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The hotel management program is aimed at. Profession "hotel management"

Nowadays, more and more young people are interested in the specialty of hotel management, because with such a profession there is every chance to really quickly rise through the ranks. career ladder and have a big income. However, before choosing the hotel business, you need to clearly understand what exactly this profession is, what responsibilities it carries, its nuances and features.

Specialty hotel service

Upon graduating from a university with a degree in hotel service (specialty code 43.02 11), and then working in it, the graduate must:

monitor the creation of comfortable conditions in hotels,
solve organizational and strategic problems,
organize truly comfortable conditions for clients and consumers,
maintain cleanliness and order,
work with customer reviews and complaints and promptly resolve them.

So, working in the specialty of hotel service is truly an extraordinary and serious matter.

Specialty hotel service - colleges

The opportunity to obtain secondary vocational education in this specialty is provided by:

Sestroretsk Lyceum named after. S. I. Mosina;
Nizhny Novgorod College of Small Business;
Sergiev Posad College;
Tuapse Social Pedagogical College;
Regional College of Entrepreneurship, Perm;
Rybinsk Industrial and Economic College;
Ural College business, management and beauty technology, Yekaterinburg;
Rostov College of Fashion Industry, Economics and Service;
Perm College of Professional Technologies and Design.

Moscow colleges with a specialty in hotel service

College "Moscow Region", Klin (Moscow region, Klin district);
College of Hospitality Industry and Management No. 23, Moscow;
College of Urban Planning, Transport and Technology No. 41, Moscow;
Polytechnic College No. 50, Moscow;
Educational complex "South-West", Moscow;
Moscow College of Management, Hotel Business and information technologies"Tsaritsino".

Specialty hotel management in St. Petersburg

St. Petersburg Technical College of Management and Commerce;
Leningrad Social Pedagogical College;
Petrovsky College, St. Petersburg.

Hospitality specialty

This specialty entails the following responsibilities:

control of accommodation services, managers,
organization of personnel work,
control of service and reservation services, work of the company’s logistics center.

Of course, all of these responsibilities may vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.

Hotel business specialty

This specialty implies:

solving issues of customer accommodation and their comfort,
resolving money issues,
management of employees and control of all services related to reservations, accommodation, and service.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel management (hotel service)

Those who have already made their choice are most likely worried about the question: “which university is better to enroll in?” If you are attracted to the specialty of hotel management, Moscow universities conduct annual admissions for it. So, you have every chance to enroll in institutes such as MGIIT or the Academy of Law and Management. But for those who want to get a specialty in hotel service after 9th grade, the doors of Small Business College No. 48 or the College of Hotel Management will open their doors. When choosing Moscow universities with a specialty in hotel management, you can pay attention to the Moscow State Institute named after E.R. Dashkova, which produces real experts.

Moscow universities with a specialty in hotel management

Get higher education in this specialty they provide:

Russian state Humanities University;
Moscow state institute tourism industry named after Yu.A. Senkevich;
Russian New University;
Russian state social university;
Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
Gzhelsky State University;
Russian State University physical culture, sports, youth and tourism;
Moscow State Transport University of Emperor Nicholas II;
Moscow Humanitarian and Technical Academy;
Moscow Humanitarian University;
Russian University Friendship between nations;
Moscow humanitarian Institute named after E.R. Dashkova;
Academy of Labor and Social Relations;
Domodedovo branch of the Russian New University;
Moscow University of Public Administration.

What to do after graduating from university?

Those who are going to get a specialty in hotel service are primarily interested in what job to do after completing their studies. Where to work as a hotel service major? Having received this education, you can work as a hotel administrator or receptionist. But those who have completed training specifically in the specialty of hotel management can get a job as a manager of a hotel, inn or restaurant. You can work as a deputy or chief manager. And those who are specialists in the hotel business can occupy various management and administrative positions in hotels or restaurants.

Nowadays, more and more young people are interested in the specialty of hotel management, because with such a profession there is every chance to really quickly climb the career ladder and have a large income. However, before choosing the hotel business, you need to clearly understand what exactly this profession is, what responsibilities it carries, its nuances and features.

Specialty hotel service

Upon graduating from a university with a degree in hotel service (specialty code 43.02 11), and then working in it, the graduate must:

monitor the creation of comfortable conditions in hotels,
solve organizational and strategic problems,
organize truly comfortable conditions for clients and consumers,
maintain cleanliness and order,
work with customer reviews and complaints and promptly resolve them.

