home » Autumn shoes » Where is my registered letter? Free tracking of postal items

Where is my registered letter? Free tracking of postal items

Founded in 2002, the national postal operator Russian Post provides a wide range of services. In addition to letters, bills and money transfers, nearly 300 million parcels are processed every year at 42,000 branches. Thanks to modern services, tracking is available to you postal items, which means that now you can know exactly about all movements of the parcel at any stage of delivery.

Package Tracking

Checking the tracking of your parcel is very simple - you can do it online from your home computer or smartphone. You can track your parcel using the track number at any time, and also install a special application on your smartphone that allows you to check the status of the shipment at any time. An individual track number is assigned to each shipment after delivery is completed, from now on you can track the track for free at any time. If you made a purchase online, the track number will be visible on the order page, and if it is a package from a private person, you can track it using the receipt number. You can also track international postal items, which greatly facilitates purchases in online stores in other countries - the parcel will definitely not get lost and will arrive on time. It is worth paying attention to the fact that the track numbers of parcels from other countries differ from the numbers of Russian parcels - they contain Latin letters. Most foreign track numbers are recognized by the service, so, as a rule, there are problems with postal tracking does not arise. If you cannot track a postal item from abroad, then you can check the tracking of the parcel on the post office website of the sending country. As a rule, to deliver an order, transit routes through different countries are used, in each of which you can track your parcel.

Convenience for clients

Russian Post is trying to improve its service for customers as much as possible; now a resident anywhere in the country can use the mail search service. Jokes about Russian Post delivering packages after a year or not delivering them at all are no longer relevant - if the track is not tracked, a person can immediately contact the support service and the issue will be resolved as soon as possible. The transition to modern technologies has not only improved the work of the country's postal operator, but also increased customer confidence. Now anyone can track a parcel by number. In addition, Russian Post provides the opportunity to subscribe to changes in the status of shipments and receive email automatic notifications every time a package changes location.

Maximum security

The ability to track the parcel reduces the risk of loss to a minimum. The service allows you to check your mail at any time, and if you have any questions, you can contact the hotline. If you cannot track the parcel, then at any post office you can submit an application to search for postal items. The system is thought out to the smallest detail; postal tracking is carried out both in Russia and in other countries. You can submit an application within six months from the date of sending; to do this, it is enough to present the check issued upon sending and an identification document. Nowadays, cases of lost parcels are extremely rare, but if this happens, you have the right to receive monetary compensation.

A modern service allows you to know about the status of your mail at any time, with it you will always be sure that the parcel will arrive at the right place. Applications, websites, alerts - all this makes mail operations as fast, convenient and safe as possible.

Date of publication: 01/19/2018

Any registered postal item, be it a parcel, parcel post or ordered letter, has an individual track number. Using the track number, the sender or recipient, or any other person who knows this code, can track the movement of a parcel or registered letter from the moment of acceptance to the moment of receipt by the final addressee. But how can you find out the track number of a parcel sent by mail?

So, after registering the parcel at the Russian Post office, the shipment is assigned a unique track number. The track code is indicated in the receipt, which the postal operator must hand over to the sender.

The number we are interested in consists of 14 digits. In this case, sometimes the last digit is indicated with a space - it must also be taken into account.

The track number in the receipt may be indicated after the words: “ RPO No....», « Postal ID number" etc. But in any case, finding the 14-digit combination we need will not be difficult.

If you are the recipient of a parcel or registered letter, then for tracking, find out the track number from the sender. Online stores and private sellers very often provide the tracking number themselves, without additional request from the buyer.

How to find out the tracking number of a parcel if you have lost your receipt

It happens that the check is lost or someone throws it out of the household. After all, few people keep receipts from the store, but why is a postal receipt better?

The check receipt, which is issued at the post office, must be preserved not only so that right moment find the tracking number of the shipment, but also in case of loss of the package, a receipt will be needed to write a search application.

So how can you find out the tracking number of a parcel if the receipt has been lost? The only option V in this case– contact the Russian Post office again, where you sent the shipment from, and ask to see the track number based on your last name and the date the parcel was sent. If you don’t remember the date, you can also find the data by last name. The less time passes from the moment the parcel is sent, the greater the chance that the data you need will be found.

At the same time, as they write on the forums, the postal operator’s responsibilities do not include searching for data about the item if a check is suddenly lost. That is, in this case, you should only rely on the responsiveness of the postal employee. True, in some regions there is a paid additional service at the post office for the restoration of a lost check.

