Viber no network connection error. viber app error

This cross-platform messenger is used all over the world: it is installed on computers, tablets, smartphones with various operating systems. Problems with it, however, sometimes arise: Viber may not start on all devices. How to solve them?

Doesn't work on computer

Viber is installed and runs on the Windows platform. Errors of a different nature may occur while using the program on a PC. Why might the utility not work?

Depending on the cause, a number of measures are taken. In fact, it is quite difficult to find out what caused the problem, so there is a certain list of methods that each user can use.

Where to begin?

1. Make sure that the device has the latest version of the messenger. If not, update.
2. Check if the antivirus or Firewall is blocking the work of Viber. If blocking occurs, add the application to the exclusion list.
3. Scan your device for viruses.
4. To restart a computer. In most cases, this method solves the problem.
5. Clean the registry using CCleaner or another program.

If all of the above methods did not help, and the PC is connected to the network, you need to resort to a cardinal measure: reinstalling the program.

First, you need to uninstall it through the "Programs and Features" window. To open it, simply enter its name in the search box in Start. Next, find the program in the list and remove it.

PC application stops working

During operation, Viber may stop working - a window appears on the computer screen with a notification: "The Viber program has stopped working."

As a rule, restarting or reinstalling the program does not solve the problem. However, this may be an isolated case - then you just need to restart the PC.

If even after restarting the device, the program continues to freeze, you must use the following method.

1. Right click on the icon to display the context menu.

2. Select the last section "Properties", and then in the window that appears (in its left part) click on "Device Manager".

3. Find the line with the name "Sound, game and video devices." The name of your sound card will be listed here. For example, it could be "High Definition Audio capable device".

4. Turn off the device by clicking on the rightmost icon in the top panel of the window.

Doesn't work on phone

The messenger installed on the phone may also fail. There are the following popular types of failure:

• does not send messages;
• refuses to connect;
• does not call;
• stops work suddenly;
• does not start.

What should be the user's next steps if the client fails to start?

1. First you need to restart your smartphone.

2.Next, check your internet connection. Often the problem lies precisely in the absence of a network. Check if pages are loading through the browser. If not, you need to restart the 3G connection or router to rule out the cause. If everything still does not connect to the network, restart the device again. The problem may remain - then you should contact the operator for help. Before doing this, check the balance so that it does not turn out to be zero.

3. Clear the program cache. To do this, go to Settings - Application Manager. Find the program in the list, click on it and click on "Clear Cache". It would also be useful to stop work.

4.Scan with antivirus. After that, try to start again. In some cases, the antivirus may block the client.

The last resort would again be to reinstall the application. Go back to the messenger menu through Settings and click on "Delete". Then download and install the client through the Play Market on Android or AppStore on iPhone.

Sometimes the following happens: debugging work takes place on the company's servers (developers add new functions and features, as well as fix problems and errors) and, accordingly, Viber may become unavailable for a while. In this regard, it makes sense to wait a bit.

Issues after latest update

Viber developers offer new versions to users. It is recommended to update regularly, as upgrades not only bring new features, but also solve problems with failures. The update takes place automatically.

However, problems may occur after the update. Viber stops working. This is due to a conflict between the drivers or OS of the smartphone and the program. The first ones may be too old for the updated application to work properly.

The solution is to install all system updates. After that, you need to test the program.

As an alternative - reinstall Viber. How to do this was described above. Given the fact that updates come automatically, in some cases it will take several reinstallations until the error disappears.

Contacting the official support service

If all the methods listed above are not successful, you need to contact the Viber user support service. Go to: http://support.viber.com/customer/ru/portal/emails/new.

The feedback form for describing the problem is available in Russian (required fields must be filled in).

Describe your problem in detail, remembering to include the latest messenger version, operating system type, and other details.

Before sending a notification, check that all lines are filled in correctly. As a rule, the answer comes quickly by e-mail.

Problems with Viber are most often solved by restarting the program and connecting to the Internet. Also, it may not be superfluous to clear the program cache on the phone and the registry on the computer.

Viber developers strive to make the service more stable and better with each update. When using the messenger, errors occur quite rarely, but in some cases they cannot be completely avoided. All phones and firmware are different, so Viber malfunctions often depend on the device itself and are difficult to predict. However, you can prepare and study the main application errors, as well as learn how to eliminate them.