So, working in the specialty of hotel service is truly an extraordinary and serious matter.

Specialty hotel service - colleges

The opportunity to obtain secondary vocational education in this specialty is provided by:

Sestroretsk Lyceum named after. S. I. Mosina;
Nizhny Novgorod College of Small Business;
Sergiev Posad College;
Tuapse Social Pedagogical College;
Regional College of Entrepreneurship, Perm;
Rybinsk Industrial and Economic College;
Ural College of Business, Management and Beauty Technology, Yekaterinburg;
Rostov College of Fashion Industry, Economics and Service;
Perm College of Professional Technologies and Design.

Moscow colleges with a specialty in hotel service

College "Moscow Region", Klin (Moscow region, Klin district);
College of Hospitality Industry and Management No. 23, Moscow;
College of Urban Planning, Transport and Technology No. 41, Moscow;
Polytechnic College No. 50, Moscow;
Educational complex "South-West", Moscow;
Moscow College of Management, Hotel Business and Information Technologies "Tsaritsyno".

Specialty hotel management in St. Petersburg

St. Petersburg Technical College of Management and Commerce;
Leningrad Social Pedagogical College;
Petrovsky College, St. Petersburg.

Hospitality specialty

This specialty entails the following responsibilities:

control of accommodation services, managers,
organization of personnel work,
control of service and reservation services, work of the company’s logistics center.

Hotel business specialty

This specialty implies:

solving issues of customer accommodation and their comfort,
resolving money issues,
management of employees and control of all services related to reservations, accommodation, and service.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel management (hotel service)

So, you have every chance to enroll in institutes such as MGIIT or the Academy of Law and Management. But for those who want to get a specialty in hotel service after 9th grade, the doors of Small Business College No. 48 or the College of Hotel Management will open their doors.

When choosing Moscow universities with a specialty in hotel management, you can pay attention to the Moscow State Institute named after E.R. Dashkova, which produces real experts.

Moscow universities with a specialty in hotel management

Higher education in this specialty is provided by:

Russian State Humanitarian University;
Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
Russian New University;
Russian State Social University;
Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
Gzhel State University;
Russian State University of Physical Culture, Sports, Youth and Tourism;
Moscow State Transport University of Emperor Nicholas II;
Moscow Humanitarian and Technical Academy;
Moscow Humanitarian University;
Peoples' Friendship University of Russia;
Moscow Humanitarian Institute named after E.R. Dashkova;
Academy of Labor and Social Relations;
Domodedovo branch of the Russian New University;
Moscow University of Public Administration.

What to do after graduating from university?

But those who have completed training specifically in the specialty of hotel management can get a job as a manager of a hotel, inn or restaurant. You can work as a deputy or chief manager.

And those who are specialists in the hotel business can occupy various management and administrative positions in hotels or restaurants.

Advantages and disadvantages

Businesses built in the service sector have always been very popular. We must start with the fact that the staff is involved in the full maintenance of the hotel. Without it, it is impossible to imagine the normal functioning of the entire system:

cleaning;
purchases;
dry cleaning;
luggage transportation, etc.

Labor optimization is one of the priority areas activities that will improve existing business.

Of course, the highest educational establishments they do not produce certified specialists: bartenders, doormen, maids, etc. It's about about working specialties for which a secondary level will be sufficient vocational education. Institutes “supply” the hotel industry with managers of a wide profile, who, if necessary, can be involved in various aspects of the activity.

For students studying in this field, the opportunity to combine work and study will play a big role.

A successful career is being built long years, and therefore an early start is the key to early success. While other students will absorb tons of information that is not always applicable, you will begin to develop as a practitioner. By the time they graduate from university, many students already begin to occupy management positions.

Every employee should forget about bad mood and share only positive things with your clients. Your inner experiences should not affect the result of your work.

Not every student can properly combine work and study; they have to sacrifice something. Everyone chooses their own path, but achieving high positions is impossible without obtaining specialized education. When working in a prestigious institution, you need to be prepared for constantly increasing demands: appearance, knowledge foreign language etc.

Admission to a university deserves special attention, since studying will be quite expensive. Quantity budget places insignificantly, and the competition for a place varies from 7 to 20 people. Having chosen a university, you need to decide on your future specialty, since the specifics of the work will differ.

For example, an economist-manager and a manager-organizer perform different tasks. The specifics of the work of an economist are related to the development of strategy and the construction of pricing policies in changing market conditions. Organizers control the service process, ensuring order and efficiency of the team.