Everything is very simple - to track a registered letter from the Russian Post, you just need to know its unique identifier (➤ where to find it, read here) ✅ Next, you will only need one action, a maximum of one and a half :) ➤ Enter mail ID registered letter to the tracking form and click on the “magnifying glass” image - we will happily and quickly do the rest for you. In a maximum of 10 seconds ⏳ our robot will track the letter and show all the information on the screen.

How long does it take for a registered letter?

A very popular question - let's say right away that there is no exact answer to it. Delivery times for registered letters depend on many factors listed below:

Distance between transportation points. The letter can be delivered within 24 hours after sending if we are talking about sending it within the same city. Sending a registered letter usually takes no more than 2 days within the cities-subjects of the Federation, or by the administrative centers of the district district. If the destinations are located at long distances (from 1000 km or more), then it is more difficult to answer how long it takes for a registered letter?
Weather. Delivery times for registered letters (as well as any other RPO) of Russian Post are calculated based on average statistical data, which do not take into account possible deterioration weather conditions. This is especially true in winter period because heavy snowfalls do not allow special mail transport to quickly cover the route.
Possible errors when filling out the form or when transferring data to the pochta.ru database. We know of cases where mistakes were made by the sender or the postal worker. Most often they are associated with an incorrectly filled address or a postal code that does not correspond to it. In such cases, registered mail may be sent via the wrong route.

You can find out the estimated delivery times for registered mail by calling the Russian Post hotline ➤link to page with phone number. Or use the calculator for calculating delivery times for letters on a special page of the Russian Post website: ➤https://www.pochta.ru/letters. To find out how long a registered letter takes, enter the starting and final destinations, then the estimated weight of the letter or the number of sheets in it and the delivery method.

how long does it take for a letter from pochta.ru

Tracking Russian Post letters by track number

✅ Our online service provides the service of tracking Russian Post letters by track number - it is completely free, and the tracking process is faster ✈ than most similar sites. ➤ To track a letter by number, you need to enter it in a special window and click on the “tracking” button - we have this function performed by a “magic magnifying glass” :)

tracking letters by number

How to track a Russian Post letter?

This is the track number assigned to the letter at the Russian Post office. If at this stage a question arises in your head - what is it? ➤ read the answer here.
A good, high-quality online email tracking service - don't worry, you've already found it :)

Enter the number into the window for tracking letters and click on the “magnifying glass” image - you see, tracking a letter is not as difficult as it seemed;)

How to track regular or registered mail by last name?

✅ There are often cases when site users were interested in the ability to track letters by last name. ➤ Good news the fact is that we know all the existing ways to track a letter, but there is also unpleasant news - unfortunately, you can do it by name this moment impossible. If any of the Internet resources offers you tracking by last name, we do not recommend doing this. As you probably know, “demand creates supply” and sometimes people who are not as good as us :) try to make money on this. Under the pretext of tracking the letter, you will be asked to enter your last name, and then most likely send an SMS and believe me, it will not be free;). As a result, you will not receive the promised information on the letter, thank you for your attention - be careful and good luck;)

What is a mail ID and where can I find it?

➤ So, let's try to quickly bring you up to date and tell you in a couple of sentences what a track number is - also known as a postal identifier. Oddly enough, none of these designations are used by the Russian Post in the check, which they kindly provide to you at the branch. ✅ RPO is exactly the official designation of this miracle number :) “RPO” stands for registered mail and it is this identifier that makes it possible to track your letter among thousands of others. As we already hinted above, you can find the tracking number of the letter in the cash register receipt, especially for you we took a photo of the Russian Post receipt and indicated the location of the track number with a hefty red arrow, good luck in the search;)

pochta ru track a letter by number

How to fill out an envelope?

It is necessary to indicate the sender/recipient addresses and their full names as clearly as possible
You must enter the Sender's contact information in the lower right corner.
Fill in the upper left corner with the Recipient's data

Full “Last Name First Name Patronymic” of the recipient and sender. If the recipient/sender is an organization, you can indicate its short name.
Numbers: streets, houses and apartments (if it is an apartment building and not a private house)
Full name settlements of the sender and recipient of the envelope
Name of district, region, region or republic
If the envelope is sent to another country, you must indicate its full name
PO Box number - if the envelope needs to be delivered to a location other than the recipient's address.
Please fill in the postal codes of the recipient and the sender carefully; due to an error in one digit, the envelope may “go” to the wrong place.

Below is a sample of how to fill out an envelope correctly:

how to sign an envelope

Thank you very much for choosing our service - we appreciate it and are constantly working to improve the entire process of tracking Russian Post letters.