Symptoms of the problem: the appearance of a Viber error

Depending on the version of the system on which the smartphone is based, the content of the message with the problem of Viber may be different. Here are some typical options:

• "Viber app has stopped";
• "An error has occurred in the Viber application";
• "Viber has stopped working."

If one of these options occurs (or another, but with a similar meaning), you need to remember what preceded the launch of Viber and what actions were performed in the messenger itself. Incorrect operation depends on many concomitant factors that can cause internal conflicts in the system. Depending on the cause of the error, you can solve the problem in different ways. In addition, each of the methods requires a strict adherence to the sequence for successful troubleshooting.

Solution 1: Clear Viber Cache and Data via Settings

Most often, it is an overabundance of temporary files that leads to the fact that Viber refuses to work. To get rid of the disease, the first step is to clear the cache. This will require:

1. Open the settings menu.

1. Go to the "General" section (may be called "Device") and select the "Application Manager" section.

1. Find the messenger in the list and click on it.

1. In the window that appears with information about the service, select "Clear cache".

If the error persists, you can resort to a deeper cleaning. To do this, you will need to select "Clear data" in the same window that appears in paragraph 4 of the instructions discussed above. After that, the Viber account will need to be re-entered according to the standard procedure.

Solution 2: uninstall and install similar Viber

Sometimes a complete removal and a new installation of Viber help. In particular, this solution is suitable if the device has a modified or cloned version of the messenger. There are situations when both types of service are installed. In all cases, the algorithm of actions is as follows:

1. Remove Viber through the "Application Manager" or through the main menu. If there is a cloned version, it should also be removed.

1. Open settings and select the "General" section (or "Device", or "Applications").

1. Select the "Memory" group in the "Device Manager" subgroup (or in the general settings menu).

1. Click "Cached data" and confirm the deletion.

1. Click "Other files", check the box "Viber" and select the delete icon.

1. Download the current Viber, install and re-register.

A simple removal will not lead to the desired result, since it is necessary to clear all the so-called "traces" of the old Viber.

Solution 3: Uninstalling and Installing an Older Version of Viber

Much less common is the situation when the problem is the result of a conflict between the API level offered by the firmware and a similar parameter requested to work by Viber itself. As a rule, such a situation occurs before installation, however, for some system reasons (artificially inflating the API level, installing an update through root programs), the problem may manifest itself after it. This case is called a syntax error.

The solution for older smartphones (Android 4.0 and below) in this situation is as follows:

1. Remove Viber in accordance with paragraphs 1-5 of the previous instructions.
2. Download and install Viber corresponding to the API level of the system. Version ratio:

• 3.3.67 for Android 2.2;
• 5.2.36 for Android 2.3;
• 8.0.0 for Android 4.0.

1. Go to the Play Store, find Viber in the search and go to it.

1. Click on the three-dot icon in the upper right corner and uncheck the Auto-update box.

The last two points are required, since failure to comply with them will lead to an update of the stable working version of Viber and, most likely, to new errors on the old phone.

Solution 4: Update an outdated version of Viber

The problem with performance, no matter how surprising, may lie in the fact that the smartphone has a non-working or simply outdated version of Viber. Versions prior to 4.0.0.1707 are not fully supported, while others may cause internal system conflicts. To resolve this situation, just go to the Play Store and install the current assembly of Viber.

Solution 5: Install Google Play Services

A number of users, in order to lighten the weight of internal software, free up memory and increase autonomy, remove Google Play Services, which weigh quite a lot and take a decent amount of RAM. This often leads to many errors. To fix the problem, you will need:

1. Install Google Play Services by downloading them directly from the Play Store. In addition, you can use the light version for outdated or weak devices, however, for this, the firmware on the smartphone must be initially cleared of "traces" of Google applications.

1. Clear the cache and data of Viber in the way discussed in "Solution 1".

1. Log in to your messenger account and check if it works.

Problems and various conflicts during the operation of Viber are the result, for the most part, of user actions. Their occurrence actually stops the service, so each of the ways to solve the problem should be taken into service.

Download Viber for Android

• Download the latest version of Viber for Android
• Download outdated versions of Viber for Android from the full archive

When the application is installed and launched on a mobile device, Viber contacts are automatically synchronized - each of the phone numbers recorded in the smartphone's phone book will be taken into account. If there are subscribers already registered in the messenger for some numbers, this will be marked with a special symbol. Such subscribers can be written or called through the application.