Source: https://legkopolezno.ru/rabota/karera/gostinichnoe-delo/

Hospitality, what is this interesting profession?

The hotel business is an industry that is becoming more and more popular every year. A modern manager must combine various aspects, ranging from impeccable knowledge of the profession itself to reliable information about current trends in the global market. It is worth noting that the competitiveness of an enterprise will depend on the manager.

Business built on good level service will certainly develop and expand. A hotel professional must embrace the various aspects of the hotel itself and put them together. Only an established system will allow you to make a profit and develop.

What you should pay attention to?

The profession of “hotel manager” requires constant development of one’s own personality and professional skills. The employee must be:

open;
sociable;
moderately respectful and helpful;
tolerant, etc.

This business does not tolerate negligence or laziness. The employee must “save face” regardless of his condition and the impact of any circumstances. Only this approach will allow you to achieve truly great results.

The hotel business cannot exist without a qualified manager who must constantly keep up with the times. The 21st century brings a large number of changes to everyone’s life, and therefore it is not enough to own information; you need to learn how to manage it correctly.

The profession requires certain experience that would allow you to manage your employees as efficiently as possible. A manager must self-actualize, as this will affect his level of satisfaction and happiness. According to many recognized experts in this profession, adaptive quality - the ability to get used to rapidly changing conditions - will play a big role.

Of course, with this approach, the business will begin to develop, demonstrating high quality and attracting everyone larger number clients. It's no wonder that the demand for hospitality-related professions is constantly growing. Everyone wants to find a job that will stimulate all-round personal development.

Advantages and disadvantages

Businesses built in the service sector have always been very popular. We must start with the fact that the staff is involved in the full maintenance of the hotel.

Without it, it is impossible to imagine the normal functioning of the entire system:

cleaning;
accepting orders for different kinds delivery;
purchases;
dry cleaning;
luggage transportation, etc.

Every little thing will leave a certain imprint on the business. Professions related to hotel service must monitor the work of staff, promptly responding to any changes. If necessary, valuable instructions are given, during which their implementation is analyzed in detail.

In addition, he puts his eloquence to work if there is a need to communicate with dissatisfied clients. All situations are unique, and therefore you need to be prepared for any set of circumstances. The management profession is also associated with constant communication with newcomers joining the staff. Your task is to select the best personnel and put them into the common cause, giving an introductory part.

A business that has an attentive manager will be much more effective, since he can quickly respond to changes in the team. Any conflicts and internal strife must be stopped at the inception stage. Labor optimization is one of the priority areas of activity that will improve the existing business.

The main advantages include:

Managerial position and experience gained. As practice shows, the acquired skills can strengthen any other business.
High level of income. Professionals who know their job well may not receive tips as often, but the salary will be more than sufficient.
Growth prospects. A specialist working in hotel services can qualify for a promotion after just a few years of work.

The main disadvantages include:

Nervous work. It is worth noting that any hotel consists of large quantity workers, and each of them can give free rein to their emotions. We must not forget about the guests, who are not always distinguished by their upbringing. The manager’s task is to quickly solve the problem that has arisen, while controlling internal order. As practice shows, few people can withstand so much stress.
Lack of work routine. The specifics of working in a hotel involve long hours and no days off. Even while on vacation, you can receive a call from your new employee who will not know how to act in the current situation. To prevent more big problems you need to give a detailed telephone consultation, and then consolidate everything in a personal meeting.

Does a maid need a higher education?

Of course, higher educational institutions do not produce certified specialists: bartenders, doormen, maids, etc.

We are talking about working specialties, for which the level of secondary vocational education will be sufficient.

Institutes “supply” the hotel industry with managers of a wide profile, who, if necessary, can be involved in various aspects of the activity.

Future specialists must understand one thing: the hotel and restaurant industry does not involve step-by-step training, obtaining a diploma and then searching for a job. IN in this case You must try to experience all the specifics of your future activity from the first year.

For students studying in this field, the opportunity to combine work and study will play a big role.

A successful career takes many years to build, and therefore starting early is the key to early success.

While other students will absorb tons of information that is not always applicable, you will begin to develop as a practitioner. By the time they graduate from university, many students already begin to occupy management positions.

Before you choose this direction preparation, you need to think several times. Success in this area is achieved with great difficulty, since “hospitality” must simply settle in a person.

For example, a waiter is a job that requires constant movement, and the amount of energy costs is comparable to the workload of a miner.