Information about Russian Post

Hotline: 8-800-2005-888
Official website: pochta.ru/
Track your parcel: www.pochta.ru/tracking
Help: https://www.pochta.ru/support

How to track a Russian Post parcel

Surely everyone has come across how mail works at least once in their life. Sometimes you never cease to be amazed at the speed and reliability, but there are also moments when the parcel is still not there. Parcel tracking will help you find out where the long-awaited cargo is. This is a mail utility that helps identify the location, as well as find out the path traveled. If you do not know how to track a parcel by number, Russian Post offers the following steps:

Thus, just two simple steps will help solve the exciting issue.

What to do if tracking postal parcels Russian Post failed?

We have compiled a list of the most common cases in which this situation is possible, as well as tips for solving them.

1. Too little time has passed. Postal workers sometimes simply do not have time to enter data into the database. It is also possible that the foreign parcel did not arrive in the country, therefore there is no information about it. We suggest you try again after a few days.
2. Any of the characters entered are incorrect. First of all, you should check the entered number, whether all characters are indicated, and whether all letters are written in Latin letters. If the answer to at least one of these points is “yes,” then correct it and repeat the process.
3. You wanted to track your parcel from Aliexpress, but there is no data about it in the system. Unfortunately, in such situations, it is not uncommon for a seller from China to decide to save a little money and send a parcel without a track number, and the reported set of characters are randomly generated characters. In this case, nothing can be done, all you can do is wait.

Brief information on Russian Post parcel numbers

It's no secret that different types parcels have different appearance numbers. What does each of them mean? Let's figure it out.

1. Registered letters and small parcels within Russia have 14 digits in their body.
2. International shipments, as well as parcels and large packages contain 4 letters (2 at the beginning and 2 at the end), and 9 numbers between them. Only numbers starting with the letters V, R, L and C are available for tracking - they indicate the type of shipment. The last 2 letters are the sending country code (RU, US).
3. Ems tracking involves searching for a parcel following an expedited delivery route. Their number is almost identical to the international one, but always begins with the letter E.

We hope that our article will help you learn a little more about the procedure for identifying items and save time searching for them.

How to track the movement of a parcel from abroad?

To track the movements of international postal items (IPO), a postal monitoring system has been developed, the main tool of which is a unique tracking number. This number consists of digital and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and, when the IPO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal monitoring system.

Thanks to this system, it is very easy to find out the location of the MPO. This can be done on the websites of government postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.

What is a tracking number?

Tracking number is a number for tracking the movement of your cargo, provided by postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.

The standard international tracking number is XX123456789XX:

the first letters indicate the type of shipment, for example, CA-CZ – parcel with tracking, EA-EZ – express parcel sent by one of the international express delivery services, for example EMS, RA-RZ – small registered package with tracking, LA-LZ – small package without tracking
Next comes a unique eight-digit code, and the ninth digit is a verification value calculated using a special algorithm,
the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and full information available here (PDF document, English).

To check if your tracking number is up to standard, use the form provided on the UPU website (Excel spreadsheet).

The seller provided a tracking number, but there is no movement of the parcel.

Information in the mail monitoring system may be delayed. The normal situation is a delay of 3-5 days.
The seller provided a pre-reserved number, but the package has not actually been shipped yet. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller already gave me a tracking number. All this is suspicious.

There is nothing suspicious about this, because abroad there has long been a system for reserving postal items that are purchased in advance. The seller only needs to enter the addressee’s details and print out the finished form with a tracking number.

What information can I get from my tracking number?

Using the tracking number you can get the following information:

method of sending MPO;
where (export) and where (import) MPO is moving;
find out the stages of movement of international goods - export, intermediate delivery points, import, customs clearance, delivery to the addressee within the territory of the recipient’s country;
mass of MPO (not always provided);
Full name and the exact address recipient (usually this information is available on official trackers of postal and courier services).

Judging by the track number, the parcel is heading to another country.

The seller mistakenly provided the track number of another parcel or confused the numbers. Ask for clarification on this point.
There was a failure in the mail monitoring system. The parcel will still be delivered to its zip code and address.
The seller deliberately provided a different track number; the parcel might not have been sent at all, hoping for the lack of experience or inattention of the client. Chinese sellers often sin with this.

The IPO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). There are several common reasons for receiving a non-standard tracking number:

The parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Typically, this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
The package was sent from China via local carriers.
The seller made a mistake when writing the tracking number. Here you need to check with the seller that the number provided is correct;
the seller knowingly provided a false tracking number in order to deceive the customer. This is typical for Chinese sellers on Aliexpress. In this situation, only a dispute will help.