Synchronization with the computer version of the program

With the advent of the desktop version, the application's capabilities have expanded significantly and attracted a new audience. However, there are nuances - many users do not know how to synchronize Viber contacts on Android with a computer, that is, with the mobile version. There is no need to take any special action here - it will pass automatically.

What you need to do to use messenger on PC:

• • Download the program and install it on your computer.

• Perform authorization. Here you should use a smartphone on which the application is already running.
• Wait for data transfer.

The only problem with the desktop application is the inability to add or edit user data. To change or change information about him, you must use a mobile messenger.

Time and possible synchronization errors

It takes some time to synchronize Viber with contacts, as well as data between a smartphone and a PC. Usually the wait is very short. In some cases, Viber synchronization may fail when the application "does not see" new subscribers or does not show the list at all. Also, data from the mobile application to the PC version may not be transferred temporarily.

To understand in detail, you can use our other article. For a quick fix, you can try the following:

• Restart your mobile device and computer.
• Check the stability and quality of your internet connection.
• Update subscriber database.
• Check if the subscriber is listed in the phone book of the smartphone.
• Check if the user information is correct. First of all - the full phone number.

You can also find out why Viber does not sync contacts by contacting support, but it is better to take the above measures first. In extreme cases, you may need to reinstall the program.

When working in Viber, you can sometimes see a service message "Error connecting to Viber service". It is not so often seen, but still there are times when it is so inopportune, do not despair in most cases it can be solved on your own.

Error connecting to Viber service

First, let's try to figure out why this problem occurs. The application is trying to establish a connection with a remote server and as a result of not receiving a response from it, a corresponding notification appears on the smartphone screen.

1. The most common reason is a connection problem. There may be a temporary lack of cellular coverage and no Internet. You need to wait a bit to restore the signal strength or check the presence of the Internet on other applications.
2. Another factor is the unavailability of information transmission channels or failures on the Viber server. I note that such cases are rare in the entire history of the creation and use of the application, but still took place.
3. A failure in the Android OS itself, many processes are running, and it happens that some may be abnormally stopped or work incorrectly.
4. Installing third-party programs greatly increases the risk of catching a virus, as a result of which the performance of some applications is disrupted.
5. Invalid version of the program. Often people do not update their applications, as a result of which, with the release of new versions, the old ones lose their relevance and are not supported by the system.

Troubleshooting Methods

The last method can be a complete reinstallation of the program itself. In this case, you do not need to disable your account, it is enough to make backup copies of the correspondence and copy the folder with photos. Only after that we remove Viber from the gadget and clear the system cache. Read the article "How to remove Viber".

If the problem persists and the error appears very often, we advise you to contact technical support directly. https://support.viber.com/customer/ru/portal/emails/new. To do this, you need to fill out the appropriate form.

Despite the fact that Viber is known for its smooth operation, the application sometimes has errors. The causes of the problems lie in both hardware and software. If an error has occurred in the Viber application, then first of all it is recommended to figure out what caused it. Most often, problems occur in the following cases:

• during installation;
• after update;
• after installing additional software.

Installation error

Some users are faced with the fact that the application does not install on the device or does not download at all. This can happen when they try to download the messenger on Android via Google Play. The reason for the error is simple - the memory in the device is full. In order to correct the situation, you will need to clear the cache through the settings menu.

A fairly common mistake in Viber when setting "495". It is not issued by the application, but by the system. One of the reasons may be that the installation file has been removed from the server, so it cannot be installed on the device. The second reason is that the memory of the Download Manager is full on the smartphone. It is recommended to clean it with standard tools and try to repeat the procedure.

Error after update

Many users are interested in if an error occurs in Viber, what to do and how to resume the application. The most common problems after updating the program:

• the status of the interlocutors is not visible;
• the messenger "hangs" and stops working;
• messages are no longer sent;
• a message appears stating that there is no connection.

• restart your smartphone or computer with the messenger installed;
• check network access;
• Uninstall Viber and then reinstall it.

In the event that updates have negatively affected the operation of the application, you can try to return to an earlier version.

Error after software installation

If the messenger stopped working after additional software was installed on the device, then the problem may lie in it. There are programs, including antivirus programs, that prevent other applications from accessing the Internet. To rule out that the reason is in the software, it is recommended to temporarily disable the utilities and try using the messenger. As you can see, most errors in Viber can be completely eliminated on your own.