,” which store employees are required to provide upon the buyer’s first request;
File a complaint with the territorial division of Rospotrebnadzor;
Send an application to the prosecutor's office;
Draw up a statement of claim and submit it to the court at the buyer’s place of residence or the legal address of the store to which the low-quality baby food needs to be returned.

The rules for returning goods are regulated. According to it, children's goods can be returned, but subject to certain rules and regulations. In this article we will answer the following questions:

In what cases is it possible to return children's goods to the store, and in what cases not? What conditions must be met? What documents must be provided?

What does the Law say?

According to , The buyer can return the goods in the following cases:

If it, being of proper quality, does not fit one of the following characteristics: shape, style, color, size, dimensions or equipment;
If the product turns out to be defective, a defect or significant defect has emerged that prevents the product from being used properly;

In case the buyer wants the following conditions must be met:

No more than fourteen days have passed since the date of purchase (counting starts from the next day after the purchase;
The product has no signs of use: scratches, holes, stains, etc.;
The product must retain its presentation: tags, stickers, labels, etc.;
The buyer must keep the receipt;

Information

You can return an item without a receipt by bringing a witness to the store who was with the buyer when purchasing the item and can therefore confirm the purchase.

The buyer must draw up an application in two copies;

The buyer can draw up an application either independently, by downloading a sample on the Internet, or when contacting the store.

If the product is of good quality

If you want to return something purchased in a store “ Child's world” the product is of adequate quality, you must take the following actions:

Make sure that it meets the necessary conditions for return: presentation, absence of signs of use, return period (14 days), receipt or witness;
Contact the Detsky Mir store and name one of the following reasons for the return: unsuitable shape, color, style, size, dimensions and equipment;
Fill out a claim for returning the goods. If you have not filled it out yourself in advance, the seller will provide you with a form to fill out;

P After filling out an application for the return of goods of proper quality, the buyer can count on:

Exchange of goods for the same, but with a suitable characteristic;

For example, first you bought a teddy bear of blue color, but the child didn’t like it and you want to exchange it for a pink one. If the child has not yet had time to play with the toy and has not torn off all the tags, the seller will not refuse a return.

Exchange of goods for another, with surcharge;
Refund 100% of the cost of children's goods in exchange for his return to “Children’s World”;

Information

If you try to return a children's product of proper quality after the fourteen-day period has expired, the seller has the right to refuse to return you.

If the product is of poor quality

If the purchased children's product turns out to be of poor quality, you can return it:

Within the warranty period established for a specific children's product;
Within the legally approved period, unless otherwise indicated by the seller;

Information

According to the Law, the buyer can return goods of inadequate quality within two years, unless a different period is established by the guarantee specified by a specific store.

When returning goods, the buyer must have:

Children's goods;
Passport;
Completed return request;

When contacting the store, you must take the following steps:

Contact the store, providing the product and a receipt for it;
State the reason for the return and demonstrate it;
Fill out a claim for returning goods;

After filling out a claim for returning children's goods to the Detsky Mir store, the seller can offer:

Exchange defective goods for a high-quality analogue;
Exchange a defective product for another product (with recalculation of the purchase price);
Repair the product within the current warranty period (if one is installed on the product);
Reduce the cost of a product due to an identified defect so that the buyer can install it himself;
Refund the full cost of the product in exchange for its return;

Warning

If the seller wants to send it for examination, the process of returning money for the product may take up to thirty days.

What children's products cannot be returned?

According to the Law “On Protection of Consumer Rights”, namely the year The following categories of goods cannot be returned to the Detsky Mir store:

Baby diapers;
Baby vests;
Diapers;
Hats;
Socks;
Tights;
Mikey;
Children's toys (soft and rubber);

However, it is worth keeping in mind that All listed products are subject to return if they are found to have a manufacturing defect.

Sample documents

Warranty and return of goods purchased in the online store "Children"

Thank you for choosing our store!
The products sold in the "Detki" store meet all requirements and have all Required documents and certificates.

We kindly ask you to check the contents and appearance of the goods at the time of delivery! Color shades Products may differ slightly from those presented on the website due to differences in monitor settings. Differences in design or design elements from those stated in the description on the website do not constitute a malfunction of the product.

Our couriers are not authorized to give any advice on technical or commercial topics, or to carry out any instructions from the client that go beyond the scope of delivery and pick-up services established in the sales contract.

If during the warranty period you find defects in the product (manufacturing defects, hidden defects, etc.), you can contact us or the manufacturer (authorized representative, importer).

Returning goods of proper quality

You have the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.

Attention! Return of goods of proper quality is possible if the goods have not been used, if their presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved. The consumer’s lack of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of purchasing the goods in our store.

Attention! The consumer does not have the right to refuse a product of appropriate quality that has individually defined properties if the specified product can be used exclusively by the consumer purchasing it, is of high quality and corresponds to the application.

If the consumer refuses a product of proper quality, the Detki store undertakes to return to him the amount of money paid by the consumer under the contract, with the exception of the costs of our store for delivery of the goods, no later than ten days from the date the consumer submits the corresponding demand. The Buyer is obliged to pay the Seller’s expenses for the delivery of the returned goods (Law “On the Protection of Consumer Rights”, clause 4, article 26.1 on the “Remote method of selling goods”) in the amount of 300 rubles.
Returning goods of inadequate quality

Claims regarding product defects are accepted during the warranty period.

If a product is returned of inadequate quality, the buyer will be refunded the cost of the product, delivery and return postage. In case of a partial return of an order, the buyer receives a refund of shipping costs only for the returned item.

For getting additional information, as well as to consider complaints about the quality of goods on an individual basis, we ask you to send a written request to the Support Service of the online store “Children”: sale@site. To speed up the time for consideration of your appeal, please indicate in your application your full name, contact information, order number and date, product name, and the essence of the complaint.

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