My order was sent through a national postal operator, but they did not provide me with an international tracking number. Why?

Not all postal items automatically receive an international tracking number. The fact is that all MPOs are divided into “small packages” and “parcels”. A standard small package (parcel) is considered to be a shipment weighing less than 2 kg and is not assigned a tracking number. In some cases, it is possible to register such an IGO for an additional fee and receive a tracking number. MPOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into regular and priority (registered). The latter have an international tracking number.

Who should provide me with the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

choice of delivery method - regular or priority (express) mail;
choice of delivery operator - state postal service or private express carrier. The delivery speed of private courier services can be 3-5 times faster than using regular postal services;
features of the work of postal operators in a particular country. For example, USPS mail is much faster than Russian Post;
distance between sender and recipient;
depending on the time of year, weather conditions, disasters. For example, during the Christmas sales and pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.

When exactly will I receive my parcel?

There is no exact answer to this question. In this case, it is much more accurate to use the concept of expected delivery time. The website of each national postal operator contains information about the average delivery time by one method or another to a specific country. Stores also provide this information when choosing a delivery method.

The situation is clearer with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out the same day or within the next 3 days (if there are no problems at customs).

Delivery times for standard MPOs to Russia from the USA and European countries vary within the following time limits:

EMS shipments - 7–14 days.
Registered parcels and parcels - 14–30 days (depending on the distance from key centers of international postal exchange).
Simple packages and parcels - 18–40 days.
Average delivery time for parcels and packages from China and other countries South-East Asia is about 21–40 days.

I was sent a parcel weighing 1 kg (for example), but according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is this connected with?

This is a very common situation when, after exporting to Russia, the parcel “loses weight” down to 0 grams. It’s just that some sorters are too lazy to weigh each MPO and enter this data into the tracking system.

The second option is sadder. If at any stage of delivery or customs clearance The parcel has suddenly lost weight, this may indicate theft of the attachment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have a corresponding certificate.

The DHL Express, UPS, Fedex parcel was detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier MPOs, which for Russians is 200 euros. You can read more about the features of courier services in our articles:

Also some courier services arrange delivery only to big cities Russian Federation and, if you are a resident of a small town on the periphery and do not have the opportunity to come to the company’s office, then the parcel will be sent back.

My package ended up in another country. What should I do?

There are two possible reasons for this:

The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
The seller mixed up the tracking numbers or entered the delivery address incorrectly. This happens extremely rarely and the problem should be resolved directly with the seller.

The package was sent from the USA via USPS. What is this and where can I track such parcels?

Parcels sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - information about the postal item was received in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - the mail item has been sorted at the postal collection point.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because The delivery location was closed. A receipt was left for the recipient.

Processed Through Sort Facility - The mail item has left the postal sorting facility in the direction of delivery (export to the destination country).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the parcel is detained at customs.

Customs clearance processing complete - customs clearance completed.

Delivered - delivered.

How do I know when my USPS mail has left the USA?

Most often, IGOs leave the United States when the following statuses are assigned:

Processed through USPS Sort Facility, JAMAICA, NY 11430
Processed through USPS Sort Facility, LOS ANGELES, CA 90009
Processed through USPS Sort Facility, CHICAGO, IL 60666
Processed through USPS Sort Facility, MIAMI, FL 33112
Processed through USPS Sort Facility, CHICAGO, IL 60688
or International Dispatch

Where can I get information about the work of the German post office Deutsche Post DHL and where can I track parcels from Germany?

Detailed information about the work of the German state post and how to track IPOs from Germany can be found in our

Delivery from England via Parcel Force. What is this?

Parcel Force is a division of the UK's Royal Mail. express delivery cargo. In Russia and the CIS countries, Parcel Force shipments are delivered locally EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay is International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the USA at the delivery stage. More detailed information is in ours.

The online store offers direct delivery to Russia (CIS countries) through the company Borderfree (FiftyOne). What kind of company is this and where can I track the progress of my order?

Borderfree is an American logistics company that provides American stores with delivery services to international customers. The company operates according to a conventional sweat forwarder scheme, that is, it collects orders from stores in its warehouses in the United States and then forwards them to a customer outside the United States. The company charges a commission for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company’s website using your order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

IN Lately Many sellers on Aliexpress offer a choice of delivery via Swiss and Swedish postal operators. For many, this raises a logical question - what do China and Swiss Post have to do with it?! The point here is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to serious bans on the shipment of Li-Ion batteries by China, Hong Kong and Singapore Post. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track it on the Swiss Post website www.swisspost.ch and the Sweden Post website www.posten.se

My package was lost (the attachments were damaged, completely or partially missing). What should I do?