To remain effective throughout the day, you need to be in good physical condition.

What difficulties might you encounter?

Every employee should forget about a bad mood and share only positive things with their clients. Your inner experiences should not affect the result of your work.

The work of an administrator includes many aspects, and therefore the level of responsibility is several times higher. Throughout the entire shift, you have to answer dozens, or even hundreds of questions.

At the same time, you should not lose your composure when communicating with an “uncomfortable interlocutor.”

On days when your workload is full, you may need help from your colleagues; you need to be prepared for this. It would seem that there is nothing difficult about standing behind the counter and giving orders. But the result of the work of the entire hotel will depend on the correctness of the issued order. Each employee is part of a large mechanism that must be maintained in working order.

Not every student can properly combine work and study; they have to sacrifice something. Everyone chooses their own path, but achieving high positions is impossible without receiving a specialized education. When working in a prestigious institution, you need to be prepared for constantly increasing requirements: appearance, knowledge of a foreign language, etc.

Having chosen a university, you need to decide on your future specialty, since the specifics of the work will differ.
For example, an economist-manager and a manager-organizer perform different tasks. The specifics of the work of an economist are related to the development of strategy and the construction of pricing policies in changing market conditions.

Organizers control the service process, ensuring order and efficiency of the team.

Who is a specialist hotel service? The same manager, administrator. In general, his responsibilities are the same as those of managers in restaurants or large shopping centers.

Story

The first mentions of hotels were found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi instructs tavern owners to denounce their guests. The functions of service personnel in ancient hotels were assumed by the owners of these establishments and members of their families. The wealthiest could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in hotel services. Sometimes, on leadership positions(speaking modern language, “managers”), hired managers worked. After civilization began to abandon obvious slave labor, the hotel staff was filled with hired workers from among the most disadvantaged sections of the population. Today, working in hotels in large cities, among the same lower strata, is even considered prestigious.

Description, pros and cons

Hotel staff is responsible for the full maintenance of the hotel - cleaning rooms and other premises, taking orders and delivering food, shopping, helping with unloading/loading luggage, cooking, cleaning clothes and much more. A hotel service specialist monitors the work of staff, gives valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens to particularly dissatisfied clients (if there are any, God forbid), solves problems that arise for them, if this is within his scope competencies. Also, the specialist conducts conversations with newcomers, instructs them, and selects the candidates he likes most. In addition, a specialist manager monitors the general mood in the team and decides internal conflicts, gives advice, develops ways to optimize labor, improve conditions and productivity of staff.

Leadership position. Experience in management can subsequently be useful in any other job, in any area of business.
good wage. Hotel service specialists do not often receive tips, but the salary is several times higher than that of maids and doormen.
Perspective. A hotel service specialist is a very good start for a career. A year or two successful work and you are guaranteed a promotion.

Nervous work. A hotel is a large organism, each member of the staff is a person and is prone to making mistakes or giving free rein to emotions. In addition, among the guests there are often boors, brawlers and drunkards. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of energy.
Often, long working hours. Often - no days off. Even when you are on vacation, at one in the morning you may receive a call from a frightened rookie doorman on duty who does not know what is where and what to do in the current situation. To prevent the problems from worsening, you, “reluctantly,” will have to consult him by telephone.

Education

Abroad, for example in Poland, there are even academies of hotel business (WSHiG). There are also educational institutions in the Russian Federation where you can master this profession. The specialty may be called “Hotel Business Management” or “Hotel Service”. You can get it both at trade universities and at specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities:

RGTEU;
RSUH;

Responsibilities of a specialist

Organize services for consumers of services with maximum efficiency.
Participate in solving strategic and organizational problems.
Create the most comfortable conditions for your stay at the hotel.
Consult consumers of hotel services, monitor the quality of service provision.
Control the placement of consumers.
Manage the emotional atmosphere in the team.
Consider complaints and take all measures to satisfy them.
Monitor the work of staff, maintaining cleanliness and order in the complex.
Monitor compliance with labor safety regulations.
Be able to use modern office equipment, the latest software and communication tools.
Use in professional activity leading information technologies.
Know everything about regulatory documentation and legislative acts regulating hotel services.
Have a detailed understanding of service activities and the nuances of staff work.
Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary

This profession is suitable for pragmatic people prone to rational thinking and possessing leadership qualities.

Finding a job is not so simple. This specialty was widely popular among applicants, in last years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a promotion.

The salary of a hotel service specialist in Moscow starts from 25,000 rubles/month.

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