If the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or postal workers and not to receive a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices

What does “sent to airline” status mean? How long will it take for the parcel to arrive after receiving the “sent to airline” status?

“Sent to airline” is latest status, which the parcel can be received while in China. Once the package has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel arrives in the destination country within 2-4 weeks from the date of receipt of the “sent to airline” status. Typically, the “sent to airline” status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed after receiving the “sent to airline” status and you still have not received the package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package has received the “Import Security Scan” status, there are three options:

If the parcel was not originally sent from China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China, and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that took a very long time to be delivered.

What does the “Import Customs Scan” status mean?

If your package has received the “Import Customs Scan” status, there are three options:

If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means the package was sent back to China from overseas. Typically, the package is sent back to the supplier and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.

If the package was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the package has been delivered to the customs office of the destination country and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

Status “In Customs-Control warehouse” customs control") means that the parcel is in a customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my parcel does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?

What does the status “Success find: 0 items!” mean? or " China Post has not received the parcel”?

If you tracked the parcel by tracking number and the status of the parcel is “China post has not received the parcel” or “Success find: 0 items!” (“Result - 0 parcels”), this means that the seller (supplier) gave you a non-existent (invalid) tracking number, which is not assigned to any sent parcels in the China Post database.

There may be several reasons:

The tracking number is incorrect.

Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the information about the parcels.

The seller has not shipped the items for some reason, such as “out of stock,” but plans to ship them later.

To understand what we're talking about in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the parcel cannot be tracked until China Post assigns the tracking number to it. Payment system Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill out payment information. Many marketplaces such as ebay or Aliexpress require the seller to ship the order within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and using this number it will be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my parcel is “Success find: 0 items!” or “China Post has not received the parcel”?

If you received the tracking number within 48 hours after shipment, you may need to wait two more days until the China Post database is updated.
If you received a tracking number more than two days ago, you may need to contact the seller and check with them for the real shipping date and real parcel number. Tell the seller that you want to track the package using the number on the website within 48 hours after shipment, otherwise you will file a claim. Typically, the seller provides a new tracking number, actual shipping date, or planned shipping date, which can be checked later on the website.
If the seller again gives you incorrect shipping information or doesn't respond at all, you should file a claim with ebay, Aliexpress or Paypal and ask for a refund. You can also leave negative feedback about the scammer after your refund.

What does the “Export Security Scan” status mean? How long will it take?

What does the “Export Customs Scan” status mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs inspection. Once the customs check is completed, the parcel will be sent by airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the parcel has been delivered to the customs office of the destination country. As soon as customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient postal service destination countries.

What does the status “Departure from outward office of exchange” mean? How long will it take?

“Departure from outward office of exchange” means that the parcel is ready for customs inspection. Once the inspection is completed, the parcel will be sent to airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL”,”Opening” mean?

Some users, after searching on other sites, see that the parcel status is “NULL”,”PEK NULL”,”PVG NULL” (“PVG NULL”) or “Opening” ) etc. In fact, these strange statuses are errors resulting from incorrect translation of the China Post database.

How to file a claim and request a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?

The tracker shows that the package was returned to the supplier, or displays the status “unsuccessful delivery”. How can I get a refund from China Post?

The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

The answers to these questions are almost the same:
China Post does not deal directly with the recipient. China Post accepts inquiries and claims only from the supplier who has an original receipt for acceptance of the goods for transportation.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as quickly as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she cannot provide such confirmation, the money will be automatically returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called a "dispute resolution center" or "claims center". You can file a claim for non-receipt of your parcel there. All detailed guides you will find on the site:

Is there a period when I can file a claim for non-receipt of a parcel?
YES. On ebay and paypal you need to file a claim within 45 days of payment. On aliexpress this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you missed the deadline for filing a claim, the only thing you can do is contact the seller. Large sellers with big amount positive reviews will most likely offer an option that suits you in exchange for positive feedback. This will increase sales in their store.

What if I purchase items from a site that does not have a "claims center" and I did not pay through PayPal?
Unfortunately, in this case it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers at large trading platforms such as ebay, Aliexpress, Amazon, DX, etc., with high level protection of buyers' rights.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin for paying for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If a problem does occur and you paid for the purchase with a payment card, you can contact the bank and use the chargeback procedure. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What is this?

PEK code assigned international association Air Transport (IATA) Capital International Airport (Beijing). This status means that the parcel has been sent from this airport to the destination country.

Views